MoneyGram International
2.8 of 5 67 reviews
www.moneygram.com Minneapolis, MN 1000 to 5000 Employees

MoneyGram International Reviews

Updated Apr 02, 2014

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2.8 67 reviews

                             

49% Approve of the CEO

MoneyGram International Chairman & CEO Pamela H. Patsley

Pamela H. Patsley

(37 ratings)

32% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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Great until I was terminated, taking the fall for a manager.

Workflow Director (Former Employee)
Englewood, CO (US)

I worked at MoneyGram International full-time for more than a year

ProsMost of my co-workers were great team players and really good people. The Benefits were good and the environment was laid back but productive.

ConsCorporate didn't understand the teams that were not located at headquarters.

Advice to Senior ManagementThe people in the trenches usually know what's going on, listen to them.

Yes, I would recommend this company to a friend

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My experience (8 years) with MoneyGram has provided me with great international business skills

Finance (Current Employee)
Minneapolis, MN (US)

I have been working at MoneyGram International full-time for more than 8 years

ProsGetting visability to a true Global Corporation and how it functions across many countries, cultures, and languages.

ConsVery siloed enviornment. Cross department interactions is limited and at times, resented.

Advice to Senior ManagementCutting costs, doesn't make a stronger company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Had great opportunities to gain experience and business knowledge

Customer Service Representative (Current Employee)
Lakewood, CO (US)

I have been working at MoneyGram International full-time for more than 5 years

ProsWorked with a great team, great friendly enviornment. Had some employee appreciation events.

ConsThe people running the company were not transparent in their changes. There was an enormous amount of change in a short period of time, employee moral was low due to rumors and uncertainty in job safety. Outsourcing.

Advice to Senior ManagementValue employees, especially those who aren't in the upper levels. They are the front line of the company and make the money that pays our salary. Keep them informed of changes, their lives outside of work should matter. Many of these people have dedicated 10+ years to the company and their input on policy, procedures and changes were never considered. Maintain jobs in the U.S, company quality is going to signigicantly decline now that customer service is completely outsourced.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Representative

Major Account Representative (Current Employee)
Lakewood, CO (US)

I have been working at MoneyGram International full-time for more than 5 years

ProsMoneyGram operations is one of the global leading money transfer companies.
There is a great work environment with nice multicultural high educated people.
Even though MoneyGram a "mature" company as far as time since it was created and technology investments, it behaves like a start up making many structural changes that sometimes feels like they have lack of strategy that at the end cost money that could be invested in technology.

ConsMoneyGram is shows sign of the struggles from 2008 economic impact.
This company has not kept up with technology investments to keep being a strong competitor in the money transfer business or in paper products business.

I disagree with MoneyGram current approach on cutting cost. It is going to hurt the company in the long run.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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Great people, challenging leadership

Anonymous Employee (Current Employee)

I have been working at MoneyGram International full-time for more than 5 years

ProsUnique industry, very international, the people who work there really care about the customers they serve

ConsLeadership too distant, unrealistic on resources, struggles to provide real direction, trust issues

Advice to Senior ManagementListen to those who interact with the customer, create an environment of trust

Yes, I would recommend this company to a friend

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Good experience, culture changed drastically with new senior management

Senior Marketing Manager (Former Employee)
Minneapolis, MN (US)

I worked at MoneyGram International full-time for more than a year

ProsOpportunity for career growth, great people to work with

ConsA good culture rapidly changed to a negative culture with new leadership

Advice to Senior ManagementCare about employees more.

No, I would not recommend this company to a friend

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Dry financial-services environment,

Attorney - Marketing (Current Employee)
Dallas, TX (US)

I have been working at MoneyGram International full-time for more than a year

ProsGreat leaders, low pay, cool offices.

ConsNot much room for 'thinking-outside the box' work. "Systems" limit any new ideas.

Advice to Senior ManagementAllow, encourage work to be more fun

Yes, I would recommend this company to a friend

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Compliance analyst

Compliance Analyst (Current Employee)
Lakewood, CO (US)

I have been working at MoneyGram International full-time for more than 3 years

ProsGreat experience , allot to learn

ConsTough hours, low salary, you have to work on holidays

Advice to Senior ManagementNeed to provide more feed backs and care about employees benefits

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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OK experience

Anonymous Employee (Current Employee)

I have been working at MoneyGram International full-time

ProsNice working environment, nice people

Conspay a little less than I expect

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Good People

Compliance Analyst (Former Employee)
Brooklyn Park, MN (US)

I worked at MoneyGram International as a contractor for less than a year

Pros-I really enjoyed the team I was working with, a diverse group that got along well.
-I was given a lot of responsibilities even as a contract worker.
-Opportunity to take on projects if motivated to seek them out.
-Great experience with my supervisor
-Opportunities to work with charities regularly.

Cons-At times it seems to be a tired place.
-Lots of turnover.
-Not a lot of corporate or upper level interaction with my team.
-Seemed too informal at times...employees could wear jeans every day if they gave a certain amount to a charity...I prefer more professional environment, but that's just me.

Advice to Senior ManagementEngage with as many levels as you can.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at MoneyGram International reviews and ratings - including employee satisfaction and approval ratings for MoneyGram International CEO Pamela H. Patsley. All 17 reviews are posted anonymously by MoneyGram International employees.