Cerner Reviews

Updated 15 April 2015
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Cerner Chairman, CEO & President Neal L. Patterson
Neal L. Patterson
57 Ratings

83 Employee Reviews

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  1. Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney

    I have been working at Cerner full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not really a pro but it is all I can think of. Your manager may be located in another country so at least your not micro managed

    Cons

    Hiring Process: HR is a shared service located in India so you will only speak to a HR shared services employee located there. they are not skilled in talent aquisiton and cannot answer your questions.I applied via a search engine and then was asked to re apply via the link they sent me (same documents, nothing additional asked for ?)
    You will then hear nothing for weeks
    You'll then have a couple of interviews where you will get the impression from the questions they will take anyone with a pulse
    They will tell you they are growing hence the hiring. But holding induction 2 times per week in Kansas City is a sure sign that they are losing employees by the truckload
    They will send you a linked to HIRERIGHT for background checks, You will do all the work having to supply all the documents and they DO NOT call any referee supplied. You will not hear from anyone at CERNER for a few weeks
    The offer you receive will be lower than the benchmark and then you will have the joy of printing and signing a 28 page contract and then scanning it back.
    You'll then be asked to fly to Kansas for induction. From Australia you'll fly economy on Delta and they expect you to pay to book a new flight since they think that you can get through LAX immigration/customs in 1hr and 10 minutes.
    I've regret my choice to work for this company

  2. Helpful (1)

    Soulless stiff US brainwashed robots no sense of Aus market, high turnover and good luck getting a decent salary!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid-Senior Level Professional in Sydney
    Former Employee - Mid-Senior Level Professional in Sydney

    I worked at Cerner full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    North Sydney office has a nice view of the harbour, er thats about it. Oh sorry you get sent from Aus to the US for induction….. in economy via 3 american cities (27 hour one way trip). Awesome!!!!!!!!!!!!!! Good luck feeling refreshed before you get brainwashed.

    Cons

    Company is loosing market share to the new competitor, because guess what…. they have a personality! Hence restructuring hiring and firing quicker than you can say Kansas.

    Leadership team are highly uninspiring and bitter because they have been there too long putting up with BS, the CEO Neal Patterson is an absolute jerk, stories of him asking people questions in the lift at head office in Kansas City… if you don't have a question for him when he puts you on the spot or have a good enough response to his question, you are FIRED! Seriously no joke. He is feared…. excellent leadership don't you think? We all know it starts from the top right?

    At annual conferences they throw a football into the audience if nobody asks him a question, if the ball hits you you have to ask a question, WTF? One poor lady was carried off who was injured during this ridiculous game. The US brainwashed culture is as stiff as an ironing board, there is a saying "go and drink the Kool-Aid" Try making one joke, they don't get it.

    Ridiculously tight budgets, no idea of how Australian customers like to do business because the americans come over in their white undershirts/business shirts 1980's outfits, midwest stiff backward persona and can't build relationships (so cringeworthy it's like watching an accident in slow motion).

    Head office in Sydney is a ghost town, no soul or culture whatsoever, empty feeling greedy IT consulting firm who label themselves as a Healthcare organisation in disguise. Shame as some decent products but realistically they are a company who consults/rips off the Australian healthcare system by charging an arm and a leg for scanning medical records and uploading them to the Cerner database, which they own and the hospital has to pay to access… they have a few cool add ons, but I'd rather have a doctor administer my medication rather than a machine designed by some brainwashed IT brown nosing geek from the US who has NO IDEA about medicene or pharmaceuticals on a $50k salary, it's putting Australians out of jobs and replacing them with machines which the big old USA profits from, greedy! Oh and ironically they pay shockingly… and won't budge because (you guessed it) the HR compensation and benefits team is in the US far away from market reality here in Australia.
    Don't get misled or over sold on the company or role, the american dream is an underwhelming reality. Could you get passionate about working for this organisation? I did at the misleading interview process (4 interviews) then after a matter of weeks I thought, what have I done? My heart sank… how could I have got this gig so wrong? Sticking out the year for resume purposes was the most painful thing I have ever one in my career. They don't care about patients or customers, they care for their profits and shareholders, full stop

    Advice to Management

    Get rid of Neal Patterson, clear out the senior management toxic culture, pay your employees what they are worth in relation to the Australian or local market not what the US thinks the world should be paid, get you heads out of your sphincter. Label yourself as you are, an IT consulting firm not a healthcare organisation. Employ local people, with clinical knowledge sending over US IT geek cardboard cut outs, spend some money and let go of your tight US grip on everything, empower your employees to run with their local knowledge and expertise rather than telling them how to do things, it's like pushing BS up a hill with you guys…. for peanuts.
    Final note: You have two ears and one mouth.

  3. Helpful (2)

    Cerner in Australia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Sydney
    Former Employee - Project Manager in Sydney

    I worked at Cerner full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    There are some decent people

    Cons

    Backstabbing, jealousy. More like the public service than a business. I guess considering most of their income comes from taxpayers in one way or another explains that. Anyone showing their skills 'beyond their paygrade' is quickly shot down and excluded. Don't accept less than $150k, it's not worth the hassle. Real US bible belt culture

    Advice to Management

    you need to look outside your sector and learn from experts like MS, SAP, Oracle.

