Chubb Corp Reviews

165 Reviews
3.8
165 Reviews
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Chubb Corp Chairman, President, and CEO John D. Finnegan
John D. Finnegan
88 Ratings

Review Highlights

Pros
  • The work life balance is very good and the compensation package is quite good (in 24 reviews)

  • Good Benefits including health insurance , Decent Bonus (in 18 reviews)


Cons
  • Few opportunities for advancement unless you are in the "inner circle (in 8 reviews)

  • Company promotes work life balance, but doesn't seem to readily give it (in 7 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Service Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Service Center Examiner II  in  Simsbury, CT (US)
    Current Employee - Claim Service Center Examiner II in Simsbury, CT (US)

    I have been working at Chubb Corp full-time for more than 3 years

    Pros

    The employees you will work with are generally respectful and helpful. Of course there will be a few bad apples who try to cause trouble as with any workplace. Once you settle in there is a lot of flexibility in regards to work life balance. As long as you get your work done you may come and go as you please within reason. It seems if you push hard enough or complain you will be able to work from home and possibly advance. The training is non-stop so you will constantly be learning about the job. The job itself is interesting and challenging as well as rewarding. There are snack bars in the building that charge as little as 50cents versus the vending machines that charge more than double. There is an onsite gym that is free and pretty decent. There is a bike trail nearby that comes in handy for jogging or when you need to decompress to regain composure. You can walk to a Dunkin' Donuts. Parking is free.

    Cons

    Please note: You must have your CT Casualty Adjuster's license for this position. If you do not have it you will need to pass the exam within 6mo of employment.

    There are 4 major negatives.

    Pay: Low. If you are extended an offer you must negotiate an acceptable salary you feel is fair. The trend is to strong arm you into accepting what they want to pay you. You will be surprised at what salary they will offer you as it is well below the market average when comparing the job duties and responsibilities with the local competitors. Once you accept you will be stuck with this low unfair salary until you quit and move on. When comparing actual empirical and tangible salary info of local competitors the pay is a slap in the face as other companies offer a 4-5% increase per year + a bonus or if the increase is as little as 2% the bonus reward is very large.

    Leadership: None. The so called supervisors serve a role as selfish entitled condescending enforcers who use fear and intimidation to motivate their staff. Supervisors are not able to provide immediate relevant and honest feedback. Supervisors are not able to provide any development plans, coaching or career guidance. Supervisors are not able to provide training and technical guidance to their staff. Supervisors are not able to review individual employee's work product and performance fairly because they do not use objective reasoning and are pressured to keep salaries low and promote job attrition. Supervisors have absolutely no passion for their employees, their engagement, or their development. What supervisors are coached in is how to write a skewed review to make a reader conclude something that is just not the full truth. The individuals that are employed as supervisors and manager are truly not qualified for the position.

    Advancement: None. The Service Center is structured like a Call Center. This is a fatal flaw as you can not adapt a call center mentality to EPL claims handing. There is EXTREMELY high turn over. We are literally losing 1 employee a month. This is a small office thus there are limited functions. When there is an opening outside of the Service Center it becomes a dirty competition with games and politics. Supervisors have actually discouraged certain employees from posting for other jobs within the company. Its more of who you know than your actual work performance. In a nutshell there is no opportunities for any advancement unless you go the complaint and/or disability route.

    Work environment: Toxic. Very low morale. Lots of talking behind people's back. Dishonesty. Dissension. No respect. People embellishing others' mistakes to make themselves look like the hero. This is across the board from supervisor to subordinate. Unrealistic expectations that are not obtainable as they need an excuse to keep salary low, remove dead weight, and promote attrition. Heavy workload. Negative only feedback and comments from supervisors. Supervisors main goal is to find mistakes and exploit and document them. A sense of fear created as employees are actually afraid to ask questions. Complaints to HR. "Every man and woman for themselves" mentality. "Throw you under the bus" tactic is used often by many. Plausible deniability is a tactic a few supervisors and technical resources use. When employees are openly discussing job searches and job interviews with competitors, being unhappy, comparing salary, comparing reviews, etc… you know there is an issue.

