LiveOps Reviews

Updated 16 August 2014
Updated 16 August 2014
225 Reviews

3.5
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
38 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    SalesPro line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salespro Line Agent  in  Jacksonville, FL (US)
    Current Employee - Salespro Line Agent in Jacksonville, FL (US)

    I have been working at LiveOps as a contractor for more than 5 years

    Pros

    Good pay and flexible work at home options.

    Cons

    Easy to lose your contract even though you produce.

    Advice to ManagementAdvice

    If a person has been salespro and top 10% for years then has a bad month and you take the contract away have away to get it back.

    Doesn't Recommend
    Negative Outlook
  2.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Friendly people, management are personable but very professional as well. Good life/work balance, but could give more vacation time. Company is taking on more customers rapidly, fast growth and new CRM products have been acquired. There are monthly 4 PM cocktail hours, World Cup viewing parties in the office. Occasional offsite events are fun as well. Office is in an attractive park-like setting with ponds, lots of lawns, trees, guys playing soccer. Quarterly bonuses.

    Cons

    Some growing pains which are natural in this environment. Account managers are overloaded with work. A lot of documentation is obsolete. PTO is a bit skimpy.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Don't waste your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at LiveOps as a contractor for more than a year

    Pros

    You can schedule your own hours and their call center is open 24 hours a day, the training is at your own pace and is not instructor led

    Cons

    You are paid by your talk time 0.25 per minute, so IF you talk for a full hour you are paid 15.00 for that one hour. However, the call volume is terrible because they have so many people working, it is hard to get any hours and worst of all you are answering infomercial calls. Trying to constantly sell them more than they called in for, before you can even process the order you have to go through like 5 screens of upsells, with the customer getting angrier and angrier the more you try to sell them

    Advice to ManagementAdvice

    Get some other clients, the upsells are annoying

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    In general , it was nice experience to work at LiveOps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Redwood City, CA (US)
    Former Employee - Director in Redwood City, CA (US)

    I worked at LiveOps full-time for more than 5 years

    Pros

    the working culture was good and company promoted innovation. They had two times hackdays per year :) The technology management teams also picked up 1-2 projects of them and rolled them to the production.

    Cons

    The base pay for the employees which joined the company a long time ago were too lower. The company needs to have a retention plan for employees.

    Advice to ManagementAdvice

    It will be better to increase pay base.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Health Insurance Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    I love working from home as a military spouse.

    Cons

    Hours are hard to get unless you are online when the schedule rolls out.

    Advice to ManagementAdvice

    More options to get hours, more non-phone opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    its an ok place if you dont mind selling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales  in  Myrtle Beach, SC (US)
    Current Employee - Customer Service Sales in Myrtle Beach, SC (US)

    I have been working at LiveOps part-time for less than a year

    Pros

    you get to pick your hours, pay actually is not bad when you get calls, some calls are eay.

    Cons

    demand hard upselling and the customers get mad after 10 minutes or so of trying to sell them something they probably cant afford and dont need..many times no calls so so you dont get paid unles you are actually on the phone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great idea's no actions to get there.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Great success story on their platform its being sold globally. Limited access for their own agents but hopefully that will change soon. Dedicated self starters but not many left on staff.

    Cons

    Small departments which makes for long waits with requests a overworked team which then becomes unproductive.,as well as creating and fostering negativity within the levels of management.This is only for agent business not platform business. Platform and sales take priority over agent business which is their revenue generator.

    Advice to ManagementAdvice

    Follow through and do what you said you would do, don't hide.

  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    schedule chhat work from home

    Cons

    never sure of what i will make

    Recommends
    Approves of CEO
  10.  

    A lot of training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor for less than a year

    Pros

    The hope of getting work uncommitted.

    Cons

    Always have to worry if call volume won't be there

    Advice to ManagementAdvice

    Please advise people before you take away dedicated lines. And when you take them away don't just give a canned answer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It's okay, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Houston, TX (US)
    Current Employee - Sales Representative in Houston, TX (US)

    I have been working at LiveOps as a contractor for more than a year

    Pros

    You can create your own schedule, pay is decent.

    Cons

    Not enough clients for customer service work, it is hard to answers if you have issues with technical stuff or just need to ask a question, sometimes you sit with no calls on the sales lines.

    Advice to ManagementAdvice

    Keep communications open with the independent contractors.

    Recommends
    Negative Outlook
    No opinion of CEO

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