Equifax Reviews

Updated 15 October 2014
Updated 15 October 2014
213 Reviews
2.9
213 Reviews
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Equifax Chairman and CEO Rick Smith
Rick Smith
137 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 21 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • limited scope of career progression, unattentive senior management (in 14 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

47 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Unstable Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than 5 years)

    Pros

    Brand recognition for consumer market.

    Cons

    Poor leadership. No direction with little to non-existent on boarding practices for new hires. Leadership lacks integrity and ethical practices.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Unfortunate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unemployment Insurance Consultant
    Former Employee - Unemployment Insurance Consultant

    I worked at Equifax full-time (more than 5 years)

    Pros

    Corporate office workers reap all the benefits. Those who work there have the firsthand opportunity of taking of advantage of the in-house activities and benefits not available to those working in satellite offices. Great starting vacation (PTO) offered, flex time available.

    Cons

    Poor management, disconnect between satellite offices and corporate office.

    Advice to ManagementAdvice

    Re-evaluate your assistant managers. The initial training given is not enough and should be built on after 6 months, 1 year, etc. The required continuous training is insufficient for those who are overworked with no time to set aside for this. Work with the consultants....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than an year)

    Pros

    I don't have a very long commute and the good cafeteria is good. People are nice but that is it!

    Cons

    Poor training
    Severely low pay
    Lack of career growth
    Health benefits too expensive

    Our department lacks proper training methods. The pay is extremely low along with the bonus. There is no visible career ladder to climb.

    Advice to ManagementAdvice

    Salaries need to match the market rate and there needs to be more attention to employees so they feel their desires to maintain long term employment can be met.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Know What You're Getting In To

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unemployment Insurance Consultant in Saint Louis, MO (US)
    Former Employee - Unemployment Insurance Consultant in Saint Louis, MO (US)

    I worked at Equifax full-time (less than an year)

    Pros

    Good work life balance and short hours

    Cons

    Manager forgot to approve hours several times, weather days were not allowed nor were sick days even if PTO was taken.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Equifax full-time (more than 5 years)

    Pros

    I have a job at the moment.

    Cons

    After years with this company they have managed to decrease pay, increase insurance and demote salary pay to hourly pay. We now have to punch a time clock that is micro-managed to the fullest extent. We are not able to move with out being spied upon from a dictating manager whom i am not sure how remains to keep the position. They say they are flexible with schedules and have gave you the tools to allow this however over the last year the flexibility has been removed little by little. It has been extremely frustrating to begin a career with this company to love and respect it and years later feel used and abused. This has turned into a typical corp. enviornement where you are just a number and the go green means make the employees hate it enough to leave so they can down size through attrition. I have come to believe they can careless if you are happy with this company. It is a political nightmare. FYI most are looking for new employement and will leave in a heartbeat if givin the right opportunity to run.

    Advice to ManagementAdvice

    I am not sure how or why you choose you leaders however I have found that some are less then qualified. You may want to start doing more inhouse survey's of your manager/directors and cleaning house once you view the survey's. Your decisions to go green and overhaul the salary to hourly structure has cause horibble issues with these employees. Talk about a slap in the face! That is an ultimate demotion. Maybe you should do the same for yourself and see how that works out for you! You should take a lesson on treat others as you would like to be treated you may be able to create a more friendly enviornment. The only reason i can see that you would treat your employees so awful would be to lower your cost through "attrition". If this was your goal i believe you are exceeding your goal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    There a little over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Windward, GA (US)
    Former Employee - Senior Director in Windward, GA (US)

    I worked at Equifax full-time (more than an year)

    Pros

    Stable Company, commute not to bad...employees are good

    Cons

    No traiing what so ever... low pay... and very demanding for the pay

    Advice to ManagementAdvice

    Train your folks and pay them so they don't leave

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Poor leadership decision making, and very poor with strategic thought leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Equifax full-time

    Pros

    Good benefits, and a very competitive salary

    Cons

    Commissions are paid 3 times a year, which is very disconcerting for sales professionals. No enterprise wide consistency with divisions working together. Product innovation is very weak, and Divisional leaders are very poor in managing success and empowering their employees.

    Advice to ManagementAdvice

    Make some changes in your divisional leadership, and do more internal satisfaction surveys with your people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    SME company thinking to be a Corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than an year)

    Pros

    The Brand and their position in the market. Money is ok but not great. In the middle of a cultural changes that may work.

    Cons

    Way to much projects and inititatives turned to be imposible to manage. Lack of focus and extremely bad relationship between family and work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great when started and then cut opportunity to earn more money. Slashed commission plans & other incentives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than 5 years)

    Pros

    Flexible schedule. President is a very smart guy who knows what talking about, but don't think he is aware of how sales team paid.

    Cons

    Removed large amount of commission opportunity in new pay plans. Meetings about Meetings

    Advice to ManagementAdvice

    Pay your sales people like standard sales people instead of stating new business will be added to your current book of business, doesn't give us any drive to sell when no extra money to really be earned. Stop having meetings about meetings.

    Neutral Outlook
  11. 2 people found this helpful  

    Forget people - Drive the dollars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Atlanta, GA (US)
    Former Employee - Account Manager in Atlanta, GA (US)

    I worked at Equifax full-time (more than 8 years)

    Pros

    Long time stable organization that is in the midst of a refocusing on new data driven solutions. Piles of data both regulated and unregulated for use in developing new services.

    Cons

    The focus on the bottom line has lead to the "job elimination" of legacy employees (15+ years of service) resulting in a drain on IP that cannot be replaced with younger less expensive associates. The focus on quarter to quarter bottom line has resulted in the changing, after the fact, of the incentive program refusing to pay top performers the $$ they earned under the program. The reasoning being "the program structure was paying out too much for the individual's account portfolio size." Bottom line - people worked their tails off to achieve exceptional results, regardless of their "portfolio size", to improve the EFX bottom line, only to be told that what they thought they earned was determined after the fact to be more than the architects of the plan felt was appropriate.

    Advice to ManagementAdvice

    If you create an incentive program, stick to it. Don't change the deal after you see that it will cost you more than you budgeted - after all the only person benefitting from the increased revenue with lower payouts are the senior executives whose performance incentives are tied to overall revenue growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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