Netflix Reviews

Updated 3 October 2014
Updated 3 October 2014
412 Reviews
3.7
412 Reviews
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
316 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 30 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA (US)
    Former Employee - Anonymous Employee in Los Gatos, CA (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Good "brand" for your resume, I guess. Outsiders will be impressed, if only because the PR machine has been in overdrive convincing people that this is still an innovative company. But a stock price bubble does not equal innovation.

    Cons

    Most of the honest reviews on here (meaning those not written by HR) have already covered it, but it's a terrible place to work - a pressure-cooker environment full of overpaid but insecure bosses who manage through fear and intimidation. Crazy high turnover in every group, lots of good people getting pushed out all the time by their managers. Then those people are blamed and insulted once they're gone and unable to defend themselves. The company also stopped innovating long ago. The salary, though substantial, is not worth it, especially when you see the C-level insiders routinely cashing out millions in shares like thieves in the night. Hmmm, what do they know that everyone else doesn't? Look elsewhere - there are many other more humane, ethical, and socially rewarding places to get paid well...like Wall Street.

    Advice to ManagementAdvice

    Keep selling as many shares as possible before the Wall Street lemmings finally figure you guys out. You have done a great job of this so far.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 14 people found this helpful  

    Horrible place to work, on every level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Account Specialist in Beverly Hills, CA (US)
    Former Employee - Digital Account Specialist in Beverly Hills, CA (US)

    I worked at Netflix full-time (more than an year)

    Pros

    The salary is good. Pretty much nothing else.

    Cons

    I was constantly fearful for my job and stressed out of my mind every day I came to work. Bosses were willing to lie and cover up their own errors to save their jobs. Lots of cold, heartless managers with no outside interests, no families - nothing but Netflix in their lives. Married people beware - when you interview there, ask about how Netflix feels about the "3 B's" - Babies, Birthdays and Brides (spoiler alert: they don't want to hear anything about them). Although some employees had dogs, so they had that going for them. I got into a disagreement with my manager and was fired soon thereafter. But it was for the best - I had tried to get pregnant for over a year while at Netflix but was so miserable and depressed it never happened. Less than a year after leaving this hellhole my husband and I welcomed a beautiful new baby girl. So this is probably a Pro - thank you Netflix for helping me and my family bring a little 'B' into this world, and thank you for making me realize that there are more things to life than big salaries and delusional arrogance, posturing and self-promotion. Hopefully the rest of your employees will one day see the light.

    Advice to ManagementAdvice

    Retire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Excessive Turn-over, Work Mobbing, Culture of Fear, Corporate BS at it's FINEST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time (more than 3 years)

    Pros

    pay. that's it. but it will feel like dirty money. after you've been here long enough (although evident to me right after I started...) you will wish you never started here because it will suck away your life and soul... the money won't matter. Oh... this was Pros. crap.

    Cons

    everything. insecure people. arrogance. letting go of people completely arbitrarily. using the annual 360 reviews as a harmless way for peer- reviews; then using those peer reviews as evidence... just as an FYI when you get a team of overpaid, untalented, bored people writing peer reviews it's an incubator for workplace mobbing (look it up) which happens ALL the time. Every week there are at least 1, if not 2 or 3 emails that go around about a team reorganization because someone was let go. When those people are your close colleagues you've successfully worked with; it's completely gross to have to accept their departure while you hang on. It wears on your soul. and, before you know it you HOPE you are let go.

    Advice to ManagementAdvice

    start a training program. stop thinking the world revolves around the bottom line. Care about your employees and stop treating them so poorly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Hillsboro, OR (US)
    Former Employee - Technical Support in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Starting wage was decent and the weekly pay (through the temp agency) made budgeting easy.
    Subscription perks were a feature (free discs and streaming, max package).

    Cons

    Being lied to about converting from temp employees to actual Netflix employees, having the conversion scheduled then canceled, not willing to take into account the general unhappiness of the customer and thus terminating good employees.

    Advice to ManagementAdvice

    Treat your employees with respect and follow through on your promises.

    Doesn't Recommend
    No opinion of CEO
  6. 5 people found this helpful  

    Previous employee, been a few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Beaverton, OR (US)
    Former Employee - Customer Service Representative in Beaverton, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Nice bling
    Decent pay
    very good ticket software

    Cons

    The only place I've seen this much churn is at a fruit packing shed. The best manager I've ever had was fired for no particular reason, along with his boss and several other employees. If you could not make the customers give you a good review (hard to do when they did maintenance every Tuesday at 10pm), you would be fired.

