Equifax Reviews

Updated 23 September 2014
Updated 23 September 2014
208 Reviews
2.9
208 Reviews
Rating Trends

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Equifax Chairman and CEO Rick Smith
Rick Smith
135 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 20 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • limited scope of career progression, unattentive senior management (in 14 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

46 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time for more than a year

    Pros

    I don't have a very long commute and the good cafeteria is good. People are nice but that is it!

    Cons

    Poor training
    Severely low pay
    Lack of career growth
    Health benefits too expensive

    Our department lacks proper training methods. The pay is extremely low along with the bonus. There is no visible career ladder to climb.

    Advice to ManagementAdvice

    Salaries need to match the market rate and there needs to be more attention to employees so they feel their desires to maintain long term employment can be met.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Unfortunate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unemployment Insurance Consultant
    Former Employee - Unemployment Insurance Consultant

    I worked at Equifax full-time for more than 5 years

    Pros

    Corporate office workers reap all the benefits. Those who work there have the firsthand opportunity of taking of advantage of the in-house activities and benefits not available to those working in satellite offices. Great starting vacation (PTO) offered, flex time available.

    Cons

    Poor management, disconnect between satellite offices and corporate office.

    Advice to ManagementAdvice

    Re-evaluate your assistant managers. The initial training given is not enough and should be built on after 6 months, 1 year, etc. The required continuous training is insufficient for those who are overworked with no time to set aside for this. Work with the consultants....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Know What You're Getting In To

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unemployment Insurance Consultant  in  Saint Louis, MO (US)
    Former Employee - Unemployment Insurance Consultant in Saint Louis, MO (US)

    I worked at Equifax full-time for less than a year

    Pros

    Good work life balance and short hours

    Cons

    Manager forgot to approve hours several times, weather days were not allowed nor were sick days even if PTO was taken.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Equifax full-time for more than 5 years

    Pros

    I have a job at the moment.

    Cons

    After years with this company they have managed to decrease pay, increase insurance and demote salary pay to hourly pay. We now have to punch a time clock that is micro-managed to the fullest extent. We are not able to move with out being spied upon from a dictating manager whom i am not sure how remains to keep the position. They say they are flexible with schedules and have gave you the tools to allow this however over the last year the flexibility has been removed little by little. It has been extremely frustrating to begin a career with this company to love and respect it and years later feel used and abused. This has turned into a typical corp. enviornement where you are just a number and the go green means make the employees hate it enough to leave so they can down size through attrition. I have come to believe they can careless if you are happy with this company. It is a political nightmare. FYI most are looking for new employement and will leave in a heartbeat if givin the right opportunity to run.

    Advice to ManagementAdvice

    I am not sure how or why you choose you leaders however I have found that some are less then qualified. You may want to start doing more inhouse survey's of your manager/directors and cleaning house once you view the survey's. Your decisions to go green and overhaul the salary to hourly structure has cause horibble issues with these employees. Talk about a slap in the face! That is an ultimate demotion. Maybe you should do the same for yourself and see how that works out for you! You should take a lesson on treat others as you would like to be treated you may be able to create a more friendly enviornment. The only reason i can see that you would treat your employees so awful would be to lower your cost through "attrition". If this was your goal i believe you are exceeding your goal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    There a little over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director  in  Windward, GA (US)
    Former Employee - Senior Director in Windward, GA (US)

    I worked at Equifax full-time for more than a year

    Pros

    Stable Company, commute not to bad...employees are good

    Cons

    No traiing what so ever... low pay... and very demanding for the pay

    Advice to ManagementAdvice

    Train your folks and pay them so they don't leave

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Poor leadership decision making, and very poor with strategic thought leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Equifax full-time

    Pros

    Good benefits, and a very competitive salary

    Cons

    Commissions are paid 3 times a year, which is very disconcerting for sales professionals. No enterprise wide consistency with divisions working together. Product innovation is very weak, and Divisional leaders are very poor in managing success and empowering their employees.

    Advice to ManagementAdvice

    Make some changes in your divisional leadership, and do more internal satisfaction surveys with your people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    SME company thinking to be a Corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time for more than a year

    Pros

    The Brand and their position in the market. Money is ok but not great. In the middle of a cultural changes that may work.

    Cons

    Way to much projects and inititatives turned to be imposible to manage. Lack of focus and extremely bad relationship between family and work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great when started and then cut opportunity to earn more money. Slashed commission plans & other incentives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time for more than 5 years

    Pros

    Flexible schedule. President is a very smart guy who knows what talking about, but don't think he is aware of how sales team paid.

