Experian Reviews

Updated 26 September 2014
Updated 26 September 2014
262 Reviews
2.9
262 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
7 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

78 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fair but boring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Experian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    Cons

    Management prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to ManagementAdvice

    Please don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Interesting sector of working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst  in  Sofia (Bulgaria)
    Current Employee - Technical Support Analyst in Sofia (Bulgaria)

    I have been working at Experian full-time for more than a year

    Pros

    Good salary for Bulgaria. You can earn more when you take an on call shift.

    Cons

    There is no knowledge sharing so you should learn everything by the hard way. So it's a big challange.

    Advice to ManagementAdvice

    They should start listen people what are they saying and appreciate them more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good employer

    Former Employee - Data Management Manager
    Former Employee - Data Management Manager

    I worked at Experian full-time

    Pros

    Great co-workers willing to share knowledge. This company treats employees like people. Organized charitable activities performed in local community.

    Cons

    Little room for professional growth. No work-life balance. Sometimes too focused on the here and now.

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  5.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Experian full-time for more than a year

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO
  6.  

    So much missed potential, a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager  in  London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)

    I have been working at Experian full-time for more than 3 years

    Pros

    - Reasonably good office in London
    - Work at FTSE100 company

    Cons

    - A lot of bureaucracy and red tape
    - A recent desire to be 'customer focussed' as a result of FCA regulation is not reflected in the core business model of their products
    - Controversial practices
    - Use of internal PR, many people are kept out of the loop
    - So many missed opportunities due to very slow decision making by management committees
    - Very bad meetings and emails culture - 90% of time spent in meetings, on calls and responding to largely pointless email

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Not flexible and to slow to adjust to changes in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Allen, TX (US)
    Current Employee - Senior Software Developer in Allen, TX (US)

    I have been working at Experian full-time for more than a year

    Pros

    in some departments there is better work/life balance in others not so much.

    Cons

    Do not count on the bonus if taking a new position. Management is asking newcomers for input however always turn it down. Company does not invest money in the new software and uses mostly freeware or old outdated versions that not compatible with new versions that is currently on the market.

    Advice to ManagementAdvice

    Invest in the new updated software, allocate budget for technical training, be more open to the suggestions that new hires bring with their experience from other companies - it will help you to keep the company on the decent level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  London, England (UK)
    Current Employee - Marketing in London, England (UK)

    I have been working at Experian full-time for more than a year

    Pros

    - This company is a great start for someone early on in their career.
    - As it is a FTSE 100 company you are working for the industry leader.
    - Good work/life balance.
    - Young teams if you want a young atmosphere, not many people 40+

    Cons

    - Not so great for senior managers over 35! Some senior managers are 26 for example. We have one 40+ year old in our greater team and she is extremely insecure because of how young everyone is.
    - You need to play the corporate game to get anywhere. Most senior managers are very defensive of their roles as there are talented people who are younger and up and coming.
    - Some managers don't let their team members shine

    Advice to ManagementAdvice

    - Don't let manager and senior managers take all of the credit for their team. From what most employees say, their manager doesn't do much compared to them.
    - Give every employee a voice and a chance to show their INDIVIDUAL achievements - not managers taking TEAM credit!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time for more than a year

    Pros

    Pay's well, depending on business unit good office culture, random perks and discounts.

    Cons

    You can get lost in the shuffle.

    Advice to ManagementAdvice

    Reduce waste, a lot of redundancy.

    No opinion of CEO
  10.  

    Great background and history - disappointing guidance into the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Experian full-time for more than a year

    Pros

    Strong historically built brand that clients trust and respect.
    Very good decisioning automation platform PowerCurve - clients feedback tells it is the best platform in the market so far.
    Good expertise in analytics and business consultancy in people bearing the knowledge.
    Much attention to training communication and sales skills.

    Cons

    Transformation into a centralized company kills client-centricity, people legacy engagement. Dogmatic approach prevail. Lack of pragmatism that allows competitors win more often.
    Brand has been suffering distrust and unreliability attitude for 1-2 year steadily.
    Bureaucracy (decision making) is heavy and does not improve.
    Senior leadership is poor, strategy and company's identity and business model not clear and there are no activities seen at senior level to identify those - no clarity what the company is and where it goes.
    Payments lower than the market.

    Advice to ManagementAdvice

    Would be great to concentrate on determining the company's business model and the strategy. Be pragmatic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great culture but too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Tester  in  Costa Mesa, CA (US)
    Current Employee - QA Tester in Costa Mesa, CA (US)

    I have been working at Experian as a contractor for more than a year

    Pros

    Good pay rate
    Good culture
    Good work/life balance

    Cons

    Too much politics
    Difficult to convert from contract to full time
    Employees are disposable

    Advice to ManagementAdvice

    Please back up your tenured and professional employees and keep them.

    Recommends
    Neutral Outlook
    No opinion of CEO

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