Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 22 November 2014
Updated 22 November 2014
1,415 Reviews
3.7
1,415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

520 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Staff Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 8 years)

    Pros

    Good focus on staff training especially line staff, on staff awareness of the company and company goal - movement available overseas for the right person

    Cons

    Managers can get left behind with focus on line staff
    Growth in all areas of the world with set standards can be a negativtive as countries do not always have the available items/goods/regulations

    Advice to ManagementAdvice

    Individual Country awareness not grouped

    Recommends
    No opinion of CEO
  2.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Jacksonville, NC (US)
    Current Employee - Guest Service Representative in Jacksonville, NC (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Hmm... I can't speak for all management but I know my managers are pretty good.
    Meet a lot of people
    Bonuses per quarter

    Cons

    Can be harder to get off, holidays. We run 365 24/7 but somebody has to do it.
    With any customer service jobs you have ignorance and rude customers on occasion

    Neutral Outlook
  3.  

    Good college job as a front desk staff member. I liked what I did for the most part. Very laid back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    It's a fun job where you make friends and can be social. Guests can be friendly and it is cool meeting new people.

    Cons

    Some guests are awful and demanding and have the craziest requests. You have to have thick skin to be able to smile the entire time.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    "Never Changing but Ever Changing"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Richmond, VA (US)
    Current Employee - Sales Executive in Richmond, VA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Marriott is an innovatory from ideas to the way we travel. BIG IDEAS BIG REWARDS. I love the culture!

    Cons

    Marriott's Sales structure has changed drastically over the past 5 years. I am uncertain of what the future looks like. It is a little scary.

    Advice to ManagementAdvice

    I have no advice to Management.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Generally a good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Marriott is a name which is associated with very high standards and expectations. The benefit package which the company offers for the employees is good. Good to have this name in your CV.

    Cons

    Salaries are low. Too many decisions are taken on a regional and higher management level and their mandatory implementation leads to inadequate results. Due to the low salaries many good line managers go to other companies.

    Advice to ManagementAdvice

    Make a real investment in your employees. Increase the salary on a loyalty and performance basis. "The window of opportunities" and all these "brilliant ideas" is pure waste of money, time and energy and everybody I know agrees with that.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than an year)

    Pros

    Great work-life balance and flexibility.
    Good hotel discounts, sometimes.

    Cons

    few opportunities for career development

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Brand standards verses management company verses hotel owner!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Operations in Middleton, WI (US)
    Current Employee - Director of Operations in Middleton, WI (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Great for resume, nice perks, opportunity to advance

    Cons

    Too many conflicting standards with management companies running Marriotts. CI/TY system is ridiculously expensive and user unfriendly.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Company is great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Great company to have on your resume. Sales manager training is unprecedented.

    Cons

    Very stressful, but that's to be expected with all sales jobs.

  10.  

    Amazing Company that knows how to take care of their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator in Orlando, FL (US)
    Former Employee - Sales Coordinator in Orlando, FL (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Room Rates, Employee appreciation week, Flexible hours, Beautiful Resort

    Cons

    No growth, low pay, disconnection between employees and managers. Very few make it up to management.

    Advice to ManagementAdvice

    Create positions that allow hourly employees qualify to become managers

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Collaborative work culture, hungry for change

    Current Employee - Senior Director in Bethesda, MD (US)
    Current Employee - Senior Director in Bethesda, MD (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Collaborative work culture
    Hungry for change
    Investing heavily in digital and consumer

    Cons

    Undergoing transformation currently
    iT processes immature in some cases

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