Experian Reviews

Updated 20 August 2014
Updated 20 August 2014
256 Reviews

2.9
256 Reviews
Rating Trends

Recommend to a friend
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1.  

    Heading down the rabbit hole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 3 years

    Pros

    Not too bad pay and fringe benefits. Guaranteed flexibility for work-life balance. Hefty minions from 3rd world to deal with tedious chores.

    Cons

    It's all about numbers. Board says x% growth this year and this goes through to CEO, region, business and team. What it means is everything here is like "we get $y deal then we will spend $z to make it happen" not the other way around. Therefore All the middle-managers are focusing on shine their achievements sheet without investing any $ and things gets really preposterous way to make them happy, period.

    Advice to ManagementAdvice

    Scrap ridiculous performance for growth. It's understandable paperwork only if one manager manages 50+ people underneath him. If one have difficult to manage <10 team member without that paperwork, better get rid of him/her and hire local high-school baseball team couch instead.

    To new CEO: Probably better not starting new CEO world tour concert while squeezing out people for excessive travel costs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Costa Mesa, CA (US)
    Former Employee - Senior Project Manager in Costa Mesa, CA (US)

    I worked at Experian as a contractor for less than a year

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Downsized But Not For Lack Of Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant SSC  in  Benbrook, TX (US)
    Current Employee - Senior Business Consultant SSC in Benbrook, TX (US)

    I have been working at Experian full-time for more than 10 years

    Pros

    I work in the specialized sales channel working with Experian resellers. I am fortunate the I get to work remotely and have nice benefits. However, the company values don't seem to exist. When I was a sales manager at Chilton we all worked together to grow the business and their was a team approach to selling. In this group, everyone works independently and the only team that exists is on the sheet of paper in human resources. We need a strategic approach to growing the business with less criticism from the newbies to the group.

    Cons

    We continue to have a constant turnover in leadership in our group. Our new vice president talks too much about herself, does not keep information confidential. She recently suggested that I turn in my sales hat to work on compliance issues and product management products. The only reason she was promoted is because she spoke in a negative manner to multiple people in the organization about her peers. As a result, those people have been put out to pasture or have been forced to resign.

    Advice to ManagementAdvice

    Get a manager in our group that is interested in growing the business and sticking with business issues. We are so tired of hearing of her accomplishments in her life. The rest of us our hear to work and not focus on issues with the vice president of specialized sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    From the envy to sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 5 years

    Pros

    Most work together for the common good but since the largest disruption in recent memory, it has not been the same place.

    Cons

    Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian for more than 3 years

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Management Analyst  in  New York, NY (US)
    Current Employee - Data Management Analyst in New York, NY (US)

    I have been working at Experian full-time for more than a year

    Pros

    Remote work is possible, fair compensation, good people

    Cons

    Layoffs and work outsourced, not a good work life balance

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    A short term focused organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time for more than 3 years

    Pros

    - International culture and scale
    - Business Model (captive clients, comfortable revenue...)

    Cons

    - Pure finance approach (annual redundancy plan),
    - No employee focus (no recognition, no career plans, no consistant performance review),
    - No customer focus (only politics),
    - Too much politics.

    Examples of this:
    - Senior management spending time in internal politics and so ignoring both clients and employees.
    - Frequent redundancy plans (and mass hiring right before and right after).
    - High pressure and workload with lots of unpaid overtime several months before project closure (and success), no reward whatsoever in the end (just getting fired because project was delivered on time for annual redundancy plan...).
    - Individual layoff of experienced people as soon as they face a personal issue.

    Advice to ManagementAdvice

    Manage your client first, your employees second (ask a professional HR for help) and take care of internal politics if you have time. Not the other way around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Formerly great company has gone downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff
    Former Employee - IT Staff

    I worked at Experian full-time for more than 10 years

    Pros

    Location is close to home. Salaries are pretty good. Many long-time employees are wonderful co-workers with great knowledge and provide great service. Occasional telecommuting allowed by some managers, but not all.

    Cons

    Terrible management at all levels! Company goals are all very short-term. They only care about cost-cutting with no concern for quality or retaining knowledgeable, valuable employees. Example: in IT, approximately 80-90 percent of very experienced and knowledgeable staff were laid off and replaced with less experienced workers with lower salaries. Many jobs were shifted to other countries or states.

    Advice to ManagementAdvice

    Start thinking long-term. Listen to employees who know the business and their jobs when making decisions. Stop lying to employees. Improve the technology at what should be a high-tech company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Project Manager Analyst Expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager Manager  in  Allen, TX (US)
    Current Employee - Project Manager Manager in Allen, TX (US)

    I have been working at Experian full-time for more than 5 years

    Pros

    Nice facility, decent benefits,

    Cons

    Direction of company is ever changing. Bonus structure not balanced. British culture - often feel that American staff are inferior. Little growth opportunities. No training opportunities in certain areas. Company allows staff to grow stagnant.

    Advice to ManagementAdvice

    Nothing I say will help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Used to be a great company, but has fallen flat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    About the only pro is compensation

    Cons

    Experian has become a very negative environment where issues greatly overshadow accomplishments. The management of the company seems to turn a blind eye to the reality of poor decisions and negative reinforcement towards its workforce. Because of this the attrition rate has gone up considerably, moral is at an all time low, and productivity is clearly suffering.

    Advice to ManagementAdvice

    Time to pick up the pace and not make the employees pay for executive mistakes. You need to seriously consider taking a step back and figuring out how to keep those that are exceptional and get rid of those that are dead weight.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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