CouchSurfing

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CouchSurfing Reviews

Updated 24 July 2014
Updated 24 July 2014
28 Reviews

3.1
28 Reviews
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Recommend to a friend
Approve of CEO
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Tony Espinoza
6 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Amazing company, idea and office. But poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DevOps Eng  in  San Francisco, CA (US)
    Former Employee - DevOps Eng in San Francisco, CA (US)

    Pros

    Amazing company culture, people, love, team.
    Work is really interesting, and there was a lot to improve, and build why was really exciting!
    The office is really cozy, feels like a huge living room with couches everywhere
    Company retreat every year

    Cons

    Really poorly managed by people that did NOT understand what CouchSurfing culture and idea really is.
    They're managing it heartlessly and kept firing and hiring all the time.

    Advice to ManagementAdvice

    Good benefits package, dental health vision
    Lunch & dinner every weekday
    Unlimited paid time off (based on agreement with manager)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Lack of certainty and direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    Pros

    The food is phenomenal

    The office is open and airy, with swings, ping pong table, and plants/trees

    A really cool platform that creates a great community

    Cons

    More than one mass layoff and several other firings made for a company culture where employees wonder whether they would also suddenly find themselves unemployed one day

    Revenue model ideas that changed on a weekly basis made for uncertainty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Time to go back to the roots that created this awesome community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer  in  San Francisco, CA (US)
    Former Employee - Programmer in San Francisco, CA (US)

    Pros

    Here are some of the good things about this company:
    Great Chef
    Great Office
    Good Pay
    Awesome product
    Talented Team
    Phenomenal Passionate Community

    Cons

    Here are some of the things I did not like:
    Lack of Clear direction
    Upper Management takes no Responsibility: blames, fire and rehire.
    The last two years the new Management TOTALLY 'missed the boat'

    Advice to ManagementAdvice

    Take responsibility of your fault and stop blaming all us employees that had trouble keeping up with lack of direction all the time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Future not looking good for this company.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Great food
    - Friendly people
    - Didn't feel like you were a slave to the man
    - Chill, open vibe

    Cons

    All of the pros were remnants of the previous regime. Capital ruined this place.

    Advice to ManagementAdvice

    Transparency rules all.

    Doesn't Recommend
    Negative Outlook
  6. 4 people found this helpful  

    A Company that Lost its Soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  San Francisco, CA (US)
    Current Employee - Engineer in San Francisco, CA (US)

    Pros

    -Great benefits
    -A typical Generic Silicon Valley Company
    -Lots of Employees from reputable companies such as Apple etc.
    -Many great talents
    -The CEO Tony is a very nice guy and a joy to work with.

    Cons

    -If you looking for a different company with extraordinary values and the diversity Couchsurfing community represented, this is not your company. Don’t get fooled by their ‘we are different’ marketing. However, if you looking for a crowd that all think a like. Go for it!

    -There are a lot of “know it all” and big Egos in the middle management that will quickly resign their ideas to blame others for the failures they constantly make. Lots of Politics here!

    -As you can see from reviews the new management was not happy with the old employees. They are also bad mouthing their performance. How can you bad mouth someone who created the biggest social travel site in the world with over 5 million members? Did any of you new employees do that? Any takers?

    -You can read from these reviews the new crew seem very intolerant to what they call hippies? That’s showing a very intolerant attitude towards a diverse culture Couchsurfing is, and if you read reviews online you will find upset previous members that feel the new management is very incompetent.

    -Yes, they were “hippies”, that didn’t know what they were doing and got screwed by the investors. They worked for free for many years and had real passion for this community.

    -Take away the salary lets see how much time the “new crew” is putting out.

    Advice to ManagementAdvice

    -The management is very insecure and not flexible to understand other types of values than numbers on a spreadsheet. (I guess thats what you’re hired to do)

    -Stop blaming the old system for errors. That is getting old. You have had 1 1/2 Years to change things around. Your “new” product such as place pages is worse than the old one. Thats just to show how “bad” job the old members did.

    -I understand a new management wanted to hire their own crew. However, it could have been done in a less sneaky way. You could have communicated directly to people instead of giving them no indication of what was going on. I think that’s why it created such resentment. This could have gone down very differently.

    -And if you fail to reach your goal don’t blame the hippies and don’t give the investors the copout “8 of 10 Startups fail.. not our fault, we did the best we could. Lets find another job!” Couchsurfing has been around for over 7 years and it’s not a startup.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 16 people found this helpful  

    Management is cold & clueless. The food is good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer  in  San Francisco, CA (US)
    Former Employee - Engineer in San Francisco, CA (US)

    Pros

    1) The office furniture is nice
    2) Ping-pong table
    3) The chef is a very good chef.
    4) Good health benefits to balance the stress and hostility from Management.
    5) Mediocre severance

    Cons

    1) Co-workers disappear from the office and you don't know until weeks later that they were not on vacation. This happens monthly!

    2) Company relies heavily on a media façade to spin the negative comments of the Community regarding the Corporate take-over of the company and the deletion of website features.

    3) Product & Management has background in games and doesn't understand the CouchSurfing community or why the product (which they inherit) was successful in the past. This leads to poor design decisions, wasted engineering hours, and lots of last-minute pressure to deliver last-minute changes.

    4) "Unlimited vacation" is NOT good like it may sound. Unlimited vacation mean you only take vacation if your manager lets you (even if you earned the vacation). State of California requires employer to pay you untaken vacation hours when you are terminated but unlimited vacation avoids this because you do not earn any vacation hours. Basically it is a trick to avoid having to pay for unused vacation hours when they fire you.

    Note: They are writing 5-star reviews on Glassdoor to balance out the negative reviews. Read the positive and negative ones and make decision yourself. It is the media propaganda game like all the internet is! My recommendation: Don't work too hard, don't work overtime, and be prepared for termination regardless of how good your performance is.

    Advice to ManagementAdvice

    Treat people with respect. Don't rely on media to pretend that you are a respectful & cultural company. You clearly doesn't care about employees or about the people in the Community. Don't see the Community and your employees as data points.

    Also, Stop lying.

    In another review a person wrote "Couchsurfing has (finally) completed planned lay-offs of low-performing staff" which is just trying to create a scapegoat for the management's poor performance and mistakes. For example, the latest website updates which took much longer than anticipated, and look & perform poorly.

    Doesn't Recommend
    Neutral Outlook

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