Amazon.com Reviews

Updated 19 October 2014
Updated 19 October 2014
3,658 Reviews
3.3
3,658 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,509 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 112 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 331 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 599 reviews)

  • There is literally no work life balance inside this company (in 138 reviews)

More Highlights

886 Employee Reviews Back to all reviews

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  1.  

    Good workers, lacking upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in San Bernardino, CA (US)
    Current Employee - Warehouse Associate in San Bernardino, CA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    They have a good starting hourly wage for young people and the automatic raises are nice as well. It seems lots of the Tier I employees are good workers with good attitudes, definitely made tons of friends here at work. You get the occasional slacker but they tend to not last.

    Your health benefits are low cost and provide great coverage.

    Cons

    Work-life balance is one of this companies downfall, they expect you to drop whatever plans you have in order to work the overtime they call on very short notice. This overtime usually falls in line with holidays (New Years, Easter, Fourth of July, Thanksgiving, and Christmas) so it's hard to spend time with your family during those holidays. Also don't expect to get Black Friday off unless you're willing to use Paid Time Off or Unpaid Time Off.

    Lack of experience in management is another of it's downfalls. They tend to hire managers right out of college, which means these managers lack the experience needed to work with or even discipline workers. Several times I've seen them pawn these assignments off to the Tier 3s because the managers didn't want to get the bad rep. They also don't have the courage to say "no" when a request comes down from their management, even if it means it'll strongly impact the stress and workload on the tier 1s below them.

    Management's focus on numbers and backing other management no matter what is it's final downfall. Above your AM (Area Manager) they tend to focus less on personnel and more on the numbers. This creates a problem if an issue comes up that needs to be go up the chain of command. This includes employees not being trained when they should be simply because management doesn't want to spend the hours to train. This increases the stress and likelihood of mistakes happening because it's always the same people doing the same stressful job day in and day out and on every occasion.

    Advice to ManagementAdvice

    Consider spending the time and money needed to make sure that the stressful jobs are able to be evenly distributed across a greater number of employees. Problem Solving, PIT Driving, TDRing, etc.

     Be willing to backup lower level employees if you know a manager has made a wrong decision and be willing to reverse their action and not just the management's decision as final.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Great work, good pay, tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attorney in Seattle, WA (US)
    Former Employee - Attorney in Seattle, WA (US)

    I worked at Amazon.com full-time (more than an year)

    Pros

    - very interesting work in an entrepreneurial environment
    - working with smart people, both in legal and business
    - great resume builder
    - regularly learning new areas of law

    Cons

    - hard to maintain work-life balance
    - legal team is very cliquish
    - "frugal" environment (I purchased some of my own office supplies as the ones supplied were very cheap)

    Recommends
    No opinion of CEO
  3.  

    Amazon Local: Not the place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Seattle, WA (US)
    Current Employee - Sales Representative in Seattle, WA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    When I started I had wonderful coworkers. The benefits are incredible. The office space is very sleek & startup-like. Lots of vacation time.

    Cons

    High management turnover. Promotions are purely political. No continued training. Call center vibe. The values of Amazon Local seemed to be very inconsistent with Amazon as a whole. No one cares whether or not you learn or grow, because they'll just replace you with someone greener, and smarter.

    Advice to ManagementAdvice

    Take pride in your hardworking employees and reward them accordingly. Consistently telling people they're replacable breeds a terrible office environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Lots of cool people and cool technology, but at cost of a restrictive culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer Intern in Seattle, WA (US)
    Former Employee - Software Development Engineer Intern in Seattle, WA (US)

    I worked at Amazon.com as an intern (less than an year)

    Pros

    Lots of intelligent engineers, and plenty of opportunities for growth internally. Amazon's internal architecture is amazing - the scale at which they operate requires them to be able to move very safely. The service-oriented architecture is a good example for anyone looking to launch a startup. Everything talks to each other through API's only - but those API's are often not well documented.

