MetroPCS Reviews

Former Employee – worked at MetroPCS full-time for less than a year

Pros – not a lot of workload

Cons – changing schedule within 1-2 hours before hand
telling you to leave and then come back when they do no pay for your gas
working every sunday because you are the back up
all they care about is the store, not if you are ok
no commission nor bonuses (wishingstar wireless)
no health insurance
minimum pay when you are doing manager's job

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at MetroPCS part-time for more than a year

Pros – starting pay was 8/hour which was okay for a summer job at the time.
flexible schedule ...if you let them know a month in advance

Cons – wasn't paid fairly though. my boss wouldn't look at clocked hours just what was on schedule. i would sometimes stay an hour after closing to help customers.
i was usually the only one at the store with no breaks.
my boss would pay the full-time employees "salary pay" and he wouldn't pay them overtime when they were working 60 hours a week. could have been my boss but it was so ridiculous.

Advice to Senior Management – since all stores are privately owned, you should really pay attention to the owners of the stores to make sure they follow protocol. owners like the one i worked for were sneaky and left a bad taste in the mouth of many.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at MetroPCS full-time for more than 3 years

Pros – help people save money.
show people that having a smart phone can improve their live.
having people leave happy from the store.

Cons – same people not all are very stingy.
too many cheap phones.
Phones brake up so fast.

Advice to Senior Management – higher pay rate.

No, I would not recommend this company to a friend

Former Employee – worked at MetroPCS full-time for more than 7 years

Pros – Great salary, strong technology challenges

Cons – Ruthless and unforgiving scheduling and paperwork for the people easiest to intimidate, the field technician and others on the bottom of the ladder.

Advice to Senior Management – Give the hardest workers a chance to survive. Stop forcing the lie. Micromanagement does not engender trust.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at MetroPCS full-time for more than 3 years

Pros – benefits and great good health ins

Cons – never moving up no room for advancement

Advice to Senior Management – pay attention to your salerep and their need for pay

No, I would not recommend this company to a friend

Former Employee – worked at MetroPCS full-time

Pros – Great health benefits, competitive pay, that is all I can think of.

Cons – Long hours. No appreciation. Stressfull environment. Unrealistic deadlines, Expected to work 24/7. No merit based promotions. CIO proud to make the 80 employees as much as 300 employees from competitors.

Advice to Senior Management – Talk to HR and find out why more than 50% of the IT group has left. Act upon the advice employees have given during the exit interview.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at MetroPCS

Pros – Great company with a lot of potential

Cons – Upper Management
Micro mangement of employees

Advice to Senior Management – Take a look at regional teams and weed out the upper management that do not do anything

No, I would not recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – -Free medical insurance
-Free phone service plan
-Flexible spending account
-You don’t need to have a BA degree to get a management position
-You don’t need to have experience to be a manager.

Cons – -Macro-management (manager is checking your arrival time, lunch time)
-No reward for your hard work
-No respect for your lunch time (manager interrupt your lunch time with work related questions)
-You have to speak Spanish to get a promotion
-Only management friends get promotions
They should eliminate the slogan “people first” from their web page. It should be “ friends first”

Advice to Senior Management – Take management classes! Respect your employees. Give a chance to other people to be promoted. Be fair with everybody!

No, I would not recommend this company to a friend

Current Employee – been working at MetroPCS

Pros – -Good Money for the amount of work
-Good hours and opportunities for time off
-Good co-workers
-Medical, vision and optical insurance are great

Cons – -Incompetent leadership above store level
-Open to close shifts/not staffed appropriately
-Extra hours and longer shifts if anyone takes time off
-No advancement opportunity
-No recognition for a job well done
-Very little compensation increase potential
-Upper-management looks for reasons NOT to reward you, not reasons TO reward you.

Advice to Senior Management – Find ways to reward your employees, make it possible to earn more money. Create opportunities to grow with the company, or at least make your employees feel valued.

No, I would not recommend this company to a friend

Former Employee – worked at MetroPCS

Pros – Cheap service, great for Spanish speakers.

Cons – No breaks ever, no benefits, low pay & no chance to advance.

Advice to Senior Management – Get better

No, I would not recommend this company to a friend