    If you are considering taking a job in the Service Center think twice about this decision. There are other companies out there that seem to offer more and are not run like a white collar sweat shop. A lot of us see the writing on the wall as they are currently using job attrition and performance management to remove dead weight. It has created more work and we are not getting paid any more and the working environment has become pressurized. At this stage we are doing work that is worth a lot more than we are being paid.

    Advice to ManagementAdvice

    PARADIGM SHIFT. The Service Center needs to be revamped and a new operating model MUST be implemented before the mass exodus of dedicated skilled senior examiners leave and we are left with only lower skilled less experienced examiners. You can not adapt a call center or even a home/auto claims center operating model to EPL claims handling as it is not a process oriented job. We have heard it a few times from the field, the Service Center is a mistake. If you really want the Service Center to continue its existence then find a real solution to the problem. You can only prevent the inevitable for so long (a complete re-organization or a merger with the cores). Consider removing the management team and bring in/hire quality talent that has actual managerial experience and skills that are proven in a tangible nature. If this is not possible create an actual "Leadership Team" so that these so called supervisors and the so called manager can learn from each other. Supervisors and a manager always pretend to be busy, have no time to help, ignore emails and requests for reviews, give vague answers to questions, they use the word "You" vs "We", play favorites, and are never able to answer and resolve conflicts or issues in a short period of time. These are classic signs of a bad manager and this must be dealt with. The management style must change as using fear and intimation and high pressure tactics does no good but create animosity and high turn-over. Suggest management team attend an outside management seminar and then be tested on what skills they learned from said outside seminar.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    15 years. Started as programmer trainee. Now Senior Programmer Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst
    Current Employee - Senior Programmer Analyst

    I have been working at Chubb Corp full-time for more than 10 years

    Pros

    Very high-quality IT department, but going downhill fast.

    Cons

    Poor jjob security, declining morale, no room for advancement, frequent layoffs, highly political, moving from a one-of-a-kind superior insurance company to generic property and casualty insurer. Though it's stock does okay, it is a company suffering from internal decline, poor morale and horrible upper management.

    Advice to ManagementAdvice

    Get a heart. You have 3 groups of stake holders. Customers, shareholders, and employees. You seem to think you have only one, and it is none of the above. A self-promoting of senior management team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    5 years wasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp full-time for more than 5 years

    Pros

    Old fashioned pension with quick vest (3 years). Matching 401K. 3 weeks vacation to start.

    Cons

    Micromanagement, ridiculous work load.

    More narcissists and sociopaths than I've encountered anywhere.

    Dated technology and methodology. Little to no training. Promotions or even raises next to impossible. Intelligence, experience, expertise or dedication mean nothing, it's all about how long you've worked there.

    While the vacation is generous, just try using it!

    Don't waste your time working at this company, life is too short!

    Advice to ManagementAdvice

    They wouldn't listen so, no point in typing anything here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Politics over achievements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp

    Pros

    Company will be around for some time due to conservative business practices.

    Cons

    Many employees are hired based on whether they know someone in management. Management does not promote based on work achievements. Ideas are not taking into consideration from non-management. Software is antiquated and is in dire need of upgrades.

    Advice to ManagementAdvice

    Foster a culture that seeks to rewards those who truly earn it rather than attempting to appease someone by hiring their relatives. Also it would be a good idea to implement a system that has 360 feedback so that everyone is held accountable, not just by their superiors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Backstabbing Cretins - you have been warned!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer Analyst  in  Warren, NJ (US)
    Former Employee - Senior Programmer Analyst in Warren, NJ (US)

    I worked at Chubb Corp full-time for more than 3 years

    Pros

    Health Benefits are good, salary competitive and I honestly can't remember what else was good about this company, I am sure there are more, I guess the cons have overridden the pros.

    Cons

    I worked in Claims IT and was assured by others who came into Claims IT from other departments and who eventually left the group, that the rest of the company is not like this. When I left I had to pull all of the knives out of my back. I advise anyone to stay away from this group. Chubb as a whole I hear is a good company to work for, but I wasn't sorry when they layed me off, the grass is greener on the other side, trust me.

