LanguageLine Solutions
2.3 of 5 88 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Apr 09, 2014
All Employees Current Employees Only

2.3 87 reviews

                             

24% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(21 ratings)

32% of employees recommend this company to a friend
32 Employee Reviews Back to all reviews
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4 people found this helpful  

I loved my work, helping people communicate

OTP Interpreter - Contract, PT, FT, Freelance (Former Employee)
San Diego, CA (US)

I worked at LanguageLine Solutions as a contractor for more than 10 years

ProsI loved my word helping people communicate. You had to study a lot of terminology in different fields, be patient with people, understanding, and compassionate, as well as being technically prepared, detached, and professional.

ConsCons – I loved my work, as I said, but the long and short term benefits, guaranty of employment, pay, appreciation, did not match my efforts and loyalty.

Advice to Senior ManagementIt’s unfortunate that management was so busy looking to make money. The service was extraordinary, but the success was built on people like me who gave competently without much regard for us, front liners. I’d ask management to think about how it’s treated us…the ones who gave to this service from the start, when the business wasn’t known, when we were on-call 24/7…Thanks in advance.

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3 people found this helpful  

I receive an job offer but I did not take it!

Telephone Interpreter (Former Employee)
Los Angeles, CA (US)

I worked at LanguageLine Solutions part-time for less than a year

ProsThey have a good trainning program for interpreters!

ConsI would not reccomend a experience interpreter to work for this company, the salary is very low! It is a shame!

Advice to Senior ManagementMore respect for interpreters!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

At the begining it was good, then it became hell on heart sometime literally.

All Call Interpreter (Former Employee)
Santo Domingo (Dominican Republic)

I worked at LanguageLine Solutions full-time for more than 3 years

ProsOther than the salary for Domincan Republic Standards, there are no pros and taking into consideration the fact that the charge the clients by the minute and pay you by the hour, the pay for the job you are doing is abysmal.
I will say they do have an excellent health insurance program at least when I was there, much better than what US work at home interpreters get and that is only because it is law.

ConsI started working in LLS call center in DR in 2005 right out of college and at the beginning it was a great place to work, pay was good and the workload and enviorment was very good. I got training for 2 weeks before starting to work and I had to take a pass a test before I could take actual calls, the quality of the interpreters was very good, I actually went from CSI (customer service Interpreter) to CSI + to ALLCALL interpreter in less than six month. Then the hiring ethics change, it became all about quantity instead of quality and as many others had said the call volume is ridiculous, current calls get knock by incoming calls, you don't have enough time to take a breather or even get a glass of water in. It is very demanding very mentally exhausting job. The few Supervisors or Inchargers as they are call. that actually care about the Interpreters are fired.

You get no sick pay leave, no sick days, it is easier to win the lottery than to get an schedule change and unless so other willing coworker would swap days with you or would swap schedules with you are were royally screwed. The working conditions were subpar, call center hygiene was abysmal, and god forbid the AC should fail which happen often because you were suppose to work no matter what or get the risk fired. Sweatshop is exctaly what the company was, you had to work in Factory building with no AC, no windows, and no ventilation. One of my co workers actually had a heat stroke and the time she was granted by the doctor to be off was count as an occurence and she was fired a few months later.

Getting your well earn vacation days was subject to approval and you could never take time off for holidays, Gid forbid you were sick because unless you had vacation days to used for when you were sick, you could probably kiss you job goodbye if you miss more than a couple of days. Any time you were late, or miss a work day that counts as an occurrence more than six in a year and bye bye job, it doesn't matter it you send a medical certificate or not it still counts as you not being on the line.

Senior management has absolutely no idea what the job entails or what it feels like to be on the receiving end of the line. Clients were often rude, and had no idea what our job really entails, more often than not you could hear interpreters asking the clients to please slow down, or to limit the amount of information to interpret, and those are the clients that more often that not report you. LLS always side with the client and shows complete disregard of what they call VOI or Voice of the interpreter which were our complains as problems found with clients, service, lines and equipments.

There are many, many more issues but frankly it would take a book to go through all of them.

Advice to Senior ManagementTreat your interpreter as humans, go back to quality interpretation instead of quantity, provide better training for intepreters, and provide seminar to instruct your clients into what our job actually entails. Have a very compensation program for interpreter and provide bonus and incentives for those who people that show skill, dedication and quality in their work. Have better quality control checks and only have people train in medical calls to take those calls, remember must of these calls relay on the interpret skill to save a life. Don't punish an interpreter for recusing himself of a call that he or she is not qualify or or been train to take, it made save someones life. Provide training to your management team and other senior staff members to understand the kind of stress interpreting is and to be understanding of their needs, remember we are the driving froce behind your company treat us better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worst job I ever had

Spanish Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 5 years

ProsWorking from home is the only pro, but lack of compensation and daily mental abuse by clients and company staff soon outweighs it

ConsNo flexibility in schedule, no sick time off, compensation below industry standards, treated like crap most of the time, staff and managers unprofessional, health insurance is a joke, stay away from this company, good to work only as a resume filler