    Cons

    The company is anti-open-source, though they are getting better. Using open source technologies isn't that hard. Contributing back up is nearly impossible. Also, Amazon is the type of company that says, "All you side project are belong to us." Several other interns and I wanted to participate in a hackathon, and the conditions to participate were: Not do anything involving contacts, only work off Amazon Fire OS, and give Amazon all the rights. Since we unanimously agreed that this was absurd, we couldn't participate. Also, the perks suck, the pay is average, and the working environment for engineers isn't great.

    Advice to ManagementAdvice

    Don't try to restrict your employee's growth in areas outside your company. Letting your employees participating in hackathons isn't going to kill your products. Open sourcing more of the cool stuff you guys build isn't going to magically turn your competitors into Amazon-killers. Stop freaking out so much, get with the times, and let your employees be more free.

    Also, invest more in perks for your engineers. The simmering discontent is definitely there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Learned a lot of useful skills

    Cons

    Culture is a hit or miss

  7. 1 person found this helpful  

    Depends on the team. It was a roller coaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Former Employee - Anonymous Employee in Seattle, WA (US)

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Your coworkers are really smart people. You get to try new ideas, and the company encourages thinking big and outside the box. The stock options are a good reason to work there for a few years.

    Cons

    Turn over and burnout seems very high, with many employees staying only a year (or less). There is no work-life balance. The expectations are very high -- answering emails at 11 pm, on a Saturday, even for the lowest level employees. It was very dog-eat-dog, with extremely high pressure to go above and beyond. I was told "if you only work 40 hours a week, you'll never get promoted" from a supervisor. That person was correct, but even 50 isn't a lot of hours there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Fast paced, extreme custom obsession, little regard for employee retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    The company is obsessed with customer satisfaction. Bureaucracy is kept to a minimum. The cadence of releases is daunting, but exciting. Initial signing bonuses are lucrative, but subsequent payouts sub-standard. Amazon has its fingers in lots of pies. It's well-positioned to lead in many areas by it's slow, but methodical approach.

    Cons

    Employee attrition rate is horrendous. Less effort would be needed to attract talent if the company placed more effort on retaining people once they got there. The culture is designed around 18-month burnout/departure. The four-year initial compensation package lacks sufficient cash elements (or bonuses) to retain people after the first two years of signing bonuses. Office overcrowding not only is a fire code hazard but detrimental to morale and productivity. Laptops used as primary computers are cheap, underpowered, and unrealistically on a four-year replacement schedule. "Frugal" culture is penny wise and often pound foolish.

    Advice to ManagementAdvice

    Invest more in employees. Improve the 401(k), the medical benefits, and provide more cash salary/bonus/merit. People won't stick around in tech for 1% merit raises and basing 30% of your comp package in stock is too much of a gamble. Fix internal systems. 300 MB Exchange mailboxes? No corporate backup tools? (good grief, we own AWS). No remote access except from a corporate-issued computer? Four audio conferencing systems? Outdated SharePoint and Communicator releases? Make employees more productive.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Very Challenging (and rewarding)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Amazon.com

    Pros

    Lots of opportunity to learn and grow

    Cons

    Very long and difficult hours during "peak"/Q4

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistic Specialist in Hebron, KY (US)
    Current Employee - Logistic Specialist in Hebron, KY (US)

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Amazon discounts, great atmosphere, great customer service, layed back

    Cons

    hours, compensation, acknowledgement, favoritism

    Advice to ManagementAdvice

    they need to worry more about their team about numbers, but over all, they are great to work for

    Recommends
    Positive Outlook
  11.  

    learn a lot, but feel stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer I in Seattle, WA (US)
    Former Employee - Software Development Engineer I in Seattle, WA (US)

    I worked at Amazon.com as an intern (less than an year)

    Pros

    You can learn a lot in Amazon. It is the most advanced SOC in the world.

    Cons

    feel stressful. And when you didn't get a return offer from Amazon, they didn't tell you the truth why. And many times when you get some problem, it is really hard to solve it, because it is Amazon specific, and you can't find the solution in google and feel very sad.

    Advice to ManagementAdvice

    He should have help us more to push other teams to solve the problems when it is not our fault.

    Recommends
    Positive Outlook
    No opinion of CEO

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