Alaska Airlines

  www.alaskaair.com
  www.alaskaair.com

Alaska Airlines Reviews

Updated 28 October 2014
Updated 28 October 2014
86 Reviews
3.7
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
40 Ratings

Review Highlights

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Supportive of work/life balance I wasn't there for very long so I can't say much more (in 6 reviews)


Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great people, awesome travel benefits, feels like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer in Seattle, WA (US)
    Current Employee - Software Development Engineer in Seattle, WA (US)

    I have been working at Alaska Airlines full-time

    Pros

    The culture and people here make this such a great place to work. Travel benefits are amazing, and are the ultimate perk of working for an airline. Flexible schedules, good work/life balance, and plenty of PTO also means you are actually able to use the travel benefits. Management is really starting to invest in IT to bring in the latest technologies and practices, which makes this a very exciting time to be working here particularly as a Software Developer, but also for any role in IT. Lots of training opportunities allow you to grow and gain knowledge.

    Cons

    Salaries are lower than other competing tech companies in the area, and we are still in the middle of a transformation in IT to a more agile process, which can cause headaches.

    Advice to ManagementAdvice

    Keep investing in IT so we can keep innovating to make us the easiest airline to fly. Keep us independent!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A Happy, Pay-It-Forward Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Boardroom Concierge in San Francisco, CA (US)
    Former Employee - Boardroom Concierge in San Francisco, CA (US)

    I worked at Alaska Airlines part-time (more than an year)

    Pros

    It's a family atmosphere; employees truly love their jobs; the company is successful and profitable; it has a small company feel; they give bonuses and extra payouts quarterly when profitable; they are the recipient of the JD Power Award for seven years running.

    Cons

    Starting pay isn't the best, but it improves with time; airline jobs are challenging because of the nature of the business (ie. flight delays, changes, etc, causes unhappy & frustrated customers.)

    Advice to ManagementAdvice

    The only thing I can suggest is to order some new airplanes with TV/movie screens on each seat. The divi-players are not of very good quality.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I had a great time working as a brand ambassador for them in Seattle, people really love them!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Ambassador in Seattle, WA (US)
    Former Employee - Brand Ambassador in Seattle, WA (US)

    I worked at Alaska Airlines as a contractor (less than an year)

    Pros

    Alaska was a fun company to work for, they really care about their employees and their customers.

    Cons

    We worked outside so it was cold.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I Love Alaska.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Operations in Kent, WA (US)
    Current Employee - Call Center Operations in Kent, WA (US)

    I have been working at Alaska Airlines full-time (more than an year)

    Pros

    Flight benefits, compensation, community events,

    Cons

    union rules, Seattle weather, Seniority charts..

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great place to work - perfect for someone starting out in the workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Srevice Agent in Seattle, WA (US)
    Current Employee - Customer Srevice Agent in Seattle, WA (US)

    I have been working at Alaska Airlines full-time (more than 5 years)

    Pros

    Flexible schedules, great health benefits, awesome coworkers

    Cons

    There are no glaring cons, I love this company.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Pilot Scheduler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pilot Scheduler in Seattle, WA (US)
    Former Employee - Pilot Scheduler in Seattle, WA (US)

    I worked at Alaska Airlines full-time (more than 5 years)

    Pros

    What a wonderful job, great people and life/work balance. Time off policies are bid on and are based on your seniority, with that said it is easy to trade among your co-workers for time off.

    Cons

    Salaries could be greatly improved! You are a union employee however the customer service union is very weak.

    Advice to ManagementAdvice

    Give preferential treatment for CSA's to convert to Flight Attendant.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    It's a great airline to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management and Analytics in Seattle, WA (US)
    Former Employee - Project Management and Analytics in Seattle, WA (US)

    I worked at Alaska Airlines as an intern (less than an year)

    Pros

    Good working environment, good colleagues, and good retirement package are big pros of the company.

    Cons

    Change management is a huge challenge in this place with all outdated technology and also salary is slightly lower than other major airlines.

    Advice to ManagementAdvice

    It's time upper management realized the need to update all their outdated technology on a periodic basis throughout the company to prevent future irreparable loss.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Quite "forward thinking"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at Alaska Airlines part-time (more than 5 years)

    Pros

    This company is very pro-employee when it comes to providing for their employees. They provide many company resources for issues that arise in our personal lives. Many opportunities throughout the year to earn kudos and additional perks based I performance. Lots of training.

    Cons

    Like all airlines.....the schedule is the schedule. So if you need to call in sick, or need an emergency family leave...you need to have the time in your flex-type account or you need to find someone to cover your shift. Attendance is the main priority for employment. But...it keeps the employees from being lazy.

    Advice to ManagementAdvice

    When implementing changes...run it by many employees to get their "ground level" experience to let you know what the change will REALLY impact down the line.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering in Seattle, WA (US)
    Former Employee - Engineering in Seattle, WA (US)

    I worked at Alaska Airlines as an intern (less than an year)

    Pros

    Great people to work with, all my coworkers were friendly and loved having me there. The company itself has amazing benefits and a great outlook. The most friendliest airline in the US. Flexible work hours were a plus.

    Cons

    Things can get down a little slow but they have a lot of projects that are being worked on.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Los Angeles, CA (US)
    Former Employee - Customer Service Agent in Los Angeles, CA (US)

    I worked at Alaska Airlines full-time (more than 10 years)

    Pros

    Great people to work with

    Cons

    Great company to work for. No regrets

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO

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