Express

  www.express.com
  www.express.com

Express Reviews

Updated 20 November 2014
Updated 20 November 2014
704 Reviews
3.1
704 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express President & CEO Michael A. Weiss
Michael A. Weiss
290 Ratings

Review Highlights

Pros
  • Great discount, fun fast paced environment, diverse group, great rewards for top performers (in 55 reviews)

  • Semi-decent discount on product when there is an additional employee discount (in 49 reviews)


Cons
  • I don't like minimum wage and sometimes it can get really hectic with customers (in 79 reviews)

  • Work Life Balance: Don't expect to take lunch and dont expect to be home in time for dinner (in 28 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Love this company, and am most definitely in LOVE with my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate- Stylist in Bloomington, MN (US)
    Current Employee - Sales Associate- Stylist in Bloomington, MN (US)

    I have been working at Express part-time (more than an year)

    Pros

    Express does a great job of taking time to train in associates. They schedule time to teach the new associates about the brand as well as time to go over the ins and outs all of the top selling merchandise in the store so they will be knowledgeable about the product they are going to be selling. At express, they really do make sure the new associates are confident before ever hitting the sales floor and starting to work with customers. Probably one of the biggest pros for me working at express has to be the work environment. My work environment at express is so positive and fun and energetic that unlike at any other of my past jobs I can honestly say I look forward to going into work and I love being at work. I have made sooo many friends working at express and whats better than working all week with people you love! Express is not the type of company where people are stepping on each others feet to get ahead. At Express, people are friendly and supportive. We work together to be successful and we know that the only way we are going to be successful is by working as a team. And of course there is the associate discount. You get 30% off and that is on top of sales as well, so if something is already 40% off you'd get 40% off and than additional 30% off which is definitely a plus. We also have double discount weekends where we receive a greater discount on our purchases. Another huge pro for me working for Express is the ability to grow and move up in the company. They allow and encourage you to try new things whether it be a floor set or styling customers in the fitting rooms. Within a year I promoted to working as an associate for small location to being moved to a top 100 store as a stylist! Along with the promotion if you are working hard and doing good things for the company and for the store it can lead to raises. I believe over my time at Express (about a year and a half) I've received 3 raises. The management team at express continued to invest into me while working at the top 100 store and I became part of their A.I.M program (Associates interested in management), where you meet once or twice a month and learn about how to become a stronger leader in the workplace and such. I have yet to feel bored or "stuck" at work. There is always room to grow and improve and I just love the support the management provided when it comes to growing and moving up in the company. I really could not say enough good things about this company.

    Cons

    It's retail. Like any other retail job you will be working some late nights especially when it comes to the holiday season. At my store we close at 9:30. It's only the start of november and I'm already having some closes where I'm staying there till midnight. Also, you will be working many holidays and weekends due to the fact that those are huge high traffic times for the stores. Another thing I've come across working at express that you are bound to come across working any type of retail is the angry and rude customers. You really need to be strong in customer service to work at express and be able to "keep your cool" while working with difficult customers which I admit can sometimes be very tricky. The starting pay at Express isn't exactly ideal, being pretty close to minimum wage, but as I was saying before there are raises for those who are working hard and doing good things within the store. Even after the raises, I believe I am a little underpaid or I should say I believe I could be making more elsewhere. However, I have chosen to stay with Express and not look elsewhere do to the fact that I do truly LOVE my job and love the people I work with and I feel very blessed and lucky to be able to say that. And to me personally I rather have a job I love going to everyday and make a little less, than make a little more and be stuck working at a job I don't enjoy or working for a company I am not as passionate about.

    Advice to ManagementAdvice

    One piece of advice to management would be to schedule time to sit down with associates and discuss their performance and growth. At express I know we do the associate performance reviews and what not but the results of those are usually a 2 minute discussion at the end of your shift and that's that. I believe during my year and a half at express, I've only had a review done on me probably 3 maybe 4 times and thats total for both stores I was working at. I would really like to be able to see where I am at, what management feels I could improve on and be given some direction on what I need to be striving for in order to be moved up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Atlanta, GA (US)
    Former Employee - Sales Associate in Atlanta, GA (US)

    I worked at Express part-time (less than an year)

    Pros

    The other employees and managers were fun to work with. The clothes are amazing. Customers were nice.

