LanguageLine Solutions
2.3 of 5 87 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Apr 09, 2014
All Employees Current Employees Only

2.3 87 reviews

                             

24% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(21 ratings)

32% of employees recommend this company to a friend
32 Employee Reviews Back to all reviews
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no appreciation

Interpreter (Former Employee)

I worked at LanguageLine Solutions full-time for more than a year

Pros- Working from home which cuts down commuting time and expense
- Work/Life balance is good since schedule is set
- Little or no supervision
- Reimbursement on phone line

Cons- No vacation, no holidays (preference is submitted and you don't know if you are off on selected holiday until the schedule is issued), no sick days, only unpaid time off
- With the unpaid time off, you can't really get the days you need off because only certain hours can be taken off from interpreters and you don't know if allowed time off hours are included into you shift. If those hours are not in your working shift, you can't use your unpaid time off, which will result you to submit a ticket to get a day off with unexcused absence.
- Temporary schedule change is possible, but it is almost impossible to change it due to "business needs"
- Call after call, after call, after call.
- Insurance benefit is given but very expensive, very limited coverage (useless)
- Low pay, you can't live with the wage they pay. There is no room to increase your wage, no bonus.
- No room to grow your career. HR has mentioned that there are reimbursement for interpretation certifications , but only to find out that such program has discontinued a long time ago
- At your anniversary, you are given a hand signed letter from CEO. (If it was meant to be encouragement, the corporate has it completely wrong. It only made me feel as if the corporate is making fun of me - "OO! we don't even pay you all that much but we will give you a letter that our CEO kindly hand signed!! how exciting!!!")
- No office supply given. Interpreters are required to take notes and write down all the phone calls received. It may not be a big amount, but interpreters are responsible for that cost.
- Limited english speakers not only lack the linguistic ability, also they lack a lot of basic knowledge. Later on, language barrier isn't the only problem, rather the fundamental issue is that limited english speakers don't even understand when you interpret for them.
- Angry limited english speakers will try to tell you (interpreter) about all their problems and try to say bad things about the client (English speaker) as if they want you to be on their side to defend them. At the end of the day, you don't feel like you are an interpreter.
- No human contact. You are alone for the whole time you are working. You don't even know who are your fellow interpreters. A lot of times you need your colleagues to talk it all out and encourage each other, but you don't get a chance to meet or talk to others.
- Lack of consistency in programs - some newsletter was supposedly sent every month, but that disappeared. E-mail accounts are given but is not used all that much. Inefficient training is given here and there.
- Intranet will crash all the time when intranet is pretty much only source of communication with this company.

Advice to Senior ManagementThis company would be nothing without interpreters. However, appreciation to interpreters are so little to non-existent. Please look after your interpreters, appreciate them, and at least try to care for their needs so that interpreters can be motivated to work for LanguageLine Solutions. Interpreters are absolutely crucial to this company.

No, I would not recommend this company to a friend

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Worst Employer I've Had

Anonymous Employee (Former Employee)

I worked at LanguageLine Solutions full-time

ProsPeople will pretend to be nice to get knowledge out of you

ConsThen dispose of you like leftovers
Pay you very little
Only promotes the buddies and brown-nosers
Poor leadership
Poor management
Overpriced service but the people who do the work don't get their share

Advice to Senior ManagementIf it's possible to replace management, then it may get better. Try and care about the people you employ and not just people friendly with you. Not everyone is a talented brown-noser. Judge based on talent and skills and contributions and don't take someone's credit and give it to your own friends and pretend they did the work or came up with the ideas.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

Interpreter/Translator (Former Employee)
Toronto, ON (Canada)

I worked at LanguageLine Solutions full-time for more than 5 years

ProsWorking for Language Line Solutions is a way for professional interpreters to acquire experience.

ConsA professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

Advice to Senior ManagementI would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Breaching Confidentiality law in US by Exposing Interpreters to private Patient's phone numbers. Slave Driving and Cold!

Interpreter (Current Employee)
Monterey Park, CA (US)

I have been working at LanguageLine Solutions full-time for more than 3 years

ProsWorking from home and drive family members crazy with your calls.

