Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com

Avis Budget Group Reviews

Updated 8 October 2014
Updated 8 October 2014
492 Reviews
3.2
492 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
158 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 19 reviews)

  • It's a Union location and there is great benefits because of the Union (in 15 reviews)


Cons
  • In Albuquerque NM the upper management loves intimidation techniques (in 30 reviews)

  • long hours with no overtime, bad weather means flight delays (in 23 reviews)

More Highlights

87 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Totally Uninspiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Parsippany, NJ (US)
    Former Employee - Marketing in Parsippany, NJ (US)

    I worked at Avis Budget Group full-time

    Pros

    Great work life balance, great vacation, easy work. A 9-5 gig with no pressure/stress. Easy to look like a rock star.

    Cons

    Absolutely no innovation and zero focus on the customer. Totally operations/sales-driven culture. Pace is very slow and no drive to innovate or compete with a rapidly changing marketplace. Very incestuous culture, good ole boys club. Leadership is uninspiring. I'm surprise this company hasn't been eaten by the competition.

    Advice to ManagementAdvice

    clean house and bring in real talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Rental car sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Portland, ME (US)
    Former Employee - Rental Sales Agent in Portland, ME (US)

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    Fun co-workers and busy front counter.

    Cons

    Horrible hours...horrible scripts to be repeated to every single customer...regardless of their needs

    Advice to ManagementAdvice

    Let people actually sell...not force products and add ons.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Oh k job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in San Jose, CA (US)
    Current Employee - Rental Sales Agent in San Jose, CA (US)

    I have been working at Avis Budget Group full-time (less than an year)

    Pros

    Good pay, great coworkers, good sales experience

    Cons

    Bad hours, mangment,short breaks, stressful

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in New York, NY (US)
    Former Employee - Operations Manager in New York, NY (US)

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
    Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
    Play a significant role in long-term planning, including an initiative geared toward operational excellence.
    Oversee overall financial management, planning, systems and controls.
    Management of agency budget in coordination with the Executive Director.
    Development of individual program budgets
    Invoicing to funding sources, including calculation of completed units of service.
    Payroll management, including tabulation of accrued employee benefits.
    Disbursement of checks for agency expenses.
    Organization of fiscal documents.
    Regular meetings with Executive Director around fiscal planning.
    Supervise and coach office manager on a weekly basis.

    Cons

    You will sign a contract with the outsourcing company that will cover the details of the service that they will be providing. Any thing not covered in the contract will be the basis for you to pay additional charges. Additionally, you will experience legal fees to retain a lawyer to review the contacts you will sign. Remember, this is the outsourcing company's business. They have done this before and they are the ones that write the contract. Therefore, you will be at a disadvantage when negotiations start.

    Advice to ManagementAdvice

    Pay more

  6. 1 person found this helpful  

    A stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH (US)
    Former Employee - Customer Service Representative in Cincinnati, OH (US)

    I worked at Avis Budget Group full-time (more than an year)

    Pros

    The atmosphere and overall structure is very laid back and down to earth. Work is often tedious and busy but very easy to accomplish. Growth opportunities are stellar if you're willing to relocate. Benefits are good, raises are fair, and front line (operations) management team is helpful.

    Cons

    Seriously unethical business practices, cutthroat wolf pit of a sales team, pampered service agents, high exposure to weather elements, poverty level starting wages, unprofessional overall morale, questionable fiscal decisions, outdated business model, unbelievable communications gap between operations and upper management, and unreliable on their promises.

    Advice to ManagementAdvice

    Start following through on your word, improve communications, develop a training strategy, put service ahead of sales interests, and try making more sensible improvements.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Informative, but crappy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Avis Budget Group full-time (more than 10 years)

    Pros

    Starting pay is good... usually 11.50 and then plus commission if you are a rental sales agent
    The "down" months where we are not too busy and get paid to just be there sometimes

    Cons

    MANAGEMENT COMMUNICATION
    Summer and being oversold on cars..... EVERY DAY!

    Advice to ManagementAdvice

    Learn to talk to your employees about how they really feel about things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Solid cash/benefits for a sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Chicago, IL (US)
    Former Employee - Rental Sales Agent in Chicago, IL (US)

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    Good money, good benefits, and overtime pays well.

    Cons

    Terrible union based hours based on seniority and working holidays. You have to deal with angry customers a lot.

    Advice to ManagementAdvice

    They are quick to punish you for small errors, yet look the other way when there are serious issues like scamming going on. The hours can be crazy and changing. You will not have a good work/life balance because it's seniority based scheduling and long hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Reservation system - three decades old DOS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA
    Former Employee - RSA

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Upward advancement possible if you are willing to relocate.

    Cons

    Certain locations have extremely high turn over ratesy due to long hours, lack of man power,low pay and low morale.

    Advice to ManagementAdvice

    No one wants to embrace old technology. Whoever is in charge of this area should rethink their strategy. The competition certainly has.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group full-time (more than 5 years)

    Pros

    company car, you own it.

    Cons

    direct reports, long days, hard core sales, no work life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Poor Rental Sales Agent Training At Counter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent
    Current Employee - Rental Sales Agent

    I have been working at Avis Budget Group full-time (less than an year)

    Pros

    Benefits

    Large blocks of slow periods at my location.

    I am single, so I don't mind working weekends, holidays, odd shifts.

    Due to my previous work history, there is ample room for advancement.

    Cons

    Operations managers are nice but do not perform some of their duties to adequate levels. For example:

    They don't train the rental sales agents at the counter, despite the fact that it is their policy to do so.

    Poor/slow resupply of smaller vehicles from the cleaning department, and slow shuttle drivers. How many shuttle drivers does it take to change a light bulb?

    I accepted and even embraced their upselling and selling of add-on products. However, when we have a longer rental period from a customer, such as 3 weeks, with no upsell or add-ons, it drags our average down.

    If we don't meet sales expectations, we can be let go. Maybe they should place less weight on these longer rentals as it pertains to our average. This is the reason I will not recommend this company to friends.

    Advice to ManagementAdvice

    Accountability for ops managers on above. These are not difficult components to manage, but there isn't a mechanism to double check that they are performing these duties.

    My location has several employees that have been here for more than 10 years. They catch/fix some of these problems. The portion that fall through this line of defense result in service failures to the customers.

    Replace the antique DOS reservation system LOL.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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