    Cons

    Removed large amount of commission opportunity in new pay plans. Meetings about Meetings

    Advice to ManagementAdvice

    Pay your sales people like standard sales people instead of stating new business will be added to your current book of business, doesn't give us any drive to sell when no extra money to really be earned. Stop having meetings about meetings.

    Neutral Outlook
  10. 8 people found this helpful  

    Be ready to feel used and always afraid of losing your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Alpharetta, GA (US)
    Former Employee - Anonymous Employee in Alpharetta, GA (US)

    I worked at Equifax as a contractor for more than a year

    Pros

    The remodel has made the work space much more pleasant, bright and useful. If you happen upon one of the few "good" bosses, you can learn a lot, and have opportunities to prove your abilities and advance.

    Cons

    If you get stuck with a bad boss, you will spend every single day wondering when you'll be let go. You will never be listened to, you will be accused and used as a scapegoat to the boss' superiors. You will never have an opportunity to advance, no matter how hard you work, and worst of all, you won't be able to move to a different department because your boss' approval is necessary.

    This company no longer does direct hiring with rare exception. They use contractors like slaves (working just like an employee, but to a higher standard of performance, no benefits, no job security and considerably lower pay). Contractors are left out of important meetings, they are not recognized for individual or team achievements, they are left off of company-wide invitations to things as trivial as parking-lot cookouts and department contests and games On the rare occasion that lunch is catered for the *entire building,* contractors are not invited (and expressly told not to eat!!) even though these contractors may have worked with the company for a year or more, If there are leftovers, managers may tell the contractors to go forage for the scraps. This is not an exaggeration. This actually happened to me and several of my teammates in our department. (And let me further explain: we work beside and with employees, on the same work, all the time. We are indistinguishable from employees, except for the fact that we are paid from an agency.)

    Equifax subscribes to the LEAN business concept, which means that they are constantly piling more work on fewer and fewer employees and contractors, then laying off or firing the unnecessary workers, then occasionally calling them back after a few months of drowning in work overflow.

    In the last round of layoffs and firings in my old department, the least tenured employee laid off had been with Equifax for eight years. The rest had been with the company for at least 20 years and had moved to GA from NY when their jobs relocated years ago.

    The work environment is super high stress because you're being monitored ALL of the time. Not only is your work and computer use understandably scrutinized, but the walls have ears; meaning that if you want to have a conversation that is not monitored and/or recorded, you have to go to a certain corner of the employee cafe. You'll know it when your boss takes you there to talk about something that might help you, but which she can't be caught saying.

    This company has zero loyalty. They foster the very worst kind of corporate atmosphere. Truly, they are a machine where employees (even departmental directors) are unhappy and insecure in their jobs.

    Advice to ManagementAdvice

    I don't think it's even worth my time to offer advice to management, partly because they are often under the same pressures as the employees, but also because, even if they care, they are essentially powerless to make changes. All directives trickle down from the upper, upper management and when a director has any latitude, it is tempered by LEAN demands, which stifle all creativity, process improvements (beyond firing/laying off), innovations, and significant changes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Forget people - Drive the dollars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Atlanta, GA (US)
    Former Employee - Account Manager in Atlanta, GA (US)

    I worked at Equifax full-time for more than 8 years

    Pros

    Long time stable organization that is in the midst of a refocusing on new data driven solutions. Piles of data both regulated and unregulated for use in developing new services.

    Cons

    The focus on the bottom line has lead to the "job elimination" of legacy employees (15+ years of service) resulting in a drain on IP that cannot be replaced with younger less expensive associates. The focus on quarter to quarter bottom line has resulted in the changing, after the fact, of the incentive program refusing to pay top performers the $$ they earned under the program. The reasoning being "the program structure was paying out too much for the individual's account portfolio size." Bottom line - people worked their tails off to achieve exceptional results, regardless of their "portfolio size", to improve the EFX bottom line, only to be told that what they thought they earned was determined after the fact to be more than the architects of the plan felt was appropriate.

    Advice to ManagementAdvice

    If you create an incentive program, stick to it. Don't change the deal after you see that it will cost you more than you budgeted - after all the only person benefitting from the increased revenue with lower payouts are the senior executives whose performance incentives are tied to overall revenue growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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