MassMutual Reviews

Updated 23 April 2015
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
26 Ratings

54 Employee Reviews

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  1. Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales in Pittsburgh, PA (US)
    Former Employee - Insurance Sales in Pittsburgh, PA (US)

    I worked at MassMutual

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Big opportunity if you like cold calling

    Cons

    Very little support from management

    Advice to Management

    Follow through on you recruiting promises

  2. Helpful (1)

    Limited to no diversity - impossible to advance from within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Stable. Decent Benefits. Nice people.

    Cons

    Nothing moves! they talk about change but don't do anything about it. Instead they invest millions in MMWay that is more about checking the box than fixing their decades old systems and processes. Limited advancement opportunities - not accepting of any outside perspective... they want to massmutualize everything!

    Advice to Management

    Get rid of the CIO and all his cronies... they are too busy building "toys" rather than fixing real world problems.

  3. sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    if you are willing to work many hours and sell to all of your friends and family you can make short term money

    Cons

    sales pressure is steep and the managers don't really care about your success

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very political, not interested in new ideas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Quality Manager in Springfield, MA (US)
    Former Employee - Project Quality Manager in Springfield, MA (US)

    I worked at MassMutual

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many employees have been there for many years.

    Cons

    Too many old school ideas.

    Advice to Management

    Try working with new technology and be open to changing with new technology.

  6. Financial Services agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some commissions are good and renewals can build up

    Cons

    Training is terrible and support from Home Office doesn't exist. The longer you stay the more difficult it becomes for you to make the quotas. Seems they want to get you to enroll family members and clients, then they dump you so they no longer have to pay you the renewals. It goes with meager benefits they offer and expect you to pay for. You having so much money the company could easily be a little generous to its field agents who are bringing in the business.

    Advice to Management

    Share the wealth. Seems home office lives in a tower looking down on the workers.

  7. Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Agent in Jacksonville, FL (US)
    Former Contractor - Agent in Jacksonville, FL (US)

    I worked at MassMutual as a contractor (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Make your own schedule and if you sell enough you can get some travel perks

    Cons

    The agency system is outdated. They charge employees rent and for various costs, like copying and letterhead. The old system makes it difficult to get a business started, because the agencies take a cut of your income. The agencies are always looking for the next newcomer to make them some money. They quickly forget about the person who did well, but has a slow down in business. They terminate you quickly if you are not producing more and more sales.

    Advice to Management

    Management doesn't listen in the company. They point the finger at other employees when something comes into question. No one takes responsibility for actions to the field agents.

  8. A very unrealistic picture they paint to get you to join the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL (US)

    I worked at MassMutual as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really must say all the people I worked with were great. I had very good relationships with everyone. Outstanding training by Rik and the 2 Jason's.

    Cons

    Many charges to work there. $129 per month office space $140. per month E&O Insurance ( if not securities licensed this insurance is $50 per month, but they charge you anyway.) Very unorganized. As a typical sales environment they make the best sales people managers. These " Managers are not qualified to be managers even though they are great at sales. Also, the managers are very young and don't have enough training or life experience to be managers. Wonderful people, but miscast as managers. In addition, they say they are there to help you, but they hire so many people they get overwhelmed trying to help each one and eventually just worry about their own business. They blow through people at an unbelievable rate. Expect to put up with unpaid mandatory training, running your car in to the ground and going in to deep debt. They'll tell you they have a great success rate. Please don't believe it. About 10% are successful. They tell you you have "The Opportunity" to make 70-80K your first year. Good luck if you can make 20K unless you are already experienced.

    Advice to Management

    Have real managers that don't rely on sales anymore to work with and develop new recruits. I know you are all sales people, but please be more honest and upfront about the realities and suffering one must go through before you can be successful. Also, be honest about the very low success rate of the industry.

  9. Helpful (2)

    An old system insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to Management

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.

  10. Pass on MassMutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rinancial Advisor
    Former Employee - Rinancial Advisor

    I worked at MassMutual

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They are expert at self promotion and manipulating the media..

    Cons

    You cannot believe anything the management promises or says. In regard to their securities brokerage subsidiary, MMLIS, LLC., they continually violate FINRA rules and SEC laws. Most of their people have no idea what they are doing. You can get at least three answers to any question regarding policy and procedures.

    Advice to Management

    Sell the MMLIS, LLC subsidiary to a broker-dealer who knows what they are doing. Start living up to your advertising

  11. Helpful (1)

    Financial services professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Charlotte, NC (US)
    Former Employee - Financial Services Representative in Charlotte, NC (US)

    I worked at MassMutual full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a bit of freedom with the position and allow you to find your niche. Unlimited income potential and unlimited commission.

    Cons

    Well, granted you can find your own niche. But how the hell do you find that niche. The amount of knowledge to get started is very difficult. Sell your project 200 and hope they buy. Bad that no real support except training is all the same ole whole life this, deferred income annuity that, and disability. Hope you don't have any blue collar clients because they won't get approved. Many many unfulfilled, empty promises. When I asked about those I was asked what I received in writing. Stupid of me for taking the GA's word on how he is willing to help.

    Consider yourself warned.

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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