Hampton Inn Reviews

Updated 18 October 2014
Updated 18 October 2014
184 Reviews
3.7
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
68 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 7 reviews)

  • Bad hours, low pay and no holidays off (in 6 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in San Antonio, TX (US)
    Former Employee - Front Desk Agent in San Antonio, TX (US)

    I worked at Hampton Inn full-time (more than 3 years)

    Pros

    discounted rooms when traveling is a great plus

    Cons

    the pay wasn't exactly the best

    Advice to ManagementAdvice

    work towards getting raises for ur long term employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Overall good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Memphis, TN (US)
    Former Employee - General Manager in Memphis, TN (US)

    I worked at Hampton Inn full-time (more than 3 years)

    Pros

    Large umbrella company backing standards and practices.

    Cons

    Almost All are franchised

    Advice to ManagementAdvice

    allow for training hours in budget

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    i love the placed,hate my boss he did not know how to talk to us.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head House, Housekeeper, Bf Attendet in Dayton, OH (US)
    Former Employee - Head House, Housekeeper, Bf Attendet in Dayton, OH (US)

    I worked at Hampton Inn full-time (less than an year)

    Pros

    good people stay at this hotel and they tell you good job....

    Cons

    i did 3 jobs got paid for none......work hard did everything that was ASKED....GOT PAID 33HOURS SHORT....and still have not got paid.

    Advice to ManagementAdvice

    pay your workers and if you are the boss talk to me the way i talk to you...respect......

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Night Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Poughkeepsie, NY (US)
    Current Employee - Night Auditor in Poughkeepsie, NY (US)

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    Meeting new people, especially the guests.

    Cons

    No advance opportunities or promotions.

    No opinion of CEO
  6.  

    Breakfast host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    -Gets non-morning people and magically turns them into am people.

    -when in summer time time flys
    -super easy food prep
    -get to meet new people
    -super cool coworkers..mostly

    Cons

    -Have at least two people clean up if you want speedy and thorough cleanup process
    -Management needs work
    - worked in a facility with fireplace .. Summertime doesn't need heat .... Please keep it off !!!!

    Advice to ManagementAdvice

    Have two people working cleanup after on the house breakfast ! Especially if you want a pristine job done ! It helps productivity and also revenue!!!

  7.  

    Great place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Palestine, TX (US)
    Former Employee - Front Desk Agent in Palestine, TX (US)

    I worked at Hampton Inn full-time (more than an year)

    Pros

    The shifts, the different people you get to meet everyday.

    Cons

    Management did not do enough to keep employees, always short on staff, the communication between supervisor and management was very weak.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Easy job but not flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Las Vegas, NV (US)
    Former Employee - Front Desk Agent in Las Vegas, NV (US)

    I worked at Hampton Inn full-time

    Pros

    Easy job with lots of down time if you work graveyard.

    Cons

    The schedule are not very flexible, most people are on set schedules which is fine if that's what you are looking for but don't expect much approved time off without getting some criticism since no one wants to work beyond their set schedule.

    Advice to ManagementAdvice

    Make staff more aware that they need to somewhat be flexible with their coworkers.

    Recommends
    No opinion of CEO
  9.  

    ok, could be a lot better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn part-time

    Pros

    Good work environment, good trainers, lots of overtime.

    Cons

    Do not take suggestions, very low pay for all the work that needs to be done. Very high turnover. No advancement for career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Front Desk College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in New Orleans, LA (US)
    Current Employee - Front Desk Agent in New Orleans, LA (US)

    I have been working at Hampton Inn full-time (more than an year)

    Pros

    a lot of downtime, flexible work schedules depending on management, loved meeting new people everyday and seeing all of the regulars who appreciate what we do, management empowered us to make decisions and usually promoted autonomy, all of my coworkers were very friendly and easy to get along with. Hamptonality very present within my hotel. Able to hone in on multiple career based skills, customer service, multitasking, communication, organization, managerial skills, and many more

    Cons

    pay not consistent, no raises even after years of employment, medical insurance offered but cost is to high to afford it on hourly wages, standing in one spot for 8 hours with little to no breaks, angry guests are very unreasonable. If you can not handle someone who is yelling at you, do not work for a hotel. PERIOD.

    Advice to ManagementAdvice

    If you are going to offer full time benefits such as medical insurance, paid time off, sick days.. make it easy for your employees to take advantage of them. Otherwise, they are a useless gesture. I could not afford any of the medical plans offered because I was not paid enough hourly. I also could not take advantage of my sick days due to the "two days off" policy. Worked for the company for two years, was sick once or twice. Could not take a sick day due to policy.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Hardwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Housekeeper in Syracuse, NY (US)
    Former Employee - Executive Housekeeper in Syracuse, NY (US)

    I worked at Hampton Inn full-time (more than an year)

    Pros

    Flexible management, opportunities for advancement, competitive pay and benefits. I enjoyed working there, it was defiantly a family environment.

    Cons

    Old building and facility, hard to keep employees.

    Recommends
    No opinion of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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