Pier 1 Imports Reviews

Updated 23 October 2014
Updated 23 October 2014
589 Reviews
3.1
589 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
316 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 110 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 43 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1.  

    Terrible, Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL (US)
    Former Employee - Anonymous Employee in Orlando, FL (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    The compensation was good, $10. But not good enough to deal with how low the managers were.

    Cons

    Applied online for Seasonal Sales Associate- called in for an interview. Waited almost 30 minutes for interview to find out it was a group interview. Following the interview they called me almost a week later asking if I wanted the position. I accepted came in for my first day of training, waited another 30 minutes for them to "be ready" I was considering leaving, I should have. After beginning training I learned it was more of a back stock position versus a Sales Associate position, and the sales associates would not even acknowledge me. I left and never returned.

    Advice to ManagementAdvice

    Be out right with what you are hiring for. Someone will want that job, without having to sucker someone with 4+ years of retail experience into doing it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    Cool product and discount there is not really too much else to say. But I have to put a 20 word minimum. Do not work here unless you want to do a lot of manual labor

    Cons

    Low pay, lots of lifting, upper management thinks it's so easy and does not understand time lines to execute. Promos Change almost daily, or weekly hard to keep up. Always short staffed.

    Advice to ManagementAdvice

    Pay better! Hire a backroom manger. Stop telling your managers it's so easy if you just plan, you can plan all day long and it won't help because the workload out weighs the people avail to do it

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great Product Sabotaged by Poor Management Practices and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Customers are usually wonderful and appreciate efforts to assist them, or when sharing new ideas and items. Awesome fragrances and very pretty use of color and displays to provide inspiration. Great new furniture products being introduced.

    Cons

    Disingenuous management. They will imply promotional opportunities exist as a "carrot" to avoid hiring necessary staff and to get more work out of an employee beyond their job description. Will also mess with scheduling (cutting hours to 10-15/wk for a month or more without notice or explanation) if they've been "working you too many hours" and so would have to pay for benefits. Supervisors also improperly force employees to clock out for breaks even though you are not allowed to leave if overlapping management coverage hasn't been scheduled. Supervisors threaten that to not clock out would result in being written up on an action plan. Regional managers have also had store level management falsify employee files in order to (retro actively) manufacture a "repeat" offense. In this area, there is also a well known "personal favorites" clique that, if you're not a part of, would forever keep you as an outsider, or worse, on the "To-Go" list, simply because the regional manager doesn't like your look or your personality doesn't click with hers (read, bend over and kiss her feet).

    Also, the Part-Time employment model Pier 1 practices (to avoid paying benefits) which covers nearly ALL store employees, combined with extremely low Associate pay (~8-8.50/hr), fosters high turnover and inadequate employee coverage for basic tasks needed for the functioning of the store and stockroom. This always makes it impossible to meet sales figures, KPIs, etc. on a consistent basis.

    Advice to ManagementAdvice

    Corporate management should guarantee a safe environment to share insights from the store level, while circumventing the regional management teams, in order to learn what is and isn't going on properly at their stores - particularly for repeat underperformers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contortionist! in Tampa, FL (US)
    Former Employee - Contortionist! in Tampa, FL (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Absolutely no "pros" for a part time Pier 1 employee.

    Cons

    The leaders and shareholders of this organization are taking absolute advantage of part-time employees by only paying $8.00 an hour to do ridiculous amounts of work and push their credit card that essentially rapes people through the interest they'll have to pay to buy all the garbage this outfit sells. I lasted a week (maybe) but realized after my first day on the floor that this was nothing more than a hell hole of a place to work. This company should be ashamed of itself. Now I realize why people are screaming to increase minimum wage! I've never worked for such an awful company before.

    Advice to ManagementAdvice

    Reward your part timers - those are the people who bust their butts to generate undeserved revenue for Pier 1!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Newport Coast, CA (US)
    Former Employee - Sales Associate in Newport Coast, CA (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    The discount, friendly co-workers, great view of the ocean.

