Amazon.com Reviews

Updated 19 October 2014
Updated 19 October 2014
3,658 Reviews
3.3
3,658 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,509 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 112 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 331 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 599 reviews)

  • There is literally no work life balance inside this company (in 138 reviews)

More Highlights

886 Employee Reviews Back to all reviews

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  1.  

    Software Engineer Intern

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com as an intern

    Pros

    I like the idea of saving time in Customer Service Application using bunch of AJAX and auto suggestion boxes and lots of tricks, and I learned a lot of knowledge in how the web and frameworks work.

    Cons

    The team I was in was not very prepared of having an intern, so I did not have much of the project-related experience like designing, implementing, bug bashing, and delivery. The environment was not very free nor fantastic like we heard about from many IT startups, and I had no free food...

  2.  

    Lots of responsibility and ownership. Lots of hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    You have autonomy and ownership.of your business. Given a lot of responsibility early on.

    Cons

    Can be a lot of churn without enough direction. Feel like u are reinventing the wheel.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    huge machine, smart and hardworking people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - INSTOCK in London, England (UK)
    Current Employee - INSTOCK in London, England (UK)

    I have been working at Amazon.com as a contractor (less than an year)

    Pros

    people are lovely, willing to teach and bright.
    work is interesting, has a lot of systems that can be helpful, able to work with a lot of data
    work-life balance is quite good and flexible

    Cons

    disorganised, frantic. too busy fighting fires rather than thinking strategically. poor recruiting and onboarding process - little or no contact, very self service, kind of like a big start up still, perks are not great either.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Lots of cool people and cool technology, but at cost of a restrictive culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer Intern in Seattle, WA (US)
    Former Employee - Software Development Engineer Intern in Seattle, WA (US)

    I worked at Amazon.com as an intern (less than an year)

    Pros

    Lots of intelligent engineers, and plenty of opportunities for growth internally. Amazon's internal architecture is amazing - the scale at which they operate requires them to be able to move very safely. The service-oriented architecture is a good example for anyone looking to launch a startup. Everything talks to each other through API's only - but those API's are often not well documented.

    Cons

    The company is anti-open-source, though they are getting better. Using open source technologies isn't that hard. Contributing back up is nearly impossible. Also, Amazon is the type of company that says, "All you side project are belong to us." Several other interns and I wanted to participate in a hackathon, and the conditions to participate were: Not do anything involving contacts, only work off Amazon Fire OS, and give Amazon all the rights. Since we unanimously agreed that this was absurd, we couldn't participate. Also, the perks suck, the pay is average, and the working environment for engineers isn't great.

    Advice to ManagementAdvice

    Don't try to restrict your employee's growth in areas outside your company. Letting your employees participating in hackathons isn't going to kill your products. Open sourcing more of the cool stuff you guys build isn't going to magically turn your competitors into Amazon-killers. Stop freaking out so much, get with the times, and let your employees be more free.

    Also, invest more in perks for your engineers. The simmering discontent is definitely there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Amazon Local: Not the place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Seattle, WA (US)
    Current Employee - Sales Representative in Seattle, WA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    When I started I had wonderful coworkers. The benefits are incredible. The office space is very sleek & startup-like. Lots of vacation time.

    Cons

    High management turnover. Promotions are purely political. No continued training. Call center vibe. The values of Amazon Local seemed to be very inconsistent with Amazon as a whole. No one cares whether or not you learn or grow, because they'll just replace you with someone greener, and smarter.

    Advice to ManagementAdvice

    Take pride in your hardworking employees and reward them accordingly. Consistently telling people they're replacable breeds a terrible office environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great work, good pay, tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attorney in Seattle, WA (US)
    Former Employee - Attorney in Seattle, WA (US)

    I worked at Amazon.com full-time (more than an year)

    Pros

    - very interesting work in an entrepreneurial environment
    - working with smart people, both in legal and business
    - great resume builder
    - regularly learning new areas of law

    Cons

    - hard to maintain work-life balance
    - legal team is very cliquish
    - "frugal" environment (I purchased some of my own office supplies as the ones supplied were very cheap)

    Recommends
    No opinion of CEO
  8.  

