Bottomline Technologies

www.bottomline.com
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Bottomline Technologies Reviews

Updated 27 February 2015
Updated 27 February 2015
26 Reviews
1.0
26 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
26 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

26 Employee Reviews Back to all Reviews

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  1. 7 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  2. 7 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Poor senior management, lack of foresight with workload planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA (US)
    Current Employee - Anonymous Employee in Philadelphia, PA (US)

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to ManagementAdvice

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Bottomline is the bottom of the barrel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to ManagementAdvice

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England (UK)
    Former Employee - Project Management in Reading, England (UK)

    I worked at Bottomline Technologies full-time (more than a year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to ManagementAdvice

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Management issues a huge barrier to success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    This is a solid company that is in growth and acquisition mode, so it presents an opportunity for job security if you are in the right division with a supportive manager. Benefits were pretty standard, as far as PTO, insurance and 401k. There are opportunities for flexible hours and remote employment, which is beneficial for some.

    Cons

    From lack of mentoring, guidance and leadership to outright intimidation and very unprofessional internal communications, there were many red flags to indicate that this position working with the LegalExchange product was going to be a rough ride. There was an undercurrent of dissatisfaction and concern throughout the team which lead to an environment where co-workers were unwilling to take ownership of issues and willing to quickly throw others under the bus. Mysterious "lay-offs" and transfers left you wondering what the future held for you at Bottomline. Topped off by a lower than average salary, extremely long hours and ridiculous stress, it was an easy decision to leave. No one needs to be bullied in the work place.

    Advice to ManagementAdvice

    Seek feedback from your employees and identify those who are unable to lead through positive example and position their team for success. This company has a bright future and should not be hampered by bad management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portsmouth, NH (US)
    Current Employee - Manager in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to ManagementAdvice

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Managements are not involved with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Portsmouth, NH (US)
    Former Employee - Senior Software Engineer in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (less than a year)

    Pros

    The benefits are comparable to larger companies

    Cons

    Management need to have interaction with employees.

    Contractors have the core product knowledge therefore there is no spirit of cooperation or transfer of knowledge and management is not able to bring that to the table.

    Advice to ManagementAdvice

    Be more involve and make knowledge transfer the first priority.

    Doesn't Recommend
    Neutral Outlook

    Bottomline Technologies Response

    Dec 09, 2014President

    One hears of inaccurate information on the web. This review is a prime example.

    Our company “Bottom Line Technologies” does not and never has had a position titled “Senior Software Engineer” nor
    ... More

  11. 10 people found this helpful  

    Great example of how NOT to run a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Portsmouth, NH (US)
    Former Employee - Sales in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Bottomline has a pretty good benefits plan for a company of its size.

    Cons

    CEO does an all employee call each quarter to discuss company financials - complete with cow bells, bad jokes, and laugh tracks. Something similar to a very bad vaudeville act. CEO likes to talk about how well the company is doing..... then cancels bonus payouts at will, even when the company achieves its financial targets.

    Advice to ManagementAdvice

    Create a real growth strategy that is strategic - and not one that focuses on buying poor performing companies in adjacent markets at a discount - just to prop up near term quarterly earnings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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