MassMutual
3.2 of 5 253 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Mar 20, 2014
All Employees Current Employees Only

3.2 253 reviews

                             

75% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(108 ratings)

57% of employees recommend this company to a friend
40 Employee Reviews Back to all reviews
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  • Disapproves of CEO

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Stuck in a Time Warp

Marketing (Former Employee)

I worked at MassMutual full-time for less than a year

ProsThe company is in a strong financial position, with decent pay and bonuses generally pay out at the target. Because they are mutually held they don't have the same pressures as a public company. It's a slow moving industry and company so you won't see a lot of change or really any change.

ConsIf you don't live in the Springfield area and have not worked in the Life Insurance industry this is not the place for you. The culture is stuck in a time warp. The CEO has only ever worked at MassMutual and has the blinders of 'doing it the same old way' which is held across the company. They recognize the need to become more innovative and flexible and have been recruiting from the outside for some key hires. Candidates realize quickly that this is a painful environment that has no appetite for change -- you are pushed down if you try to move outside the boundaries... to the point you are talked to about 'assimilating'.

There is a reason last year's salary.com survey showed them as having the highest turnover of any company.... very few who come in new stay for very long.

No, I would not recommend this company to a friend

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Unprofessional and lack of communication

Anonymous Employee (Current Employee)

I have been working at MassMutual as an intern

ProsLarge Company
National presence
Recruit heavily

ConsLack of communication
Don't follow through with commitments
No care for prospective employees
Vertical hierarchy

Advice to Senior ManagementWhen a General Manager at one of your offices schedules a time to speak over the phone and then reschedules that call, it would be important for these management level employees to follow through with their obligations. Also, if they cannot make the time they previously scheduled ensure they contact the person with a reasoning rather than having someone wait around 5 hours on a phone call that still has yet to happen. Overall, follow through with your obligations will make all stakeholders happy, not uncertainty!

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Great People, terrible company

Technical Agent (Current Employee)
Salt Lake City, UT (US)

I have been working at MassMutual full-time for less than a year

ProsThe agents and their assistants are great to work with. They're generally helpful and kind and carry on fun and interesting conversation while performing work. They understand life/work balance and are pretty flexible.

ConsDue to the environment, little monetary investment is made in good and proper technology. While its up to the agents to provide technology for their assistants, corporate provides the technology for the agency. If a computer crashes there are no backups on hand (for agency staff nor independent agents). No spare keyboards/mice. No IT tools like USB CD-rom for re-installing OS on machines with faulty drives (or bios limitations).

As IT, I daily use my own personal equipment to satisfy agency needs, including taking PC's home to download updates.

The salary is 30% to 50% less than average for the area.

Advice to Senior ManagementProvide better infrastructure. 1.5Mbs internet does not work for 65 to share.
Provide backup hardware for PC's. Spare hard drives, keyboards/mice/monitors are essential for any IT work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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MassMutual San Francisco

Anonymous Employee (Former Employee)

I worked at MassMutual

ProsMassMutual has great products to offer people.

ConsPoorly run agency. They care nothing for new advisers. Just sign up friends and family and then people have to quit because they aren't really getting paid. Financing is a joke should just get a base instead. Turnover is so so so so high its crazy.

Advice to Senior Managementpay a base. reduce turnover

No, I would not recommend this company to a friend

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Stuck in time -- any innovation is lost

Marketing (Former Employee)
Springfield, MA (US)

I worked at MassMutual full-time for more than a year

ProsThe company is very financially stable and doesn't have the same pressures as a public company, which is great not having to worry about the numbers quarter to quarter. Seems like lots of job security - few layoffs compared to public companies.

ConsThe culture is stuck in the 'slow, old, corporate' mindset... very stuffy culture and feel. Any spark of innovation is quickly snuffed out. They have attempted to hire outside innovative thinkers only to be told to essentially 'assimilate' (yes that word was said to me directly). I believe the CEO has only ever worked at MM, so not surprising it hasn't changed. It is no wonder MassMutual was ranked as the company with the highest turnover by salary.com last year -- even beating out silicon valley high tech companies.

It really feels like you're playing on the B or C team. If you are willing to become a lemming then this is the place for you.

Advice to Senior ManagementIf you're not willing to listen to new ways of thinking, don't hire folks for that bring that to the company.

No, I would not recommend this company to a friend

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Glorified Sales Job

Financial Services Professional (Former Employee)
San Francisco, CA (US)

I worked at MassMutual full-time for less than a year

Pros-No micro managing
-Not a 8-5 job
-good training for sales
-nice office
-Products being sold have quality
-company with long history and well known

Cons-Sales position (i.e. lots of cold calling, soliciting, networking, etc...)
-Can't trust anyone (everyone out for themselves)
-No compensation (charged E&O insurance plus office fees)
-Expected to fail (something like 80% or higher turnover for this job)

Advice to Senior ManagementProvide more support and infrastructure

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Its a job...but check your opinions at the door

Anonymous Employee (Former Employee)

I worked at MassMutual

ProsFair compensation, consistent positioning of business line

ConsAre opinions truly valued? Arrogant approach to market?

Advice to Senior ManagementThe management team is aggressive and wants to win (good), but they are not necessarily humble in terms of seeing their own organizational flaws (unacceptable). They can stand to learn more - and truly listen - to all levels of employees. Employees take notice and many talk behind mgt backs (mgt levels as well)..... While opinions are sought, I saw time and again that if they are different than mgt, you're up a creek without a paddle. In my time there, I was treated fairly well...but I realized it was not a productive/healthy working environment with threatening innuendo (usually disguised with smiles and shrugs) if you do not fall in line. Then watch your back. If you don't mind being a 'yes' person, it's the company for you.

No, I would not recommend this company to a friend

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Terrible employee satisfaction. Will run you to the ground with expectations

Customer Service Representative (Current Employee)
Enfield, CT (US)

I have been working at MassMutual full-time for more than a year

ProsDecent benefits, nice tuition reimbursement package

ConsWe were all rewarded for pointing out our peers errors. I felt like i was walking on egg shells.

Advice to Senior ManagementRemember you were not always at the top.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Agencies Will Vary

Financial Services Professional (Former Employee)
Maumee, OH (US)

I worked at MassMutual full-time for more than a year

ProsWhen I worked there they started me with a base salary, at my agency they stopped doing it before I left. Viable opportunity for a company with a phenomenal track record.

ConsDecent training and poor mid level management.

Advice to Senior ManagementActually be a manger for your employees, there is mentoring and training involved in being a manager. If your not capable of it then the GA ought to know that and act accordingly.

Yes, I would recommend this company to a friend

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Could have been better

Financial Services Professional (Current Employee)

I have been working at MassMutual full-time for less than a year

ProsGood work life - personal life mix

ConsManagement needs to take some time to train efficiently and guide employees to success

No, I would not recommend this company to a friend

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