Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated 15 December 2014
Updated 15 December 2014
289 Reviews
2.9
289 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
19 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Developing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Security Engineer in San Jose, San Jose (Costa Rica)
    Current Employee - Senior Systems Security Engineer in San Jose, San Jose (Costa Rica)

    I have been working at Experian (more than 5 years)

    Pros

    Exposure to large projects and larg organization standards

    Cons

    Low visibility, fewer growing opportunities

    Advice to ManagementAdvice

    listen

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good place to start your career if you wish to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Junior QA Engineer in Kuala Lumpur (Malaysia)
    Current Employee - Junior QA Engineer in Kuala Lumpur (Malaysia)

    I have been working at Experian full-time (more than an year)

    Pros

    Easy and relax working environment

    Cons

    Unorganized management, hard to progress in career

    Recommends
    Neutral Outlook
  3.  

    evolving corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cypress, CA (US)
    Former Employee - Anonymous Employee in Cypress, CA (US)

    I worked at Experian full-time (more than 5 years)

    Pros

    This is a great company to work with opportunities for growth. Benefits were excellent and the vision of the company transcended across the entire organization

    Cons

    Corporate mission and values were handled with mixed commitment. On the one hand, innovation and excellence were encouraged; but on the other hand, all decisions were driven top down and entrepreneurial spirit was stifled. As a result the field operations became almost robotic.

    Advice to ManagementAdvice

    Be true to your statements so that everyone could feel the sincerity in your actions. Often the message that was delivered were mere words with no authenticity. Honor your high performers with opportunities to grow rather than an exit strategy.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Great place to grow and challenge yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mesa (Costa Rica)
    Former Employee - Anonymous Employee in Mesa (Costa Rica)

    I worked at Experian full-time (more than 5 years)

    Pros

    fast pace, great technology, great opportunities, passion to win

    Cons

    product strategy lacking, communication challenges due to frequent changes in direction

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good place to work at..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Costa Mesa, CA (US)
    Former Employee - Senior Software Developer in Costa Mesa, CA (US)

    I worked at Experian as a contractor (more than an year)

    Pros

    Very friendly team mates.. Always open for suggestions.. Many new things to work.. Minds with innovative methods always at work.. You can get a real time experience of how credit services work..

    Cons

    Less room for career growth ... However learning experience is good.. Cross team trainings are very rare to be seen.. Might get good opportunities with technological aspect but only with self effort..

    Advice to ManagementAdvice

    Would be great to implement sessions to educate employees about outside of their work team..

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    A results oriented organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (more than 3 years)

    Pros

    The benefits are good, health care, share save and pensions. It is a company that appreciates and rewards results. As with all corporates it is undergoing constant change and improvement.

    Cons

    A bit of an email and meetings for meetings sake culture.

    Advice to ManagementAdvice

    Dont be petty concentrate on the things that really matter

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Allen, TX (US)
    Current Employee - Call Center Supervisor in Allen, TX (US)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to ManagementAdvice

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Yay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Benefits are very very good

    Cons

    Don t know .. nothing different from any where else I suppose

  10. 5 people found this helpful  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)

    I worked at Experian full-time (more than 10 years)

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO
  11.  

    Interesting company that is moving from being a collection of small operations to a more connected global organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial
    Current Employee - Commercial

    I have been working at Experian full-time (more than 8 years)

    Pros

    Wide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    Cons

    Experian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to ManagementAdvice

    Keep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.

    Recommends
    Positive Outlook
    Approves of CEO

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