Netflix

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Netflix Reviews

Updated Jul 05, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights
69 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Stay away. Too many great people are arbitrarily let go, with no warning or cause. Zero stability. Fear culture.

    Anonymous (Current Employee) Los Gatos, CA (US)

    ProsPay, free lunch. Some awesome people.

    ConsJerks, underachievers, people who have risen to upper management who don't have talent. Boring. Not innovative. No vacation policy means it's abused by people at the top and people at the bottom are too scared. HR is corrupt.

    Advice to Senior ManagementStop worrying so much about yourself, try to make a great product. Stop wasting so much money, it's disgusting.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Great place with high rewards and risks

    Senior Software Engineer (Current Employee) Los Gatos, CA (US)

    ProsGenerous Compensation.
    High productivity enivronment, you can feel sense of accomplishment.

    ConsCulture of Fear.
    There is no second warning. But you are let go.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Slow decline in customer and employee satisfaction.

    Customer Service Representative (Current Employee) Portland, OR (US)

    ProsI've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

    ConsOver the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

    Advice to Senior ManagementManagement has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Customer Service Training

    Customer Service Representative (Current Employee)

    ProsThey are very hard to please. Hard to maintain good numbers when the service is the issue.

    ConsI have nothing to add.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Nice while it lasted, not everything it is cut out to be.

    Anonymous Employee (Former Employee)

    ProsLunch, brand that people are aware of.

    ConsManagement overall is quite bad. Most people get promoted to the role based on seniority, not on actual ability to lead and mentor others.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great company with a big let down on a management decision

    Anonymous Employee (Former Employee)

    ProsGreat environment, and abundance of smart people, great managers,

    Conssome management decisions can be made without proper research.

    Advice to Senior Managementdon't allow outside influences affect how you hire...

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Highly political culture, dysfunctional.

    Senior Systems Administrator (Former Employee) Los Gatos, CA (US)

    ProsPay and the Netflix name helps on your resume, since most people outside do not know how bad it is inside.

    ConsMind numbing. Stress. Constantly watching your back. There are people who have very high title (Directors, Managers, even VPs) who got it because they've managed to stay there the longest. Not because they are qualified for the job. The long timer/oldtimers survived by CYA each others. Those who they think are dangerous to their job will get the knife in the back.

    It's not how good you are. It's how well you "play the game" and "fit in with the political culture". They value "safe" decisions that do not rock the boat. At least in the IT Ops dept that I worked in.

    Advice to Senior ManagementGet your head out of the cloud once in a while. There's real problem underneath. Engineering got tired of the dysfunctional IT Ops group, and built their own infrastructure so they don't have to deal with incompetent people.

    Best thing to do is fire everyone in Ops, and start fresh.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Repackager (former employee)

    Repackager (Former Employee) Santa Ana, CA (US)

    ProsEasy job to get for HS college student

    Consmindless work with no opportunity

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Started out great but toward the end not so much...

    Customer Service Representative (Former Employee) Hillsboro, OR (US)

    ProsFree movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...

    ConsFrequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.

    Advice to Senior ManagementSeems as though it would be difficult to keep quality people if the company lays off entire departments.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    High pay, but not worth it.

    Anonymous Employee (Former Employee) Hillsboro, OR (US)

    ProsUsed to be top of market pay. No longer is, but still higher than average.

    Free Netflix account.

    ConsThe Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not exist.

    The "Netflix culture" is hyped constantly but is not actually practiced. You will survive if you can speak the buzz words fluently while shamelessly self-promoting yourself at all times and never questioning management.

    Everyone is under tremendous stress to protect their position for as long as possible. Success in Hillsboro depends not on the quality of your work but upon your ability to spin the truth and play politics.

    Advice to Senior ManagementManagement is not looking for advice.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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