JetBlue
3.5 of 5 254 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Mar 05, 2014
All Employees Current Employees Only

3.5 254 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(204 ratings)

71% of employees recommend this company to a friend
23 Employee Reviews Back to all reviews
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1 person found this helpful  

Horrible abusive management

Customer Service Agent (Former Employee)
Houston, TX (US)

I worked at JetBlue full-time for more than 3 years

ProsFirst few years was a great place with pleasant work environment and great travel benefits, but after change of management and practices, not much to like about the company or working conditions anymore.

ConsNew management draconian, abusive, conniving and downright mean-spirited; just always looking for any reason to knock you, belittle you and/or hand out disciplinary action; could really blow any little thing out of proportion. Supervisors would often have you in situations where you would be 'damned if you do, damned if you don't, or you can only take choice A or B in a bad situation, and you will get yelled at/disciplined no matter which one you choose; would even at times ask you to do something and then scream at you for doing exactly what you were asked! (Of course if I didn't, I'm sure they would have been quick to charge me with insubordination!) Held to unrealistically short times to turn aircraft at gate, often without tools needed to do job properly; some staff led to compromise safety for fear of being disciplined/written up if they didn't make the turn time. Airline had horrible contingency planning, sometimes irrationally cancelling our flights when weather conditions not that bad to warrant it, and would leave some customers stranded for up to 5 or 6 days, and without the option to rebook to another airline (Rule 240 like other airlines can). Also, new reservation system full of bugs, IT very slow to fix, would constantly change procedures (for rebooking, ticket changes, etc.) without telling us, and of course, we get blamed for it.

Advice to Senior ManagementSince you brag about integrity being one of the company's values and hold us to it, maybe you should hold yourself to it in the way you treat your staff; have realistic expectations, understand we are often left in bad situations we can only do so much about, and for those supervisors who abuse their authority and treat staff badly, its time they got a taste of their own medicine.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The most horrible company Ive ever worked for

Anonymous Employee (Former Employee)
Chicago, IL (US)

I worked at JetBlue part-time for less than a year

ProsWeekly Pay... and that's it.

ConsTerrible management and supervision, terrible training. Terrible hours. They want you to be on top of everything but they aren't on top of everything themselves.

Advice to Senior ManagementHow about about take some responsibility for your mistakes, don't overwork your employees, don't break rules when its convenient for you. Oh and make sure you train new employees on what they will actually be doing. Worst management ever.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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They fly by luck

In Flight (Current Employee)
New York, NY (US)

I have been working at JetBlue part-time for more than 3 years

ProsJob
Free flights
No overbooking
Allow you to be part time if you want it.

ConsGive pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
Benefits are expensive
Cheap uniforms
VERY unorganized during weather or maintenance delays (IROP'S)
Very poor middle management.
Very poor pay yet expected to live in BOSTON OR NY etc.
Long wait times trying to reach crew scheduling.
NO UNIONS
Filthy aircrafts, Tv's that are often broken.
CEO never attends base meetings or I haven't seen him at one in 2 years.
Offer speak up surveys but never change anything for positive.
Building a hotel in MCO instead of fixing our airline.

Advice to Senior ManagementListen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Be careful with what you wish for.

General Manager (Former Employee)

I worked at JetBlue full-time for more than 8 years

ProsGreat co-workers, lots of technology. It was a great place to work when I started. A lot of Fun, Integrity, Passion and amazing people to work with. It was the last airline that I wanted to work for.

ConsA lot of back staving. You have to CYA most of the time because the arrows come from EVERY direction. Everything is about the money and not about the caring for the employees. There is a lot of favoritism. There is no support for the station management team. A lot of false promises. If they like you they keep you. If you work hard and they don't like you or like some else more than you, then you are lured into being dismissed.

Advice to Senior ManagementBack up your people that work hard to keep the airline running. People feel betrayed by false expectations of things that have been promised but not executed. The very top sends mixed messages to the middle and the bottom. There is no consistency and overall no trust. Why is it that your recruiting team doesn't tell people during orientation that "this is the last airline you will work for" anymore like when I started. ELT looks like a derailed train wreck when it comes to decision making, specially during IROPS. Wow! What a disappointment.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Was Great, not so much any more

Pilot (Current Employee)
New York, NY (US)

I have been working at JetBlue full-time for more than 10 years

ProsGreat people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

ConsThe leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

Advice to Senior ManagementTell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Always looking over your back, too much gossip

Anonymous Employee (Current Employee)

I have been working at JetBlue

ProsFinding another job they really don't care about you, lots of people are upset about David

ConsThey just fired about 9 guys, one of witch has cancer, and only have months to live,
He is at Tampa General hospital
Say a pray for David he is going to need it, how do you fire someone that have cancer
They claim to care about people, well, if they can fire him, they really don't care about the customers, just fake smiles.

Advice to Senior ManagementNone

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rapidly deteriorating.

Pilot (Current Employee)
New York, NY (US)

I have been working at JetBlue full-time for more than 10 years

Prosemployees are fabulous in spite of working conditions

ConsManagement gets more hostile everyday

Advice to Senior Managementplease explain how Alaska who you say is in the sweet spot with us, can quadruple our profit with less planes and 15% higher costs. Tell us how you agreed to a pay review process and then broke your word. Tell us how you plan to attract any pilot with 15% under industry average wages, the worst health care in the industry and below average retirement.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Yuck!

Anonymous Employee (Former Employee)
Long Island City, NY (US)

I worked at JetBlue for more than 3 years

ProsDO NOT TRUST THE POSITIVE REVIEWS HERE! They are written by HR! If you desire to work in a place filled with dirty hipsters whose major life decision is going from a full on beard to mutton chops, party boys and party girls whose only redeeming quality is not driving after a binge drinking session that seems to happen nightly, people who feel the need to mention their "lifestyle preferences" (if you know what I mean) every time you talk to them, managers who are abusive and will lie to your face, then this is the place for you. If you seek a respectable professional environment that actually values some kind of sense of sanity and morality, please look elsewhere.

ConsAnything and everything. This place is a complete and utter disaster. It's sad to see a once wonderful company get into such disarray.

Advice to Senior ManagementExpunge the cancers that are killing this company. When founder David Neeleman was ousted, the company lost it's way. David was a humble and moral man who believed in doing right by the customer and the employee. The company has certainly lost its way.

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Every year it gets worst to work in a jetblue environment.

Flight Attendant (Former Employee)
Orlando, FL (US)

I worked at JetBlue full-time for more than 10 years

ProsYou can fly for free.

ConsEver since the first CEO and founder got released for doing the right thing, the work place has gotten hostel, no values and loyalty towards its employees. The longer you last in the company the more of a liability you become to the company, and the company tries to find any reasons to dismiss your employment. In other words you have to work in eggshells and can't be human at all. Every time you get on a plane your risking your life with radiation,terrorist acts, decease and so on,but they don't want to take care of you with a great health insurance.

Advice to Senior ManagementGo back to the roots that Jetblue was build on,taking care of your employees, if they start doing that again the employees will take care of the company. Change supervisors and management that are there now and hire again our founding father the CEO who started the company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Politics

Anonymous Employee (Former Employee)

I worked at JetBlue full-time for more than 3 years

ProsNew office but no leadership to guide you to be successful. you will be setup for failure!

ConsCompany values not being followed by leaderships specially in IT!

Advice to Senior ManagementTell the truth!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings - including employee satisfaction and approval ratings for JetBlue CEO Dave Barger. All 23 reviews are posted anonymously by JetBlue employees.