Advice to Senior ManagementManagement needs no advice, they treat interpreters no better than cattle at the slaughterhouse, that's why turnover rate is 90 percent, DO NOT WORK FOR THIS COMPANY
The pay is minmum wage vs how long you stay on the call, what they don't tell you is most calls are 10 min or less so you'll be earning minimum wage

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

WAH customer Service for 16 yrs

Work At Home Spanishh Interprelor (Current Employee)
Houston, TX (US)

I have been working at LanguageLine Solutions full-time for more than 5 years

ProsGood step ladder in the industry

ConsPay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

Advice to Senior ManagementFired and rehired a new administration that know what are they doing...you have a lot of sargents

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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no raise. dead end job

Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosyou do not have to care about physical appearance or weather conditions to go to work

Consvery little pay, no salary raise, terrible benefits, no hope of getting promoted whatsoever, mentally exhausting and demanding

Advice to Senior Managementtry to appreciate and give your employees what they really deserve, it is really ridiculous not to offer any raise in wages for at least last five years. price of living does not stay the same, how come you ecpect your employees to survive with the same amount of money they've been making for long time. be fair please!

No, I would not recommend this company to a friend

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good and bad

Interpreter and Senion Lang Specialist (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 8 years

ProsIt was nice to have "a job" or be amployed while having babies

ConsLow pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

Advice to Senior ManagementGet new management that CARES

No, I would not recommend this company to a friend

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Good Experience to Start But No Place To Stay

WAH Interpreter (Current Employee)

I have been working at LanguageLine Solutions

ProsWork from Home opportunity
Ability to Set Schedule (only at the begining)
Payment for hours work like clockwork

ConsLow Pay
No Benefits
Unpredictible Schedule
Non Responsive Management/Supervisors

Advice to Senior ManagementThis is a good opportunity for someone that wants to start in the Interpreter Industry but that is it. The expectations of management for employment performace is in no way reflective of the pay given to employees. The feedback provided by supervisors is ambigous sometimes. You have a Manager that rarelly will interact with you since they have layers of other Senior Reps that should be able to answer you questions. Whenever you take time off, even previously approved, it shows up as being absent. I have not been able to get an answer if that would eventually impact the performace of an employee. Most of the time you will not know what your schedule for the next 2 weeks would be until the week before. So planning for future events becomes a hazardous process. You are exposed to a variety of situations that will allow you to expand your knowledge. But on the other hand, the company expects employees to have high stardards and dedicate time on their own to improve their skills without getting the compensation that high quality work deserves. Work for LLS at your own risk. Also make sure that if you accept an offer that you give them whatever days you would like off for the next year to ensure that you do get them off. Also you must keep track of the training time to ensure that you are paid for the time spent.

No, I would not recommend this company to a friend

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Micromanagement Hell!

Interpreter (Current Employee)

I have been working at LanguageLine Solutions

ProsYou can work in your pj's and you don't have to spend gas money or time commuting. That's about it!

ConsYou will earn minimum wage, won't have holidays off and there are no paid sick days either. Vacation time is also unpaid (and yet it is restricted to 2 weeks a year and subject to their approval), and just as described by many other employees, you can count on your managers being disrespectful. Basically, they will give you only what they are forced to give you by state law, and nothing else.

Chances are you will not have an opportunity to move up, either. You will never be informed when a position opens, and you can only start receiving benefits at the management level. In other words, you will do all the work for minimum wage, and those who sit in an office listening to you and critiquing your calls will get the benefits you're not entitled to.

Advice to Senior ManagementWhen you're talking to us, remember we are professionals too, not your servants. Be polite.

And as many others have said, we are the force that keeps your engine running. It does not make sense that the ones doing the hardest work won't get the same benefits as those sitting at an office 'supervising'.

No, I would not recommend this company to a friend

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Horrible job injury from the Internet phone they provided, company irresponsible, still suffering with pain, cannot work

Interpreter/Translator (Former Employee)

I worked at LanguageLine Solutions

ProsWork from home. Some calls are interesting and challenging.

ConsLow pay, no respect, very irresponsible company. The company installed a new Internet phone system as a pilot program in 2006, tested on real people, and people complained about ear pain, and they did not let us stop using the system until I sustained severe ear nerve damage. Workers' Comp was a joke, not enough compensation ($50/month). My medical bills are over $500/month (total over $70,000 in 6 years), and no sympathy from the management, they did not take the responsibility. LLS eventually fired me, and I am still suffering from pain, and unable to work. I want my life back!

Advice to Senior ManagementYou need to treat the interpreter nicer, and give them what they deserve. You need to take responsibility when your new phone system causes damage to a person. You have no idea how much pain I went through from the injury caused by the RDI system. You know the system caused my injury because you stop using the system right after my injury. It changed my life, and my family and I are still suffering from it. I cannot believe that I wasted 10 years of my life for a company like this. Your company takes advantage of many innocent people.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings - including employee satisfaction and approval ratings for LanguageLine Solutions CEO Scott W. Klein. All 32 reviews are posted anonymously by LanguageLine Solutions employees.