LanguageLine Solutions

  www.languageline.com
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LanguageLine Solutions Reviews

Updated Jul 09, 2014
All Employees Current Employees Only

2.3 106 reviews

19% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(31 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave(in 60 reviews)

  • I loved my word helping people communicate(in 6 reviews)


Cons
  • No benefits either or anything to show appreciation(in 23 reviews)

  • No paid holidays and no real incentives(in 16 reviews)

13 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A good job

    Interpreter (Current Employee)

    ProsI think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    ConsFew over time. In California over time is a time and a half so I like over time

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Flexible, convenient work at home employment.

    All-call Interpreter (Current Employee)

    ProsFlexible schedule and you get to work from home. No commute. No office clothing to buy. No nossy coworkers. Interviews and training is over the phone and online.

    ConsOnce you reach the All Call position that's it, that is the top level. No paid time off. No sick days. No increase in pay. No motivation. No incentives.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It´s currently my major source of income / Per-Call Interpreter.

    Per-Call Interpreter (Current Employee) New York, NY (US)

    ProsWork from home, learn something new every day,make a difference on people´s life, save lives, feel good about yourself and choose your own hours, travel and time off as needed or desired.

    ConsSome calls have poor sound so you need to have a completely quiet work area - not my case but I imagine it will be hard for people with children or pets; you don´t get performance reviews or a raise; there is a contrast between the appreciation I receive from the customers and the indifference of the company in regards to me as a person.

    Advice to Senior ManagementWe need to be constantly improving our skills. Although we all do it on our own, it would be wonderful to have some training materials and webinars to increase our knowledge and expertise within the field. Also there should be more performance feed backs available to us in a regular basis, not just upon request.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    You have to be objective

    All Call Spanish Interpreter (Current Employee) Heredia (Costa Rica)

    ProsI've been reading some of the reviews and have to say that I am satisfied with my salary, of course one always wants more money but I think people have to look at the big picture. I have been working for nearly 10 years now and can't really complain, my schedule is perfect and money is nice, you have to learn to be patient though, I mean you can't expect to make the same amount if you're just starting out plus they don't require any sort of degree or experience to hire. I don't know how they do it now, but I did get a pay increase when I became an all-call interpreter, plus I have three different bonuses that I get every month, plus they have over time bonus for those people who can put in overtime. granted the ot bonus is not year-round but when they offer it I take it, plus we have access to private insurance. Some of the problems people have mentioned (no vacation or time off pay) sadly you have to partly blame your state laws. Costa Rican law states that you are entitled to 2 weeks paid vacation, first three sick days you get paid half a day per day before social security kicks in, 4 months full pay maternity leave and a Christmas bonus equal to your average monthly salary and if you are willing to work the graveyard shift, it means a 30% rate increase so like I said, can't complain. Now I have the pleasure of working from home with very little supervision plus an extra bonus to help pay for my internet service.

    The job itself although stressful and mentally exhausting is wonderful and interesting, plus you learn something new everyday, even after 10 years on the job! Some calls are very difficult because they can be rather long or audio won't be so great or maybe you have a rude client, but hey that happens everywhere.

    ConsEver since I started working from home the cons have considerably decreased. Let me explain, work environment was a big issue for me, some of the supervisors tended to not be nice or very understanding at times. There were a couple that were always late, did minimal work and could be just plain lazy, that was very frustrating, at home, I can't witness that so it has given me peace of mind to just do my job.
    The "offices" in Heredia are awful, just a modified hangar/warehouse that houses some offices and about 120 cubicles, it could get really bad sometimes because there were too many people and not enough space, I'm guessing by sending a lot of interpreters home they have relieved some of that, but I still think that the place has just plain gotten too small and old.
    Cubicles are downright ugly, but not all of it is the company's fault. Sadly you can see graffiti on a lot of them, broken chairs, scratched computers and keyboards, it's very difficult to do maintenance when employees don;t take care of their place of work. It's a team effort and neither the company nor the employees are doing their part.

    Advice to Senior ManagementBe more in touch with your employees, try to listen to what their needs are, for some people something as simple as having free coffee or tea, would make a world of difference.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Approves of CEO

     

    This company provides a necessary service in a very professional manner

    Spanish Interpreter (Current Employee)

    Prosoffers work from home option

    Consvery hard to get a change of schedule

    Advice to Senior Managementprovide incentives for long time employees as well as raises

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Prompt response time.

    Spanish Interpreter (Former Employee) Houston, TX (US)

    ProsExcellent training. Good response time.

    ConsGetting stuck on calls. Assisting with the community.

    Advice to Senior ManagementBe more flexible with time schedule for part time employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great job, lame benefits

    Customer Service Interpreter (Former Employee) Abilene, TX (US)

    ProsAllows to work from home, flexible hours, available training and resources, opportunity to participate in job-related discussions, publications. You get paid minimum wage regardless of whether you receive the calls to interpret or not, and if you do, you get paid by the minute. Basically, you get paid very well, in the busy hours, and in the slow hours you still get paid even if you're watching a movie at home.

    ConsMedical benefits are not reasonable, hardly cover anything, unpaid vacation, sick or maternity leave, it's not always possible to request vacation in one block, it's based on availability. If you call in sick, it goes against your attendance record and if you have more than 6 occurances per year, you get in trouble.
    It's very hard to get in touch with a manager, sometimes they don't get back to you at all.

    Advice to Senior ManagementImprove response time for managers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great for experience and knowledge about the language world

    Anonymous Employee (Current Employee)

    ProsLanguage Line Services is an excellent company that really cares for their employees. They are attentive to their employees' needs and genuinely want to keep everyone happy. Language Line Services has helped guide me through the world of Language Interpreting Services. Language Line Services is continually teaching me how to succeed in a competitive industry like this one.

    Language Line Services is very flexible and understands that employees have lives outside of work. Taking time off is fairly simple as long as you let your superiors know in advance. Language Line Services allows one to be creative and innovative, as long as the main goal is still in sight.

    The people working at Language Line Services are very helpful and willing to always help if you have any questions.

    ConsLanguage Line Services is fast paced and you have to learn some of the ins and outs on your own. This isn't completely a bad thing because it enables one to become more independent and further their own knowledge and skills.

    Advice to Senior ManagementClearer delegation of projects/tasks and realistic time frames

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A job with flexible schedules and endless phone scenarios that make your day go by quickly.

    Anonymous Employee (Current Employee)

    ProsFlexible schedule and you get to work from home. Everything is phone and internet-based, which gives you a sense of an online community amongst other "colleague".

    ConsYou don't ever get to meet other people at work. It is difficult to get to know one other unless you have a whole bunch of free time outside of work to join those office hours.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place work from home

    Phone Interpreter (Former Employee)

    ProsIf you speak two or more lanuages, this is place to work. One good thing is you work from home.
    You provide many customer services and sometimes they are very worth.

    ConsIt can be stressful from time to time because you never know what kind of calls you are getting.
    There are some rude customers too.

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