Eye Care Centers of America
Eye Care Centers of America Interview Questions & Reviews
Getting an Interview
Eyewear Specialist Interview (Positive Experience; Difficult Interview)
I applied through another source and the process took 2 months - interviewed at Eye Care Centers of America.
Interview Details Initial interview with territory director. Then it was up to me to keep calling to confirm I was a candidate. Eventually I was contacted after 2 months to start in 2 weeks.
Interview Question – Describe a situation where a customer was unhappy and how you resolved it. Answer Question
Negotiation Details – The wage was more than I currently made, so I accepted. The person who speaks first in wage negotiations loses.... Always ask for top dollar. The worst they can say is no.
Front Desk Interview (Positive Experience; Average Interview)
I applied in-person and the process took 5 days - interviewed at Eye Care Centers of America in April 2011.
Interview Details where you apply isnt necessarily the store you will work at. After you interview with one GM, then you have to do a second interview with another GM at another store. I was put on the spot on my sales technique. Background and drug test required. Come dressed in black and white with blazer, similar to what current employees wear
Interview Question – do you see yourself with this company 10 yrs from now? Answer Question
Reception, Third Key Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at Eye Care Centers of America in January 2008.
Interview Details I submitted a resume online and was contacted by the Territory Director for the area for an interview. I was sent to interview with a local Store Manager, not the TD. I was asked all of the general questions about my education and work experience. I wasn't asked any specific questions about things I would do in certain situations or how I would react to certain scenarios. I was simply asked about my current job and duties, my education, and what I expected my hourly pay to be. It was also explained to me what the different positions in the store were such as Receptionist, Eye wear Specialist, Optical Assistant, Contact Lens Coordinator, 3rd Key, Retail Manager, & Store Manager. I was also told about positions in the lab that were open such as Lab Tech & Lab Manager. I quickly realized that the people working for ECCA are not licensed and they have no education as far as the optical industry goes (except for the Doctor). It is more of a retail establishment than a medical office. When commission was mentioned to me I realized that only Eyewear Specialists make commission, which can result in over $10,000 extra $$$ per year, although I wasn't told that at the time. If you are interviewing with ECCA and you want to make the big bucks, make sure you get hired on as an Eyewear Specialist or Third Key/Retail Manager with your main job description being TO SELL GLASSES. After the Store Manager interviewed me, he sent me to interview with the TD, I believe because I had asked for more money than the position normally carried. The interview process was the same with the TD. It was more of an instruction session about how the company worked than an interview.
Interview Question – What do you know about this company and why do you want to work for ECCA? View Answer
Negotiation Details – I asked for and received $10/hour as a Receptionist because I was currently working as a Store Manager in a different retail industry. Apparently that was the going rate they offered to Third Keys at the time and I still got that because I asked for it. I would say at this time, ask for $9 to $10/hour and see what happens if you have no management experience; if you do, ask for more. Commissions play a huge role in your salary so try to negotiate an Eye wear Specialist position, which can gain you over $10,000/year in commissions, although they may not tell you that in the interview, trust me, I made that much in commission last year on top of my hourly and it is very possible.
Optician Interview (Positive Experience; Average Interview)
The process took 4 days - interviewed at Eye Care Centers of America in December 2007.
Interview Details Very nice people and made me feel very comfortable during the interview
Interview Question – What did I think the job of being an Optician included. Answer Question