Marriott

  www.marriott.com
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Marriott Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

3.6 1,202 reviews

89% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(385 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance(in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling(in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department(in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members(in 63 reviews)

458 Employee Reviews Back to all reviews
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    • Culture & Values
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    Staff Focus

    Anonymous Employee (Current Employee)

    ProsGood focus on staff training especially line staff, on staff awareness of the company and company goal - movement available overseas for the right person

    ConsManagers can get left behind with focus on line staff
    Growth in all areas of the world with set standards can be a negativtive as countries do not always have the available items/goods/regulations

    Advice to Senior ManagementIndividual Country awareness not grouped

    Yes, I would recommend this company to a friend

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    • Approves of CEO

    1 person found this helpful  

    Great Company for Career Growth

    Front Desk Associate (Current Employee) Bethesda, MD (US)

    ProsGood career growth opportunities
    Very Diverse

    ConsIf you want to move up, you have to network. But that's true just about anywhere, right?

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Advancement

    Bartender (Former Employee) Charlotte, NC (US)

    ProsThe people and atmosphere is great. Management, benefits and pay was great.

    ConsCorporate companies are hard to work for, constant annoying changes and sometimes the change makes the situation worse. One ex : Restaurant employees now have to wait 2 weeks for a check so all the CC tips can automatically be taxed. Servers and bartenders are in the industry to have their tips that day not 2 weeks later

    Advice to Senior ManagementThe guest are important not your meal coming out on time, just for you to close it out to an account. Do more for the employees. Doubletree was a smaller hotel and had bonus, rewards and free trips for each employee but with Marriott you had to win it in a drawing

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Great company

    Guest Service Representative/Night Auditor (Current Employee) Washington, DC (US)

    ProsBenefits package, tuition reimbursement, 401k, job stability, meeting people from all over the world, open door policy, empowerment to make decisions, employee discount for employee and immediate family.

    ConsAs a 3 year employee I'm finding it's difficult to move up in the company. It's all about who you know and not the hard work being put in. Work/life balance. Constant back to back or double shifts. Week starts on Saturdays but schedule comes out on Thursdays. Pay can be low for the amount of work and stress dealt with on a daily basis.

    Advice to Senior ManagementTake the time to train the employees who want to move and passionate about hospitality. Ask the employee if they can work a turn around shift before just assuming they can/will. Spirit to serve associates isn't consistent at all properties.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good benefits for working n service industry.

    Server (Former Employee) Tucson, AZ (US)

    ProsAs a waitress I received full benefits, including health insurance, paid time off and retirement. Seemed like there were good opportunities for growth if you were interested in the supervisor/management track.

    ConsPay was not that great if you wanted to transition into a supervisor or such. A couple of the servers/bartenders tried out being a supervisor but the pay cut was too much so they went back to serving. Also, all hands on deck over the holidays, etc.

    Yes, I would recommend this company to a friend

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    FIne

    Anonymous Employee (Former Employee)

    Prosclose to home and good training

    Conspretty bad communication and benefits. it was union, so difficult to get rid of bad employees

    Yes, I would recommend this company to a friend

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    It depends

    Anonymous Employee (Current Employee)

    ProsBetter than average benefits, great discounts, opportunities to transfer,
    Word of advice: avoid smaller properties (Courtyard, Residence Inn) unless you want to be on a shorter track to GM as you will end up with more work and less pay

    ConsTransfer process is not good. If an associate has a good review, there current manager should not be required to give a reference as I have had managers at different properties basically screw me over so that I would be stuck with them. Also managers should be more receptive to employees trying to transfer from different departments.
    The tuition reimbursement program is great except for the fact that you have to jump through flaming hoops.

    Advice to Senior ManagementConsider associates that would like to transfer from other departments. Current associates should be given first priority or at least an interview for openings.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    life as an employee of Marriott

    Bistro Attendant (Former Employee) Greensboro, NC (US)

    ProsMarriott has wonderful benefits and I would recommend them to anyone looking for employment.

    ConsThe pay is not as great as one would think.

    Advice to Senior ManagementKeep up the good work.

    Yes, I would recommend this company to a friend

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    Amazing experience

    Anonymous (Former Employee) Burbank, CA (US)

    ProsVery team oriented, each and every employee is cared about and taken care of by management. Very fun company, always holding events to keep employee morale high and keep employees motivated.

    ConsCan be overwhelming at times

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    Marriott is a Great Company

    Anonymous Employee (Former Employee)

    ProsHotel Benefits
    Fun atmosphere
    Great start for hospitality

    ConsAngry guests
    Long days
    Some managers not helpful

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