    Cons

    Very limited hours if i was lucky I maybe got one four hour shift a week and that was it. Also they make their part time associates clean bathrooms and facilities. The managers never do any of that except treat you like you are less of a person for being a sales associate. They don't tell you when hiring new employees that you are responsible for cleaning to. Do not work here they seem to be going out of business and have a crappy business model as well.

    Advice to ManagementAdvice

    When you tell the new hire that they will be getting at least 20 hours a week stick to it please. Also you need to go over what exactly is in the employees responsibility when hiring a new employee. Also please treat the employees a lot better than just expendable labor. The managers are so damn lazy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Coordinator
    Current Employee - Stockroom Coordinator

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    I loved the product they sell and liked most of the people I worked with. Some of the managers want you to be yourself and help the customers make choices on what to buy.

    Cons

    the store I was in went through 3 store managers in 2 years. when ever there was an issue you where unable to speak to the store manager about the issue with out feeling stupid. I worked my butt off just to be treated like a child. trying to get through to the Distric manager was an even bigger waste of time. I understand there focus but they still need to take care of there staff when an issue occurs.

    Advice to ManagementAdvice

    listen to those who ask for help i regulars to issues with management. morale should be positive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Another greedy company (pier 1 Temecula, CA)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Temecula, CA (US)
    Current Employee - Sales Associate in Temecula, CA (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Fellow associates are the best asset to the company. The set up of statements is fun to do too.

    Cons

    Pay is barely above minimum wage for any associate. They expect lots of things done from certain people. The incentives for employees are crap (3 pier1 bucks for getting the most credit card, or selling UNICEF Christmas cards, sometimes nothing ). Associates are often ignored with new suggestions they bring up to management. Management always have the last word on anything regardless if they make sense or not, for example, no pier1 merchandise on the break room, even though employees love shopping there.

    Advice to ManagementAdvice

    Increase the power to associates by letting them choose employees of the quarter. This is the 21st century, and management shouldn't have the last word on everything. They are people too and they make mistakes (horrid mistakes). The big problem right now is talent being driven away by management. Increase associates paycheck, or bonuses. Associates love pier1, and if they have the money to spend on the store, pier1 most likely will see an increase in sales. Promoting within the associates will be great as well. Older associates feel really unappreciated if sales leads are brought from outside the store, and having to deal with training them while their opinion is constantly disregarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Awful

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Nice Atmosphere, Great Associates. Nice customers.

    Cons

    So many Cons

    1).They do not offer reference/letter of reference to anyone who needs it. After working here for a while, you would think you should be entitled to some things.
    2) Too many staffs.. Over 10 associates at once in a little shop
    3) It gets boring. Nothing to do most days due to too much staff/ too little customers
    4) Management is Pushy. We are told to ask for so many things from customers, its unbelievable.
    5) They play favorites
     and yes, you have to ask for permission to use the bathroom.

  10.  

    Needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time

    Pros

    Beautiful building to work in (Headquarters). Free parking. Great cafeteria.

    Cons

    Computer software broken more often than not. Crazy hours. Lack of permanent seating. Pay is so-so. Not competitive pay. When you hire on they make it seem like you are going to contribute to the company and be an important part of it. I didn't see that. Roller-coaster shifts. Different start time each day and no two days in a row off. No way to plan. Job description not accurate.

    Advice to ManagementAdvice

    Be more professional. Know your employees and take a genuine interest in them. Quit paying lip service to questions and problems that arise. Please be aware that your employees are your company. Be pro-active instead of running around looking for the next meeting. Way too many meetings at this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    The system is flawed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Palm Harbor, FL (US)
    Former Employee - Sales Associate in Palm Harbor, FL (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Great coworkers and associate discounts.

    Cons

    They don't allow you to work full time, never got a raise in a year and pregnancy benefits were horrible!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
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