Experian

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Experian Reviews

Updated Jul 18, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 235 reviews

55% Approve of the CEO

(no image)

Brian Cassin

(132 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits(in 17 reviews)

  • Good benefits, decent time off, plenty of telework opportunities(in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates(in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems)(in 5 reviews)

69 Employee Reviews Back to all reviews
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in
    • Culture & Values
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    Fair but boring place to work

    Anonymous Employee (Current Employee)

    ProsExperian has established and matured market a.k.a cash cow. Means people don't get pushed too much about making profits -compare to the companies losing $- as well as has guaranteed work/life balance.

    Outsourcing happens in massive scale but candidates selection process seems fair enough. Tho it attracted a lot of negative feedback here in Glassdoor.

    Not much politics involved in review process, which is fairly rare in type of company. (Long running with cash cow but unable to expand anymore for decades.)

    ConsManagement prefer acquire companies rather than invest money for internal R&D etc just like any other company these days.

    However, since the cash for acquisition is coming from outsourcing and as a lot of former employees complaining about not highly regarding 'loyalty', it's probably not a good place for long term career.

    Advice to Senior ManagementPlease don't be so bureaucratic. I mean, 1-5 scale performance assessment is fine but the gaps between them? Well.. considering only <10% people get 5 stars, that doesn't really make any distinction for mega contributors and many people leave the company because of it.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Safe career option but could be so much better

    Corporate Development (Current Employee) London, England (UK)

    Pros- in the main people are friendly although not the smartest or hardest working
    - work life balance is typically OK but reflected in poor pay and benefits

    Cons- pay is poor and below market rate for most roles except sales and senior management
    - poor talent retention and nurturing at junior level
    - company burdened by process and approvals - many missed opportunities due to slow decision making by committee
    - the company is full of people who get paid well and do nothing because they are friends with the right people. Removing the deadwood would help with morale of many

    Advice to Senior Management- focus on developing talent within
    - pay to retain best junior staff (all the best are leaving within 2/3 years)
    - greater scrutiny of senior exec expenses (some are outrageous)
    - remove deadwood employees that are expensive and add zero value. Particularly in the central corporate function
    - your idea of bonus scheme is a joke, even for the global corporate teams

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Good, challenging work environment... but now going down

    Software Developer Senior (Current Employee) Santiago (Chile)

    ProsGood HR benefits, thirteenth salary, annual bonus (when company results are as good as expected), technical challenges at work are very common, diversity is respected, sometimes you can telecommute, mostly nice people.

    ConsManagement is not doing good about employee career development. Due to last year results were not as expected, there was no bonus this year. In addition, several positions were lost and workload is highly increased for the remaining employees. Morals are low right now.

    Advice to Senior ManagementTry to plan on a long term basis and not only for the current Fiscal Year or even for each Quarter! Also you have to start taking more seriously about your employees' development. How do you expect to reach your goals with reduced teams and low morals employees overwhelmed with heavy workload?

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Good pay, sad and demining employee care

    Accounts Payable Administrator (Former Employee) Santiago (Chile)

    ProsGood pay good work enviroment

    ConsHuman resources does not take employees claims seriously
    work harassment
    working overtime for free

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Call Center Agent

    Customer Service Representative (Current Employee)

    ProsBeggining salary is good for an agent, 40 sick hours are part of the benefits starting on first pay check.

    ConsConstant changes and a day to day basis. Management is cutting back on employee bonuses for monthly achievements. Call Center QA always find minimum details to fail you on the calls.

    Yes, I would recommend this company to a friend

     

    Experian is good company to work for with great people. Technology can be mixed.

    Anonymous Employee (Current Employee)

    ProsReputed Company, Great friendly commited people.

    ConsTechnologies as old as 1.1

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    • No Opinion of CEO

     

    OK company.

    Project Manager (Current Employee) Allen, TX (US)

    ProsGood working environment. Nice facility.

    ConsLimited opportunities for growth. Unreliable bonus structure.

    Yes, I would recommend this company to a friend

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    Not what it used to be. Ok, if do not have any other option

    IT Supervisor (Former Employee) Costa Mesa, CA (US)

    ProsFast pace, good for gaining experience. Training opportunities are there but it depends on which department or group you belong to.

    ConsToo much focus on bringing new revenue and almost no focus on retaining current customers. Quality of work suffers because of focus on speed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    A big company with an uncertain future.

    Manager (Current Employee) Costa Mesa, CA (US)

    ProsQuality people and culture. Decent salaries plus competitive performance bonuses. Acceptable work / life balance. Strong benefits package. The company does a high level of community outreach and philanthropic work.

    ConsRecent changes and management and market conditions have affected stability. Company suffers from process paralysis. Annual bonuses were not given this year which has affected morale. I have little confidence in the leadership abilities of several mid-level VPs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Overall good, but in the end, laid off

    Senior Client Services Specialist (Current Employee) Schaumburg, IL (US)

    ProsGreat support & teamwork from fellow co-workers. Great products available for clients.

    ConsMismanaged. Head of division was never around for very long so different management styles. Constantly changing culture of a lot of management, then trim the management, then back to adding a management. Yearly layoffs.

    No, I would not recommend this company to a friend

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