MassMutual Reviews

Updated 26 July 2014
Updated 26 July 2014
292 Reviews

3.2
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
124 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Not as good as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time for more than 10 years

    Pros

    Close to home, cafe is ok

    Cons

    Bad management, inconsistent evaluations, worsening work life balance

    Advice to ManagementAdvice

    They won't read this anyway but there really aren't all of those work from opportunities, health benefits just ok.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Sales with no commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Customer Service Representative  in  Phoenix, AZ (US)
    Former Employee - Registered Customer Service Representative in Phoenix, AZ (US)

    I worked at MassMutual full-time for more than a year

    Pros

    People I worked with were great.

    Cons

    -sales metrics without commission
    -mandatory overtime if you need good work/life balance
    -using technology from the 80s
    -scheduling pto is non existent

    Advice to ManagementAdvice

    You are making your employees work hard for base salary and sales metrics with no commission is awful. Hire more people to help lower the ques. That's how you get good customer service ratings. Get all the departments on the same page. Every department is dropping callers into other departments that don't have the customer's account either. It's 2014 and this shouldn't happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    It killed me to leave, but I was working my tail off towards what ended up being nothing but empty promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time

    Pros

    I started out as a receptionist and worked my way up to Executive Assistant to the GA/Licensing and Contracting Coordinator. Lots of personal growth.

    Cons

    I moved up in positions, never in salary. There was always another goal to be met before I could get the pay raise I had been working towards. Eventually, I just realized that it would never happen. They strung me along for way too long.

    Advice to ManagementAdvice

    Pay the staff what they are worth. And don't make promises that you aren't planning on keeping.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Like being in a cult!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Education Specialist
    Former Employee - Retirement Education Specialist

    I worked at MassMutual full-time for more than 3 years

    Pros

    Being able to work in the field with clients wasn't a bad gig.

    Cons

    All they really care about is numbers. Working with retirement plans, and their participants is about so much more, competency, the ability to build trust and instill confidence...
    Such a cliquey culture of peers, and very poor management. It's sad to say in this modern era that Mass Mutual is still a big ol' sexist boys club. If someone decides they don't like you, even if it's for personal, not professional reasons, look out, it's only a matter of time before they will gang up and run you out of there.
    The corporate culture of RAH, Mass Mutual, sucks. It was like being at a pep rally, rather than being a working professional.

    Advice to ManagementAdvice

    Pay more attention to your 'bad seeds' upper management who get drunk at conferences and behave inappropriately, and weed them out. It's hard to respect a superior who uses homophobic and racial terms that are generally frowned upon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Good opportunities if self-motivated and outgoing.

    Cons

    Aggressive marketing practices makes you uncomfortable.

  7. 3 people found this helpful  

    Finance Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Newport, RI (US)
    Current Employee - Financial Advisor in Newport, RI (US)

    I have been working at MassMutual full-time for more than a year

    Pros

    No Pros were found. You have to pay to work in this company.

    Cons

    Too much lies are involved. I was certified for life&health insurance, series 7, and series 66, however, they still want me to only sell an whole life insurance product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Not good for recent college grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Raleigh, NC (US)
    Former Employee - Agent in Raleigh, NC (US)

    I worked at MassMutual full-time for less than a year

    Pros

    Cool people, fun outside events

    Cons

    Promised to be paid but aren't
    100% commission
    Paid for your own license

    Advice to ManagementAdvice

    Good people, just tough for recent college grad

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Education Specialist
    Former Employee - Retirement Education Specialist

    I worked at MassMutual full-time

    Pros

    It is a job, that doesn't pay by debit card yet!!!!

    Cons

    If your are not in senior management, you do not matter. You will do as you are told, regardless of your experience, otherwise you will be sent on your way. Your job will be segmented, expect to be replaced quickly if you do not fall in line with their BIG DATA ways. The only thing that matters is cash flow, so much so that one senior vp even jokes that she named her dog "cash flow", many believe it!!!!!

    Advice to ManagementAdvice

    Expect to fail, your yes men and women will never tell you when you are wrong. You will get what you deserve as you fail in the businesses you buy your way into.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    A learning experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Mass Mutual of Silicon Valley is a good place to get you feet wet in the sales world. They have a great training program

    Cons

    They try to convince you that success relies in making friends and family become your clients.

  11.  

    Old School and Perception Based Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Enfield, CT (US)
    Former Employee - Anonymous Employee in Enfield, CT (US)

    I worked at MassMutual full-time for more than 3 years

    Pros

    There are some good people and the cafeteria is decent.

    Cons

    Time off policy, compensation, environment, culture. There is no work/life balance. Success is defined by the number of days and hours worked, rather that skill and ability. The MMWay office environment does not offer even the slightest amount of privacy, which makes it difficult to have quiet place to focus on your work. Working from home is frowned upon.

    Advice to ManagementAdvice

    Move from vacation, personal days, and sick time to a PTO bank. The current system is old school and encourages employees to call out "sick". Listen to your employees. Morale is low and management is out of touch. The message from the front line is so sanitized by the time it reaches senior management that it no longer reflects reality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for MassMutual? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.