CSG Systems International

  www.csgi.com
Work in HR? Unlock Free Profile

CSG Systems International Reviews

Updated 5 March 2014
Updated 5 March 2014
50 Reviews

3.3
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSG Systems International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
29 Ratings

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Negatives slightly outweigh the positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    Pros

    Work schedule is pretty flexible. Pay is pretty good. Seems like most lower management is down to earth and good to work for.

    Cons

    Leadership communicates with employees like they are marketing to their clients. Middle management stuck in perpetual bureaucracies where progress is measured in millimeters. Company is consumed by endless paperwork. Every new project is a priority with not enough manpower to keep up.

    Advice to ManagementAdvice

    CSG used to be a place people raved about working at, no longer. Stop investing in resiliency after resiliency plan and try looking to your employees for solutions. Morale is at an all time low, time to act.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    CSG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some of the people are wonderful but it depends on what department you work in.
    Easy commute.
    OK Pay.

    Cons

    Old boys club feel. They allow lazy people to stay on. No ambition to move in to the future. Pretty outdated technically considering they are a software company. Lots of management act inappropriately. Tons of favoritism by management.

    Advice to ManagementAdvice

    Clear out and start over.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Good times and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Designer  in  Englewood, CO (US)
    Former Employee - Lead Software Designer in Englewood, CO (US)

    Pros

    Good people. Lots of great technology. Still have a mainframe.

    Cons

    If you don't keep moving up, they will move on without you.

    Doesn't Recommend
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good for starters, flexible, good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility, good environment, good for beginners

    Cons

    Lack of learning curve and no potential for upward movement

  6. 3 people found this helpful  

    A mediocre experience which has gotten worse significantly in 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE (US)
    Current Employee - Anonymous Employee in Omaha, NE (US)

    Pros

    Great benefit package, generous vacation allowances

    Cons

    An oligarchy of service bureau oriented business model types who don't get the way business is run in the technology industry today.

    Advice to ManagementAdvice

    Either learn how to manage multiple recent acquisitions or divest yourselves of them

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Omaha, NE (US)
    Former Employee - Anonymous Employee in Omaha, NE (US)

    Pros

    Pay - Co-workers - Benefits - location - work environment - challenging work

    Cons

    Middle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

    Advice to ManagementAdvice

    Have a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

    Doesn't Recommend
    No opinion of CEO
  8. 5 people found this helpful  

    Not the right place for anyone who is a professional with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Tester  in  Omaha, NE (US)
    Former Employee - Software Tester in Omaha, NE (US)

    Pros

    Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    Cons

    People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to ManagementAdvice

    Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Not my cup of tea.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Omaha, NE (US)
    Former Employee - Anonymous Employee in Omaha, NE (US)

    Pros

    Decent local job in the IT field. Benefits.

    Cons

    Leadership is out of touch with CSG employees working directly with the client. No real opportunities for advancement. Morale continues to nose dive due to yearly layoffs and disconnected leadership. Stay clear unless job security and advancement are not important to you.

    Advice to ManagementAdvice

    Watch 'Undercover Boss' to see what you've been neglecting. Start caring about those who work directly with your clients.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Fairfield, NJ (US)
    Former Employee - Anonymous Employee in Fairfield, NJ (US)

    Pros

    Stable very stable than needed

    Cons

    New jersey location in general is highly unorganized with no work life balance. Every one is requried to do so many roles from manager to programmer to analyst to tester,that it is impossible to do every thing in time without working all the time. For extra work there is hardly any career growth in the organization.

    Advice to ManagementAdvice

    They should look at how other locations are working more closely than assuming

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Good benefits, outdated work and career stalemate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer  in  Chicago, IL (US)
    Current Employee - Software Developer in Chicago, IL (US)

    Pros

    CSG has an attractive benefits package and a casual work environment. I was doing Microsoft .NET development in a consultant role. Essentially, there is a core group of developers that creates a suite of CRM applications that are then shopped around to ISPs to manager their user accounts and provide a billing platform. Often it's necessary to integrate into the clients legacy billing systems. The core application is rather complex and it allowed me to gain an understanding of writing software at an enterprise level that academia could only allude to. I met a few great people that crossed out of the work friend boundary and into the "person I actually give a damn about outside work" category.

     It was nice to have MSDN licenses and work with relatively current technology. There is ample paid time off. Many company events at nice restaurants and bars.

    Cons

    No chance for career advancement. Promotions were impossible to come by. In my three year stint only one of the developers in my department was promoted to "senior software engineer". Otherwise there are a bunch of chiefs sitting in their offices holding their ground. The core application team seemed to be antagonistic toward the custom team, the ones who actually customized the core app so that it could fit the needs of the client and make the company money. It all felt very cliquey. I'm the type of person who weaves in between many social groups because I can see people for who they are outside of the group they exist within. Management was ill suited. I've had a range of managers from code guru with little social skills to self proclaimed "hands off" manager who really didn't seem to be that interested in the people that reported to him.

    Many of the projects I was placed on involved working with very old legacy code, which I felt set me back in regard to keeping my skill set current. There was also a lot of bench time and bench projects to occupy us that ultimately were canned. Morale in my department became extremely low and many developers found new jobs elsewhere. I would prefer to work on one project of large scope and complexity than several one-off rinky dink projects. I never understood the social rifts between the core developers, custom developers and developers in other departments.

    Advice to ManagementAdvice

    Promote people.

    Doesn't Recommend
    No opinion of CEO

Worked for CSG Systems International? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.