    Advice to ManagementAdvice

    Try to foster an atmosphere where in order to get ahead that you don't have to stab your co-worker in the back.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Over the top micromanagement...leadership is totally incompetant. Unreal politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner  in  Simsbury, CT (US)
    Current Employee - Claims Examiner in Simsbury, CT (US)

    I have been working at Chubb Corp full-time for more than 5 years

    Pros

    Good Cafeteria and Good gym. Most co workers are pleasant and helpful. Free Parking. Office supplies are readily available for use.

    Cons

    Over whelming micromanagement based on short sighted, "clueless to the actual job Best Practices"
    Supervisors are "robots" for managements unrealistic whims.
    Management/Supervisors will throw you under the bus in the blink of an eye.
    Work load is mind boggling- you would have to work 7 days a week 12-16 hours a day to keep up.
    When you can't keep up by putting in hours beyond a normal 8 hour day, you get hammered on your review and NO BONUS.
    VP of Simsbury, CT Specialty claims division is an ego driven, pathelogical liar.
    Morale is in the gutter. Atmosphere of strong mistrust of management.
    No management leadership and zero confidence in management from employees.
    Extraordinary amount of turn over and employee burn out.
    Highly charged political atmosphere.

    Advice to ManagementAdvice

    Fire Specialty Claims VP of the Northeast Zone- Simsbury, CT. sweeping terminations of management and supervisory personnel in Simsbury, CT location.
    Install employees in to management positions who know the job and can lead.
    Stop worrying so much about your stock price and worry more about staffing being sufficient to perform the job correctly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Call Center Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE  in  Chesapeake, VA (US)
    Current Employee - CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE in Chesapeake, VA (US)

    I have been working at Chubb Corp full-time for more than 5 years

    Pros

    paid time off and friendly co workers

    Cons

    Micro managed, doesn't offer coffee, you pay for company event and not family friendly

    Advice to ManagementAdvice

    LISTEN and not think about what you are going to say... missing out on good ideas

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Could do better - UA perspective

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Underwriter Associate  in  Warren, NJ (US)
    Current Employee - Underwriter Associate in Warren, NJ (US)

    I have been working at Chubb Corp full-time for more than a year

    Pros

    Great business environment, good operational training services, management is dedicated to assisting you in your career.

    Cons

    The workload is UTTERLY RIDICULOUS, the amount of tasks needed to be completed in an 8 hour period is unattainable and the worse part is that management turns a blatant blind eye but still expects for you to get the job done and no, there is absolutely no overtime, Compensation....one word, abysmal, Systems are highly outdated. This company is stuck in the stone age.

    Advice to ManagementAdvice

    Decrease the workload for UA's, there are items that should solely be the UW's responsibility. Increased salary, you will be surprised at how an increase can be so beneficial to the underwriting process.

  10. 1 person found this helpful  

    Low pay, excessive workloads, limited advancement opportunities, and very political.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at Chubb Corp

    Pros

    The company has a good reputation in the marketplace with solid financials, which gives job security. Benefits are decent and there's a good amount of paid time off but you are always too overwhelmed to actually use all of the days.

    Cons

    The work loads are extremly excessive which make it tough to meet corporate goals and expectations. The entire company is under-staffed and upper management has made no attempts to actually hire additional employees. The company is beyond conservitive and rarely changes with the marketplace. The systems are literally from the 1980's which creates a massive amount of manual processes. There is an over-emphansis on diversity and promotions are not solely granted on talent or skills.

    Advice to ManagementAdvice

    If your going to expect one employee to do the job of three, offer additional compensation. Promote employees based on talent and skill, not gender/ethnicity. Invest in new systems/technology and evolve the company.

    Doesn't Recommend
    Disapproves of CEO
  11. 4 people found this helpful  

    Managing by fear, Continuous layoffs, bullying, nepotism, outdated systems, working through all holidays.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Domain Architect  in  Warren, NJ (US)
    Current Employee - Domain Architect in Warren, NJ (US)

    I have been working at Chubb Corp

    Pros

    A lot of old-timers, remembering former glory.

    Cons

    Outdated systems, outdated ideas, nepotism.

    Doesn't Recommend
    Disapproves of CEO

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