DISH
2.5 of 5 1,461 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

DISH Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.5 1,461 reviews

                             

49% Approve of the CEO

DISH Director, President and CEO Joseph Clayton

Joseph Clayton

(918 ratings)

36% of employees recommend this company to a friend
223 Employee Reviews Back to all reviews
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The Times, they are a'Changing

Front Line Agent/Field Support/TE41 (Current Employee)
Alvin, TX (US)

I have been working at DISH full-time for more than 5 years

ProsThis is my 2nd review: The 1st one was before the axe dropped on upper management. Things in the Alvin CSC were strained, oppressive, nerve racking, loud, micro-managed.

Since we've gotten all new managers, life here has gotten much better. New management has a lot better attitude towards their agents. Open doors, smiling faces, great personalities. Lots of creative incentives.

It was good to see Joe make an appearance. He has a great sense of humor, some really good ideas where this company is and should be heading.

I have no complaints about my schedule. We finally got our Saturdays back! Merlin is true to his word.

Consit's still a juggle to keep your numbers up to get a bonus payout. It's do-able, but you can't count on customers following simple tasks or even understand the survey and how to grade the call.

SALES: I understand bottom line, I really do, but come on now, Loyalty is bleeding us dry. And we, the Frontline, have to make up for the excessive credits applied to questionable accounts. (one customers bill was only $4.99 per month, 3*, she pays less then me, and I get the AEP FREE!!)

Hourly pay could/should be better. I understand starting pay, but someone, such as myself with years of experience and doing well, should not be given a few cents annual PA raise. With attaining the PAW award, most valued employee of the month, QA record holder, P4P 6 months (or more) in a row, back to back to back 5's in C-Sat, only to be given a slight increase....

Advice to Senior ManagementKeep up the Good Work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Steady job, good pay, long hours

Installer (Current Employee)
Denver, CO (US)

I have been working at DISH for more than 3 years

ProsAfter going through training, this job is pretty steady. Unless you really mess up, you'll slowly be promoted and get the occassional raises. The place most people mess up is on their metrics. Stick with rules, keep an eye on your metrics, and that's pretty much it. Besides picking up the van and dropping it off, the rest of you day will be driving or at a customer's doing installation / service work. Most techs don't mind spending the majority of their day alone. 4 day work week is great and so is the free TV.

ConsBe prepared for long days of physical labor. Most shifts are 12-13 hours and occasionally 14-15.
Sometimes customers can be difficult to deal with and occasionally you end up seeing some crazy things inside the subscriber's house! I can't believe people don't cleanup before having a service person come over!?

Advice to Senior ManagementLet techs take trucks home. It will save us a little time, but a lot of energy!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fun, forward-thinking company

Field Service Technician (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than a year

ProsDish is probably the best pay television provider in the US. That's not saying too much since the others are horrible, but I'm still glad to work for the company that has the most advanced technology and who's management makes a lot of effort to stay ahead of the competition. New products and company branding have been the focus since Joe Clayton became CEO. I love the team that I work with! Managers are sent to management training. Recently, focus has turned to core metrics. This is great because managers can know if they're meeting performance expectations. In addition to base pay, there's a lot of opportunity for bonuses based on performance. But take heed: getting these bonuses requires a lot of dedication and hard work.
Free programming is another plus that my family appreciates.

ConsNot a lot of room for advancement unless you want to go to corporate. That's not so bad, but I'm not sure how much value my experience installing will be. Medical insurance isn't very good.

Advice to Senior ManagementImprove medical benefits.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Strong company under forward thinking leadership

Leadership Development Specialist (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 3 years

ProsA cursory glance at the news and most people will see that Dish has turned itself around. The stock price is about 3 times what it was 2-3 years ago, and it's still trending up. Charlie Ergen is always strategizing and planning long-term. In fact, one of his "5 rules" is just that: "Think Long Term!" He started buying spectrum years ago and now the investors have realized its worth. Being part of a company like Dish is exciting, because in addition to maintaining current business, we're thinking about what's going to be important in 4-5 years. There's a real comraderie because a lot of employees feel ownership (and own stock).

ConsLike any Fortune 200 company, you'll have to play some politics to succeed in management at Dish. My recommendation is to find a director that likes you and who you can look up to, and then work with him/her as much as possible. People don't work at Dish because of the high salaries.

Advice to Senior ManagementDon't be afraid to bring in fresh blood. Most promotions recently to upper management have been long time employees. Bringing in new faces will stimulate the company and bring fresh perspectives. Nothing occurs to me right away.

– I'm optimistic about the outlook for this company

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spanish language support

Customer Service Representative (Current Employee)

I have been working at DISH full-time for more than a year

ProsDish pays reps who speak multiple languages more. This makes sense since it's a valuable skill in limited supply. Spanish speaking bilingual reps usually get $1 or $1.50 more per hour, and it's one of the reasons I'm glad to work here. The environment is friendly and our team has people from across the continent. There's a lot of training, but it's paid so I don't mind.
The day is fast paced and you are never left wondering what you should be doing.
Overtime is usually available.
Benefits.
Free TV.