    Cons

    The pay starts out as min wage. And hours are part time

    Advice to ManagementAdvice

    Management was the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    It has made me become more open to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Baton Rouge, LA (US)
    Current Employee - Sales Associate in Baton Rouge, LA (US)

    I have been working at Express part-time (less than an year)

    Pros

    Never boring, laugh all the time, get to know different people.

    Cons

    Don't give me as much hours and treat me differently, because i'm the youngest one there.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    One of the best places to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Lead in Chicago Ridge, IL (US)
    Current Employee - Part Time Sales Lead in Chicago Ridge, IL (US)

    I have been working at Express part-time (more than 3 years)

    Pros

    There are so many. I love the people I work/worked. They have become a part of my life and they have taught me a lot. The fast pace work environment keeps me on my toes. There are even some customers I love. The regular shoppers that make work easier and peaceful are the best. Helping them find new items and making outfits can be fun. Plus the discount doesn't hurt.

    Cons

    As retail is known for you have a large amount of cons. The rude customers are going to be at the top of the list. It's always going to happen but you have to keep calm and carry on. Literally. Another con can be the hour flux. One week you may have some hours another week a ton. As long as you work hard to keep your store positive the hours will come. Promotions do take some time. Unfortunate you have to put yourself out there and make sure the higher managers approve of your loyalty then rather your work ethics. Raises should be more then twenty five cents per year. Also starting off at minimum wage.

    Advice to ManagementAdvice

    When making promises of moving up make sure you follow through.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Pretty Awesome Part Time Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Current Employee - Sales Associate in Calgary, AB (Canada)

    I have been working at Express part-time (less than an year)

    Pros

    Decent base pay, people are nice, clothing is cool, hours are low-stress and flexible for a student like me

    Cons

    More hours would be nice

    Recommends
    No opinion of CEO
  7.  

    good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express

    Pros

    friendly, good managers, good customer service

    Cons

    low hours, too many employees, demanding sometimes

    Advice to ManagementAdvice

    more hours, better training

  8.  

    Opportunity for growth

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express

    Pros

    The fashion is great. Fun and competitive atmosphere.

    Cons

    Company can be very demanding

    Advice to ManagementAdvice

    N/A

  9.  

    Great and Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Austin, TX (US)
    Current Employee - Sales Associate in Austin, TX (US)

    I have been working at Express part-time (less than an year)

    Pros

    In some other stores it might be different but my managers and sales leaders are absolutely great! It is a fast paced and competitive company that usually promotes from within. Associates start out at minimum wage and then work their way up. It would be a great place for someone to start out a career in retail. The work atmosphere is very fun and you get really good at talking with customers. If you are seriously considering a job here, when you get hired, study the informational booklets very thoroughly.

    Cons

    In some of the larger stores, they have to do overnight floorsets which last the entire night (paid of course.)

    Advice to ManagementAdvice

    When training employees, show them everything they need to know from the time they clock on, to their sales floor duties, to the time they clock off. Offer more associate learning opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I worked as a sale associate seasonally/part time for about two years

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express

    Pros

    The associates and managers become very close, you are working with them all the time and you become a team. I feel at home every time I go back to my store. They definitely treat you like family.

    Cons

    Retail job, on your feet a lot and have to deal with sometimes unfriendly people

  11.  

    Great Opportunity, Great Compensation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Sales Manager in Saint Louis, MO (US)
    Former Employee - Brand Sales Manager in Saint Louis, MO (US)

    I worked at Express full-time (more than 3 years)

    Pros

    Great training, leadership, and potential for growth! They treat their managers like family! Great base plus lots of incentives for bonuses, raises, etc. You work in a team environment and everyone has a common goal. Upper management want you to succeed and provide the tools to do so. There are always amazing discounts to the store and it's partner stores. This is a fashion forward company that you will be proud to be a part of!

    Cons

    Must be results driven and willing to work long hours. Retail can take a toll on someone but if you are committed, you will make good $$.

    Recommends
    Approves of CEO

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