    Good workers, lacking upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in San Bernardino, CA (US)
    Current Employee - Warehouse Associate in San Bernardino, CA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    They have a good starting hourly wage for young people and the automatic raises are nice as well. It seems lots of the Tier I employees are good workers with good attitudes, definitely made tons of friends here at work. You get the occasional slacker but they tend to not last.

    Your health benefits are low cost and provide great coverage.

    Cons

    Work-life balance is one of this companies downfall, they expect you to drop whatever plans you have in order to work the overtime they call on very short notice. This overtime usually falls in line with holidays (New Years, Easter, Fourth of July, Thanksgiving, and Christmas) so it's hard to spend time with your family during those holidays. Also don't expect to get Black Friday off unless you're willing to use Paid Time Off or Unpaid Time Off.

    Lack of experience in management is another of it's downfalls. They tend to hire managers right out of college, which means these managers lack the experience needed to work with or even discipline workers. Several times I've seen them pawn these assignments off to the Tier 3s because the managers didn't want to get the bad rep. They also don't have the courage to say "no" when a request comes down from their management, even if it means it'll strongly impact the stress and workload on the tier 1s below them.

    Management's focus on numbers and backing other management no matter what is it's final downfall. Above your AM (Area Manager) they tend to focus less on personnel and more on the numbers. This creates a problem if an issue comes up that needs to be go up the chain of command. This includes employees not being trained when they should be simply because management doesn't want to spend the hours to train. This increases the stress and likelihood of mistakes happening because it's always the same people doing the same stressful job day in and day out and on every occasion.

    Advice to ManagementAdvice

    Consider spending the time and money needed to make sure that the stressful jobs are able to be evenly distributed across a greater number of employees. Problem Solving, PIT Driving, TDRing, etc.

     Be willing to backup lower level employees if you know a manager has made a wrong decision and be willing to reverse their action and not just the management's decision as final.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Learned a lot of useful skills

    Cons

    Culture is a hit or miss

  10. 2 people found this helpful  

    Great place to gain industry leading experience in but be ready to sacrifice your life outside of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Amazon Area Manager
    Current Employee - Amazon Area Manager

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Great compensation package, great industry leading experience and rapid growth. All of these things make your resume stand out as well as having the opportunity to transfer to a different department or city due to the rapid growth of the company.

    Cons

    Poor work life balance, favoritism, racism, constant change. The pay comes with lack of a work life balance as you need to be prepared to work long hours with a short notice. Favortism and racism are alive within the FC's so look out for yourself, trust no one and document everything.

    Advice to ManagementAdvice

    Create a streamline process for fair and concise promotability of internal candidates

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Fairly Flat Organization structure with opportunity to grow, but no work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager II in Seattle, WA (US)
    Current Employee - Program Manager II in Seattle, WA (US)

    I have been working at Amazon.com as a contractor (more than an year)

    Pros

    A flat organization with many opportunities to grow and be visible. However, it's up to you to grow your career. Fast paced with a lot of highly motivated, intelligent, and smart people. There's a definite energetic vibe here as compared to another major corporation in the area. Co-workers are willing to help and provide assistance when needed.

    Cons

    Overworked and underpaid for the amount of work they wring out of people. Forget about work life balance. Too many release cycles piled on top of each other with not enough resources for people to succeed. The company name Amazon seems in line for a Darwinian culture where only the strong survive more than a year or two. Works well in the wild, but they end up losing very valuable people and experience in the end.

    Advice to ManagementAdvice

    Get rid of stack ranking, focus on work life balance or hire more people or pay above market rate for the amount of work expected. Focus on your employees like you focus your customers as part of your "Leadership Principles".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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