ConsThe list is endless. Poor pay, Bad management, Unreachable, No benefits, Hard work and no support in any means!

Advice to Senior ManagementPlease try to at least pay people a bit more so they do not leave like a revolving door. Care about the living block of your existence meaning the interpreters. Many of us are respectful and highly educated people. The system does not work and find out what is going on?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a dream job....

All-call Interpreter (Current Employee)
Monterey, CA (US)

I have been working at LanguageLine Solutions full-time for more than 3 years

ProsDon't have to spend money on commute because it's a work at home job. It's a good job if you are retired, disabled or stay at home mother/father.

ConsYou get no choice of shift, very low pay (even though the company over-charges their clients), no benefits, because you work from home you feel isolated, little chance of advancement within the company, no increase in salary. They are so quick to tell you what you are doing wrong but when you request something from them, they dismiss you like you don't mean anything to their company. And they give you a quarterly "bonus" based on your performance. I would have considered this a pro, but the bonus you get is something to laugh at.

Advice to Senior ManagementPay more to your interpreters. You can't survive on this salary alone.

No, I would not recommend this company to a friend

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Now LLs is after Pacific interpreters

Interpreter (Current Employee)
Boston, MA (US)

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosthere is nothing good to tell about this company

ConsLanguage Line Solutions has been buying out smaller companies (e.g. Pacific Interpreters) and forcing their interpreters to be so-called "employees" with virtually no benefits (no paid vacations, no holidays, no sick days, crappy cheap health insurance). The interpreters' compensation changed from potentially $30-42/hr to $12-$14 per hour. Most of the quality and highly-qualified interpreters are leaving this greedy and cold company. If you're thinking of getting interpreter services for your hospital, clinics or business, stay away from Language Line Solutions. Don't expect you will get good quality interpreting services from LLS since they don't care about the interpreters. Interpreters are being used like factory workers or robots.

Advice to Senior ManagementStop abusing your interpreters.

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I agree with other interpreters on their negative reviews on LLS

Interpreter (Former Employee)

I worked at LanguageLine Solutions full-time for more than 3 years

ProsWork at home, not having to deal with commute.

ConsOther than the pros listed above, there is no other good thing to say about the company. Crappy pay and even reduce your rate. I had been working for a company called Tele-Interpreters, and later purchased by LLS. I was paid at a rate of 50 cents a minutes (which was low but I can accepted it). Been working for them for about 3 years and then when LLS purchased them, they had to reduce my rate from 50 cents to 35 cents/minutes. The reason (or excuse) they told us for the reduced rate was economic hardship. COME ON LLS, you guys have been ripped the government and private agencies off by charging them $3 to $4 and even $5 a minute. YOU can't even afford to pay your employee 50 cents or that?

So I quit my job and working for Pacific Interpreter and get 60 cents a minute now. However, last December, again, LLS purchased Pacific. Now they are thinking to merge both interpreters into one by paying us AGAIN CRAPPY rate of $14/hour which if you divide 14 by 60, it would be 23.33 cents a minutes. 23 cents COMMON LLS how much respect did you give to your interpreters? You are depend on us to make you rich and you can't even afford to pay us more than 23 cents a minutes?

My advice is if you are a new interpreter and need some experience, then work for them. However, let you tell you be ready to drink a lot water. Their $14/hour is hard working money. They expect you to take a load of calls non stop. Once you have experience, QUIT and look for something better. They expect you a lot from you and give you almost nothing.

Advice to Senior ManagementMy advice to the management team is YOU are depend on US. If you treat us as a crap then that is what you get. I don't know why anyone would like to work at such low rate, unless you have nothing better to do. To the agencies who is looking for interpreter services, go for something else. Reason, you are not going to get a happy interpreter because everyone is so exhausted by having to deal with this immoral company.

No, I would not recommend this company to a friend

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Greedy company that pays interpreters very low

Interpreter (Former Employee)

I worked at LanguageLine Solutions part-time

ProsWorks from the comfort of home.