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  5. Without doubt, one of the most frustrating organisations I have been exposed to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Consultant in Melbourne
    Current Contractor - Consultant in Melbourne

    I have been working at Cerner as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great office & location
    Niche provider to an industry that will continue to grow whilst others contract
    IP available to employees
    One of the leading providers of software solutions to Health sector
    Financial stability of organisation - longevity in market

    Cons

    Antiquated management structure and systems
    Lack of trust and support within employee groups and between managers and staff
    Relatively inflexible and resistant to constructive criticism
    Work within the specific scope of your role and don't overlap with other position functions - roles become repetitive and churn patterns predictable
    Huge HO costs as a result of over staffing and job creation for MO
    Inconsistent approach to People, Culture and Career development

  6. Helpful (1)

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Kansas City, KS (US)
    Current Employee - Software Engineer in Kansas City, KS (US)

    I have been working at Cerner full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Decent starting pay and looks good on resume

    Cons

    -Consistently lying to employees and new hires alike
    -VERY poor management and work load balance between teams
    -Often expected to put in extra hours to make up for management's inability to balance work loads out (sometimes 10-20 hours per week)
    -Probably won't be anywhere close to the job description they give you when you are hired
    -Changes expectations after you get a few months in and immediately threatens to fire you if you don't comply with the new "standard"
    -Management changes constantly so whoever you think your manager is when you are hired, it probably won't be them for long
    -DO NOT accept the relocation "bonus" they offer you. Flat out DENY it. Not only will they make you repay it if you leave in less than 2 years (and you probably will) but they also make you pay the tax on it. Meaning they gave me $1,500 for a job they lied about then when I found out what the job really was and quit, they made me pay back $2,500 for "taxes". Essentially they will steal your money for a "bonus" that they don't even ask you if you want. It's borderline criminal.

    Summary: Do NOT work for this company unless you have absolutely no other choice. A few teams in the company may be okay to work for but everyone I've talked to hates the job and wants to leave within a few months. Then they completely take advantage of you and cost you a lot of money when you try to actually leave the company.

    Just avoid the headache and find somewhere else to work, somewhere that actually treats people like human beings instead of ways to make even more money.

    Advice to Management

    Balance the work load between teams, hire competent managers instead of just promoting the first guy who raises his hand when asked, treat your employees like human beings, stop lying about what the job is and what the expectations are when hiring people, change your relocation repayment policy or remove it entirely.

  7. Delivery Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cerner full-time

    Pros

    benefits are great since the company is in healthcare industry. campuses are like walking around your typical college campus. if you are young and single, you have a large dating pool to choose from

    Cons

    team leads and management is terrible. cerner is like high school. you must click up with the right people or you will be an outcast and will be eventually pushed out.

    Advice to Management

    change the high school culture. don't make getting good clients and promotions based on who you are friends with.

  8. Nightmare of a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at Cerner

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Exposure to different aspects of a software company
    Agree to a previous view of being Dilberts company

    Cons

    lacks employee benefits
    lacks a good salary
    sad work envirornment, US is distrusting of India and more of a slave mentality
    Zero work life balance
    minimum of 48 hours required wont tell you while joining so beware called the 120% rule

    Advice to Management

    Stand up to US counterparts and care for your reportees

  9. Helpful (1)

    Cerner is good in US but worst in India

    Former Employee - Anonymous Employee in Bangalore (India)
    Former Employee - Anonymous Employee in Bangalore (India)

    I worked at Cerner full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Average Salary
    Free flu shot once in a year
    Good for fresher but worst & risk for experienced professionals

    Cons

    Poor leadership, Poor organization hierarchy
    Managers are not efficient, full of politics
    No respect and no growth for experienced professionals who comes in
    Outside experience has no value in Cerner
    Outdated technology
    Most of the top-level positions are occupied by Cerner experienced idiots who does not know anything in technology, people management and project management

    Advice to Management

    Drive out all the Cerner experienced idiots who occupies the top level without any performance and clean the company. Improve the organization hierarchy. Respect the professionals and their knowledge who comes in. HR people should know what their roles & responsibilities and act accordingly for the benefit of the organization.

  10. Helpful (4)

    company is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Strategist in Kansas City, MO (US)
    Former Employee - Business Strategist in Kansas City, MO (US)

    I worked at Cerner full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    benefits are excellent. There are game rooms you can schedule with ping pong and other games. Foosball in the halls.

    Cons

    Main product is antiquated and development all over the company is so rapid that no one knows what is going on. Getting ahead here is much like who is the popular in High School. It seems like if one can last in the chaos for 2 years you are a lifer. Toxic and dysfunctional come to mind when trying to describe the Cerner environment.

    Advice to Management

    ditch the unwritten police of the overtime is required and allow some work-life balance for your employees. There is more to a professional life than having access to games and a clinic at work. You still have fewer clients and use 2-3 times the staff to support and install your systems than Epic. Use some of that huge staff to create a new EHR and sunset Millennium instead of continuously patching it.

  11. Helpful (1)

    Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cerner

    Pros

    Culture is awesome, very flexible

    Cons

    Need much better leaders

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