Marriott Reviews

Updated 23 October 2014
Updated 23 October 2014
1,359 Reviews
3.7
1,359 Reviews
Rating Trends

Recommend to a friend
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Marriott President & CEO Arne Sorenson
Arne Sorenson
462 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

503 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Staff Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 8 years)

    Pros

    Good focus on staff training especially line staff, on staff awareness of the company and company goal - movement available overseas for the right person

    Cons

    Managers can get left behind with focus on line staff
    Growth in all areas of the world with set standards can be a negativtive as countries do not always have the available items/goods/regulations

    Advice to ManagementAdvice

    Individual Country awareness not grouped

    Recommends
    No opinion of CEO
  2.  

    Very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great benefits & I have been able to make a career here

    Cons

    Not many I can think of

    Advice to ManagementAdvice

    I love my job

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great chance to meet alot of awesome people from around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Washington, DC (US)
    Current Employee - Guest Service Representative in Washington, DC (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Room rates, meeting people , great food

    Cons

    pay schedule certain guest

    Advice to ManagementAdvice

    Dont forget about the small guys. We work very hard

    Recommends
    Positive Outlook
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  5.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Depending on what Marriott Hotel you're working for, they are all different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Miami, FL (US)
    Former Employee - Administrative Assistant in Miami, FL (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Supplying food to the employees.

    Cons

    Depending on what department you work in and who your supervisior is makes the difference.

    Advice to ManagementAdvice

    Don't give someone a position only because they have a college degree. Make sure they have the experience and being able to encourage the team

    No opinion of CEO
  7.  

    I love working for Residence Inn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    I was a front desk agent for Residence Inn by Marriott. I love interacting with the guests, & doing nice things for them upon check-in. My supervisors were also all very nice & welcoming, so it was never a problem to talk to them about anything.

    Cons

    Cons of working for Residence Inn (or any hotel) are the hours. Either work from 7am-3pm or 3pm-11pm. I preferred 3-11 more, considering I was able to interact with more guests during that shift, but it's practically your entire day. The pay is also not the best, which weighed into me deciding to leave.

  8. 1 person found this helpful  

    The Hotel was great until Interstate took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good pay and benefits and flexible hours

    Cons

    lots of back stabbing and Management doesn't care

    Advice to ManagementAdvice

    get rid of Interstate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Love working at a hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Columbus, OH (US)
    Current Employee - Front Desk Associate in Columbus, OH (US)

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The people are by far the best part of my job. My co-workers are the best and you get to meet some interesting guests.

    Cons

    At my current hotel there is no room for advancement. We do not have supervisors and upper management has been with Marriott for 20+ years. Also, though the hiring pay has gone up, my wages have not making it so I am only making a dollar more than new hires when I've been with Marriott for more than 5 years.

    Advice to ManagementAdvice

    Look at pay for current employees before raising pay for new hires.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Busy but fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good people, work-life balance, get to meet a lot of interesting characters

    Cons

    Pay, management sometimes discombobulated, danger of contracting ebola

    Advice to ManagementAdvice

    Keep you opinions to yourselves

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Marriott was great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Hartford, CT (US)
    Current Employee - Engineer in Hartford, CT (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    I liked the feeling of employees as Family. We had a meeting every day to tell us what was happening, "Events" Our General Manager started at Marriott as a dishwasher! On his way up, he worked in every Department.

    Cons

    We had a group called the "Ample Beauties ", a couple times a year, 200 of them, they tore the place up ! However, they only were there for 2 night.

    Advice to ManagementAdvice

    I worked for 2 different Marriott's

    Recommends
    Positive Outlook
    Approves of CEO

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