ConsThey charge 2.5-3.9 USD per minute but only pay interpreters less than a quarter per minute. They're buying out smaller companies like Pacific Interpreters and changing their interpreters to "employees" status, meaning being forced to work fixed hours, no paid vacation, no sick days, $12-14/hour, and crappy useless health insurance. It's better to wait table than working for them. Many highly qualified interpreters are leaving due to LLS's abuse and greediness. Please don't use LLS for your language needs, people who have no choice would stay and they're not happy. Don't expect good quality of customer service/ interpretation from unhappy interpreters.

Advice to Senior ManagementStop your greediness, don't use interpreters like a factory worker. Unhappy employees mean poor service.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Don't waste your time! Get a job at a regular company's call center for better pay and benefit!

Interpreter (Current Employee)
Monterey, CA (US)

I have been working at LanguageLine Solutions part-time for less than a year

ProsAbsolutely nothing! Don't waste your time or career! Get a job at a regular company's call center for better pay and benefit!

ConsPay, benefit, training staff. Only reason I tried this job was I'm bilingual and the word "Interpreter" sounded cool to me. Also, I own a newer Mercedes Benz and didn't want to add up mileage. What a big mistake! It's a ridiculous job! Rather, it's a ridiculous labor! You work as a conduit between the client and his or her limited English proficient customers. And many LEP people lack basic IQ, American common sense, and, most importantly,
communication skill! So they will give you all kinds nightmares and unnecessary challenges!

Additionally, you have to do your job the Language Line Solutions' way no matter what! Interpreters shouldn't appear as if they are chatting with LEP people! That's just one of Language Line's many many stupid rules. What kind of person in right mind would think the interpreter is chatting with LEP people on the job? So, for every move an interpreter should make, in order to understand LEP person better, he or she must inform Client first and get the permission. And that's going to drive you CRAZY! AND IT'S GOING TO CAUSE SEVERE DELAY AND THE CLIENT'S COMPANY WILL GET THE INFLATED BILL!

Also, since you're being sandwiched by two or more customers per call, you must have the "Slave's Mind" or "Low Self-esteem" to survive in this job. I feel sorry for those who have been working for this company pretty long, and I especially feel sorry for senior language specialists. I'm sure they all have low self-esteem. With their skills and qualifications, they can work for Airlines [ Travel Benefits!!! ], hospitals, Nordstrom, Costco, etc. for much better pay and benefits! What the heck were they thinking?

Interpretation is a hard work, and LLS better treat their interpreters much better than now! But unfortunately, when some stupid or crazy clients complain about you, this company takes their words while your words don't mean anything! By the way, I have a lot more to say about this stupid company and this stupid "work from home" interpreter job as well as "SUSPICIOUS" EXPERIENCES I've had while working as "work from home" interpreter for the last several months. As soon as the company and I part, I'll reveal them in detail! Glassdoor says I can edit my review within 30 days, and I'm expecting that will happen within that time frame.

Advice to Senior ManagementYou guys just wait~ You guys will be contacted~

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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CSR Interpreter

Customer Service Representative Spanish WAH Interpreter (Former Employee)

I worked at LanguageLine Solutions full-time for more than a year

ProsWhat kind of company forces it's salaried staff at the home office in Monterey, CA to go online and post phony positive reviews? Language Line! Hence the ridiculous posts where some people say they think they are paid "too much." Well that could ONLY be corporate staff because 99% of the staff makes minumum wage without benefits, vacation time, sick days, etc.

ConsBeing exploited, being unappreciated, being a part of a revolving door call center company that pimped out the interpretation industry, being part of the problem by accepting their horrible wages, being undervalued, having no hope of career advancement, having to put up with call center supervisors based, I mean supurvisors, who evaluate you when in fact they don't know what they are talking about....just to name a few.

Advice to Senior ManagementYeah, we get it, LLS is the cash cow for a conglomerate of several companied. But pay a freaking living wage at least and spring for real benefits, paid time off, etc.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings - including employee satisfaction and approval ratings for LanguageLine Solutions CEO Scott W. Klein. All 32 reviews are posted anonymously by LanguageLine Solutions employees.