Experian Reviews

Updated 10 September 2014
Updated 10 September 2014
260 Reviews
2.9
260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
6 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

56 Employee Reviews Back to all reviews

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  1.  

    Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor  in  Allen, TX (US)
    Current Employee - Call Center Supervisor in Allen, TX (US)

    I have been working at Experian full-time for more than 3 years

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to ManagementAdvice

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Yay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Benefits are very very good

    Cons

    Don t know .. nothing different from any where else I suppose

  3. 1 person found this helpful  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA (US)
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)

    I worked at Experian full-time for more than 10 years

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO
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  5.  

    Interesting company that is moving from being a collection of small operations to a more connected global organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial
    Current Employee - Commercial

    I have been working at Experian full-time for more than 8 years

    Pros

    Wide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    Cons

    Experian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to ManagementAdvice

    Keep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Experian Marketing Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Great place to start your career, amazing people, young environment and investment in employees.

    Cons

    Very red tape-y, things more very slowly, dated technology

  7.  

    Web Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Many good benefits and perks. They have recreation room and training classes.

    Cons

    They have several tight deadlines and got us overloaded.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Exceptional process, updated regularly and understood the next steps all the way through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner/Manager  in  London, England (UK)
    Current Employee - Human Resources Business Partner/Manager in London, England (UK)

    I have been working at Experian full-time for less than a year

    Pros

    Excellent package, great extra's, that's the least of my pro's, the atmosphere and general supportive culture is outstanding. Great place to work. The interview and the process that followed was excellent.

    Cons

    The overall recruitment process was excellent, however a little slow, the upside is that I was kept informed all the way through.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Global Technology Services: Good people, skills, opportunities and re-numeration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than a year

    Pros

    People - feels like you're working with like minded adults!
    Pay - if you work hard then there is ample opportunity for extra income and advancement
    Travel - plenty of opportunity to travel if in the right role
    Trust - My experience is that employees are given a high level of autonomy

    Cons

    American Centric - sometimes it feels as if the U.S. comes first
    Letting good staff go - too many talented people in lower positions have been let go in cost cutting exercises

    Advice to ManagementAdvice

    Do what most management should do, be more: accountable; approachable; reflexive; employee focused; adaptable. Team building should feature more, as should subsidisation for staff events (nights out etc).

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Intern  in  Costa Mesa, CA (US)
    Former Employee - Finance Intern in Costa Mesa, CA (US)

    I worked at Experian as an intern for less than a year

    Pros

    If you take the initiative, there are always opportunities for recognition. You can take on high profile projects and work with members outside your functional group. The team environment is friendly and nurturing, and management is open and receptive.

    Cons

    There are few opportunities for career growth within the company. Although they do hire internally, you're more likely to expand within your given role rather than move up.

    Advice to ManagementAdvice

    It would have been interesting to have more cross-functional team experiences to increase employee ownership of company (versus functional) goals and objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Collaborative work environment on exciting projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    Interesting projects coming in with more of a consulting angle. Collaborative work environment is great when you are starting out.

    Cons

    Expect potentially long hours in kind of an unexpected manner. Project deadlines dictate whether or not you can maintain a flexible schedule.

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