Netflix
3.2 of 5 379 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Mar 30, 2014
All Employees Current Employees Only

3.2 377 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(296 ratings)

52% of employees recommend this company to a friend
67 Employee Reviews Back to all reviews
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  • Disapproves of CEO

1 person found this helpful  

Slow decline in customer and employee satisfaction.

Customer Service Representative (Current Employee)
Portland, OR (US)

I have been working at Netflix full-time for more than 5 years

ProsI've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

ConsOver the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

Advice to Senior ManagementManagement has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

No, I would not recommend this company to a friend

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1 person found this helpful  

Customer Service Training

Customer Service Representative (Current Employee)

I have been working at Netflix full-time for less than a year

ProsThey are very hard to please. Hard to maintain good numbers when the service is the issue.

ConsI have nothing to add.

Advice to Senior ManagementNone

No, I would not recommend this company to a friend

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2 people found this helpful  

Nice while it lasted, not everything it is cut out to be.

Anonymous Employee (Former Employee)

I worked at Netflix full-time for more than a year

ProsLunch, brand that people are aware of.

ConsManagement overall is quite bad. Most people get promoted to the role based on seniority, not on actual ability to lead and mentor others.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company with a big let down on a management decision

Anonymous Employee (Former Employee)

I worked at Netflix as a contractor for less than a year

ProsGreat environment, and abundance of smart people, great managers,

Conssome management decisions can be made without proper research.

Advice to Senior Managementdon't allow outside influences affect how you hire...

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4 people found this helpful  

Highly political culture, dysfunctional.

Senior Systems Administrator (Former Employee)
Los Gatos, CA (US)

I worked at Netflix full-time for less than a year

ProsPay and the Netflix name helps on your resume, since most people outside do not know how bad it is inside.

ConsMind numbing. Stress. Constantly watching your back. There are people who have very high title (Directors, Managers, even VPs) who got it because they've managed to stay there the longest. Not because they are qualified for the job. The long timer/oldtimers survived by CYA each others. Those who they think are dangerous to their job will get the knife in the back.

It's not how good you are. It's how well you "play the game" and "fit in with the political culture". They value "safe" decisions that do not rock the boat. At least in the IT Ops dept that I worked in.

Advice to Senior ManagementGet your head out of the cloud once in a while. There's real problem underneath. Engineering got tired of the dysfunctional IT Ops group, and built their own infrastructure so they don't have to deal with incompetent people.

Best thing to do is fire everyone in Ops, and start fresh.

No, I would not recommend this company to a friend

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Repackager (former employee)

Repackager (Former Employee)
Santa Ana, CA (US)

I worked at Netflix part-time for less than a year

ProsEasy job to get for HS college student

Consmindless work with no opportunity

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Started out great but toward the end not so much...

Customer Service Representative (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time for more than a year

ProsFree movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...

ConsFrequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.

Advice to Senior ManagementSeems as though it would be difficult to keep quality people if the company lays off entire departments.

No, I would not recommend this company to a friend

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3 people found this helpful  

High pay, but not worth it.

Anonymous Employee (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time

ProsUsed to be top of market pay. No longer is, but still higher than average.

Free Netflix account.

ConsThe Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not exist.

The "Netflix culture" is hyped constantly but is not actually practiced. You will survive if you can speak the buzz words fluently while shamelessly self-promoting yourself at all times and never questioning management.

Everyone is under tremendous stress to protect their position for as long as possible. Success in Hillsboro depends not on the quality of your work but upon your ability to spin the truth and play politics.

Advice to Senior ManagementManagement is not looking for advice.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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11 people found this helpful  

Was once a Superstar now very much adrift.

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than 3 years

ProsFairly New Technology, Smart Talent, Free food and iphones. This place will certainly wow you in technology and some of the best talent, Good compensation.

Conslousy vacation policy(get real, no vacation policy - no vacation), very stressful work environment, little to no career opportunities if you are hired as an engineer, Chaos everywhere - High Turnover always affects your work one way or the other.

Advice to Senior ManagementAbout time you should check your champion badge, it may have expired. Qwikster was a debacle. But the hiring cycle afterwards brought some worse incompetent middle management. Open door policy and summary dismissals might have worked for us in the past when we were a DVD business, but it definitely is hurting us - Bay is a very small place. Your talent is leaving(or about to leave), others are simply not interested in working with us. If you dont believe me, ask why recruiters always have to bring talent from outside silicon valley. Promote openness, talent and healthy work environment - not mediocre middle management's words. Please bring back the culture from 3 years ago.

No, I would not recommend this company to a friend

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Great Pay, Little Security

Anonymous Employee (Former Employee)

I worked at Netflix full-time

ProsGood pay for the work, and benefits.

ConsAverage call center. Very high turnover

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Netflix reviews and ratings - including employee satisfaction and approval ratings for Netflix CEO Reed Hastings. All 67 reviews are posted anonymously by Netflix employees.