    Advice to ManagementAdvice

    Quit holding people accountable for things outside of their control.There's no point in a liberal vacation policy if people are fired for taking a few days off. I will not work for a company that does not have compassion for its employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Mistake of a lifetime. Total career suicide. Hillsboro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Hillsboro, OR (US)
    Former Employee - Csr1 in Hillsboro, OR (US)

    I worked at Netflix full-time (more than 3 years)

    Pros

    Paydays, quitting time, seeing your superiors fail.

    Cons

    How about...an unspoken policy of fear, day in, day out. Managers that are ignorant, uneducated, selfish, and stupid. Oh, and flunkie "team supervisors" that get promoted to the position only because they know how to suck up and let themselves get abused by management...Oh, there was so much more. This is flat-out the WORST company I've ever worked for. They laid me off because of my "call time average" was 7 seconds, yes...SECONDS, over their silly weekly limit. In reality, they laid me off because I was 50, and have medical problems. Oh, I hope I live to see the day when someone sues the hell out of them. I just can't wait. I have never wanted for a company to fail, but I want them to.

    Advice to ManagementAdvice

    Reed, pay attention, you little weasel. Why don't you sell this company so someone with someone with a soul can run it. Are we clear? You, Dude, SUCK!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 7 people found this helpful  

    Culture of fear...and (possibly) loathing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix

    Pros

    Relative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a "Hollywood" company. What drives Netflix is the Netflix "produced" shows; not the "innovative" streaming technology - Hollywood runs Netflix; not Los Gatos.

    Cons

    Since many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing "new" things. Again, the new thing at Netflix is producing new shows; not technology.

    Advice to ManagementAdvice

    You've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Worst job I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Hub Manager in Worcester, MA (US)
    Former Employee - Hub Manager in Worcester, MA (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Stock option plan was very good. IT department worked well with hubs. Some hub managers were willing to work as team.

    Cons

    Unrealistic expectations, super long hours, poor upper management skills, cold mechanical type company, not very team oriented, uncomfortable company to work for.

    Advice to ManagementAdvice

    Stand behind what your HR team describes during interviews. Listen to all employees.

    Doesn't Recommend
    No opinion of CEO
  10. 4 people found this helpful  

    Churn and burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Support Staff in Portland, OR (US)
    Former Employee - Call Center Support Staff in Portland, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Some great people there (fellow employee's)

    Cons

    Every call you get can result in a survey with either a "yes" or "no" if they were satisfied with Netflix. You can get anywhere from 40 to 120 calls a day and the survey feedback was instant, meaning as soon as the caller input their survey you were notified. 2 "No's" could wipe out a whole day of "Yes's" and a lot these callers were incredibly unstable. Anything from people not remembering their password to the website to death threats. You had just 4 minutes to try to make them happy somehow and get them off the line before you got an instant message asking what the problem was. If you had to many "No's" you get fired on the spot. Call time too long? Fired. People came and went so much I didn't want to get to know them well because I knew they'd be out the door shortly. I had an incredible team coach that had a lot of faith in me which allowed me to persist in this enviorment. When the whole "separate dvd shipping and online streaming" failed they fired him and many, many others. I hung around for 9 months before I quit, the pressure to make metrics was savage and it was estimated that only 5% of the employee's would make it to a full year. I could go on with situations where the customer was extremely abusive, said no to the survey and went way way over the 4 minutes I was allowed only to have my job threatened for not meeting metrics but hopefully you get the idea.

    Advice to ManagementAdvice

    My advice to management? I wouldn't know where to begin.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Avoid- Plenty of Fish in the Sea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR2 in Hillsboro, OR (US)
    Former Employee - CSR2 in Hillsboro, OR (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Inexpensive health insurance
    Unique work environment

    Cons

    Where do I start.... I am a highly educated, sharp, always employed individual and I found it very challenging to work for Netflix long-term. I've been employed in restaurant management, accounting and retail (just to name a few) and this company was by far, the worst place I've ever worked. At my youngest, I was a Merry Maid and I even found that much more enjoyable then slaving away to constant surveys, unintelligent callers and unrealistic expectations. Forget about taking vacation- embrace ocassional, mandatory over-time. Expect callers to personally threaten you and your family. Schedules constantly change to odd hours- no matter what your "ranking" in the center is. Little or no promotion within. I gladly chose to discontinue my employment with Netflix voluntarily and my quality of life has greatly improved.

    Advice to ManagementAdvice

    SMH- if you've made it this far, you've drank the Kool Aid.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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