ConsDealing with angry customers can be difficult, and that accounts for about 1 out of 10 calls. Constantly have to be looking at numbers/metrics to make sure I am performing at the level required by management. Poor options for health benefits.

Advice to Senior ManagementPeople with families who need health insurance look for other work. Please offer better plans.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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sales is roseland

Inside Sales Representative (Current Employee)

I have been working at DISH full-time for less than a year

ProsPay is good: a lot of sales reps are doing very well in Roseland!
Hour are flexible if you submit your requests in advance
Co-workers are generally kind even if they are sometimes a little competitive
401(k) match & health insurance
Continuing education options
Promotion aren't as relevant in sales since most of our compensation is commissions we set our salaries

ConsThe product is complex and hard to learn
Sometimes there's a disconnect between the call centers and what's happening in corporate
Not enough vacation time

Advice to Senior ManagementWork to develop communication between different offices. Just because we're at a call center doesn't mean that we shouldn't be kept in the loop! AFter all, we're the ones on the phone with the customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It's a lot better than before

Operations Manager (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than a year

ProsAbout 2.5 years ago, we started noticing some big changes in the company:
- Systems were upgraded for dispatch, work force management, ERP, CRM, etc. This makes a big difference in the day-to-day life of a tech since we use these systems for work orders, closing work orders, route planning, and inventory
- HR starts caring about employees. This means better benefits, more vacation time, and slightly higher pay.
- Metrics system: Now techs are evaluated and assessed through baseline metrics
- More marketing: the new CEO Clayton has invested a lot in marketing and this has improved the company outlook as well as company morale.
- better products: The Hopper has been a hit and it's actually made lives for techs easier since we install mostly the same equipment

Charlie is back focused on strategy, while Clayton is doing the ops. It seems like the company is doing well, and this has a real profound influence on day to day operations since we're proud of the brand.

Techs who are successful in my experience are those who are independently driven, have a high regard for work done well, and those who prefer to work long hours 4 days a week over 5 shorter days.

ConsDish is still a giant corporation. The shift towards metric-based assessments is good overall, but sometimes it's unfair to techs in unique geographies or serve different demographic subscriber bases.

Advice to Senior ManagementMake allocations for special geographies when assessing techs.

Yes, I would recommend this company to a friend

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Fast paced and exciting

Anonymous Employee (Current Employee)
Englewood, CO (US)

I have been working at DISH full-time for more than 3 years

ProsLots of opportunity for variety and challenge. Senior management has a ways to go in improving work environment and policies, but they are genuinely trying. Hard work is recognized and rewarded. This is a good company poised for growth in an ever-changing industry. Technology is top notch and makes it fun to be part of a company with a competitive edge.

ConsWorking environment at corporate HQ is cramped, especially for managers and supervisors. Cubes have been reconfigured to make them smaller and squeeze more people in. For professionals with experience at other big companies, the Dish environment is tough to accept.

Advice to Senior ManagementMove some departments to another building and make the work environment at HQ more friendly for all. Add some 2 to 4 person conference rooms so managers can do their jobs more appropriately, or build out some smaller offices so all managers have offices where they can close a door.

Yes, I would recommend this company to a friend

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What you make of it

Anonymous Employee (Current Employee)

I have been working at DISH

ProsGood upper management team that supports and allows for innovation and creativity

ConsPay is sub par, especially comparing responsibility and job requirements to other companies in the sand space

Advice to Senior ManagementKeep the people who are good for the company by offering competitive wages

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call center review

Inside Sales Representative (Current Employee)
Roseland, NJ (US)

I have been working at DISH full-time for more than 3 years

ProsPersonal income as an Inside Sales Representative is theoretically unlimited by the company, so some sales agents are doing very well financially. See cons for the negative side of this. Coworkers are friendly and fun. Health insurance, free TV, and 401(k) for full time employees. Don't come to this expecting a cushy job. Sales reps work hard and long hours, but schedules are flexible and you can almost always work extra hours.

The atmosphere at Roseland center is professional and sometimes a little strict. But if you learn how to navigate the system, some people excel and can quickly climb the corporate ladder. For me, I'm happy to stay on the phone doing sales. I might not get promoted, but I determine my own income.

ConsWhile income is technically unlimited, most people who start working in sales at a Dish call center do not make much. In fact, many quit after the first few months. Dish's hiring strategy appears to be, "Hire anyone since we only pay commissions. Employees who don't perform will weed themselves out." Of course this technique works, but it can't certainly be frustrating to see your coworkers drop off the team disillusioned and bitter after spending 2-3 months trying to make this work.

Advice to Senior ManagementMitigate the number of employees who enter sales and then leave because of false expectations. While it may not cost Dish financially to hire and bring these people on board temporarily, it does affect employees who can become easily disillusioned and discouraged..

Yes, I would recommend this company to a friend

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The Dish on DISH. Pride: We possess the integrity to set high goals and the commitment to achieve the results. We believe pride is a personal commitment, to do your best in everything you do.Our Core Values… Full Overview

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