Marriott Reviews

Updated 28 October 2014
Updated 28 October 2014
1,372 Reviews
3.7
1,372 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
468 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

507 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Staff Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 8 years)

    Pros

    Good focus on staff training especially line staff, on staff awareness of the company and company goal - movement available overseas for the right person

    Cons

    Managers can get left behind with focus on line staff
    Growth in all areas of the world with set standards can be a negativtive as countries do not always have the available items/goods/regulations

    Advice to ManagementAdvice

    Individual Country awareness not grouped

    Recommends
    No opinion of CEO
  2.  

    Fun, great for outgoing personalities. Good internship experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Toronto, ON (Canada)
    Former Employee - Intern in Toronto, ON (Canada)

    I worked at Marriott full-time (less than an year)

    Pros

    Easy-going guests and colleagues, and occasional free food and company events.

    Cons

    Theft within the employees, staff can be untrustworthy (housekeeping, maintenance or young front desk). They blatantly take your lunch items or steal from wallet if not kept securely in lockers.

    Advice to ManagementAdvice

    Pay your employees what they are worth.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Credit Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Supervisor in Columbia, SC (US)
    Former Employee - Credit Supervisor in Columbia, SC (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    I set my own day, knew what needed to be accomplished for the day and with all of the added interruptions that would
    always occur, I was satisfied at the end of the day, that I had done my best, and on to the next day.

    Cons

    I basically had to learn the job by the seat of my pants. Meaning, my former boss left for health reasons, and I filled in for her, and then took her position when she was not able to return. No "formal training, learned as I went, and I believe I did a good job.

    Advice to ManagementAdvice

    Management was good, don't get me wrong, but sometimes they do not see potential in a person that is right in front of them. I firmly believe, that age DOES make a difference, not experience.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Valet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valet in Tallahassee, FL (US)
    Current Employee - Valet in Tallahassee, FL (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Easy tips. Can be fast pace. Good pay. Nice hotel. The work environment is very friendly and plenty places to move around to.

    Cons

    Overnight. Working overnight can be hard especially if you are doing it and going to school it can be difficult. Also you may come across rude guest.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Relaxed and Boriing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Tampa, FL (US)
    Current Employee - Line Cook in Tampa, FL (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Decent hours, good benefits, easy work for someone from a higher standard kitchen.

    Cons

    pay is a bit low, promotions are less likely if you are not in the "managements circle". Coming from a higher end restaurant you can find that it is "boring" working there. Not so receptive to new ideas about mainstreaming processes.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great benefits & I have been able to make a career here

    Cons

    Not many I can think of

    Advice to ManagementAdvice

    I love my job

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great chance to meet alot of awesome people from around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Washington, DC (US)
    Current Employee - Guest Service Representative in Washington, DC (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Room rates, meeting people , great food

    Cons

    pay schedule certain guest

    Advice to ManagementAdvice

    Dont forget about the small guys. We work very hard

    Recommends
    Positive Outlook
  9.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Depending on what Marriott Hotel you're working for, they are all different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Miami, FL (US)
    Former Employee - Administrative Assistant in Miami, FL (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Supplying food to the employees.

    Cons

    Depending on what department you work in and who your supervisior is makes the difference.

    Advice to ManagementAdvice

    Don't give someone a position only because they have a college degree. Make sure they have the experience and being able to encourage the team

    No opinion of CEO
  11. 1 person found this helpful  

    The Hotel was great until Interstate took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good pay and benefits and flexible hours

    Cons

    lots of back stabbing and Management doesn't care

    Advice to ManagementAdvice

    get rid of Interstate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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