Pier 1 Imports

  www.pier1.com
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Pier 1 Imports Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.1 514 reviews

69% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(288 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • The employee discount was the only thing good about the job(in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic(in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy(in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break)(in 31 reviews)

115 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Fickle.

    Sales Associate (Current Employee)

    ProsThe coworkers were fantastic. There seemed to be a whimsical feel about the store. A really nice environment to work in. The new product that always came in was a plus.

    ConsThe pay was nowhere near "competitive". There is a lot of work that goes in to being a successful store. Incentives? Nope. From managers down to the Sales Associate, expect your pay to hover around where you started. I worked there for several years to get through college and typically received an eight cent raise per year.

    Advice to Senior ManagementMy management was great on the store level. I couldn't applaud them more. They are the only reason I stayed for as long as I did. As for the corporation, the goals are unrealistic.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Assistant Manager

    Assistant Store Manager (Current Employee) Tacoma, WA (US)

    Prosnice people , great product, flexible with school schedule good job for students

    Consmust push for credit cards terrible!

    Advice to Senior ManagementFocus not only on credit card

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    I haven't gotten a raise since ive worked there in the past 4 years.

    Sales Associate (Current Employee) Cartersville, GA (US)

    ProsMost of the people I work with are nice.

    ConsI applied for a managers position. Instead of hiring me they hired someone who was stealing from them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Hard Work And Pressure For Little to No Payoff

    Sales Associate (Current Employee)

    ProsMy store had very friendly associates that were likable and made it feel like a family. Being a straight, college age guy, there is very little temptation to spend my paycheck here. After 3 years of working here, I've begun to feel confident in my product knowledge coming from knowing nothing about interior decor.

    ConsConstant demand for opening credit cards, getting emails, and surveys from customers. Working on hand and knee for customers that treat you like dirt for barely above minimum wage. Many customers I spoke with thought we earned at least $11 starting wage plus commission. Very few hours available and a full 8 hour shift maybe once every other month. End of year performance reviews are from 1-5 and unless you meet your high quota every week, you'll get either a 2 or 3.

    Advice to Senior ManagementThink about the associates. The customer is right most of the time but not always. Change the store and website systems from Microsoft Silverlight to Flash. Why use a new program that still has many bugs and performance issues instead of a tried and true 20+ year old program that is used by almost everyone.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Visually stimulating, decent place to work

    Sales Associate (Current Employee)

    ProsNice co-workers, good employee discount, pleasant work environment. Great place if you don't need the money.

    ConsVery low pay, 25 cent yearly raise, too few hours, push, push, push that credit card like your life depends on it. Unrealistic sales goals. Phony "Pier 1 family" sales talks.

    Advice to Senior ManagementListen to sales people once in a while. Too much emphasis on opening credit card in this economy. More hours would help you retain people. Stop regional managers from brow beating store managers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great place to work if you have a rich husband.

    Sales Associate (Current Employee) Providence, RI (US)

    Prosnice people to work with, generous discount, wearing jeans was nice

    Constypical retail woes, awful inconsistent pay, greedy shareholders, extremely high expectations for not much more than minimum wage. The store that I worked at didn't even have a/c and we had to wear long pants even when it was 90 degrees inside our store. When our manager reported it to property management, they claimed it was too expensive to fix (hence the greed comment) They offer substandard health insurance, but make certain that no one gets enough hours to qualify for it. All in all, a lousy company that makes millions selling cardboard furniture and fancy pillows from sweatshops.

    Advice to Senior Managementconsider offering a real sales bonus or higher hourly pay. Or if you expect your employees to perform as if they are in a commission environment, pay them 60 grand a year like all the other furniture stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Very Low Pay

    Sales Associate (Current Employee) Westport, CT (US)

    ProsNice working environment, good people, casual dress code.

    ConsNot enough hours, pathetic pay for the area (one of the most expensive areas to live in the U.S.), Management style and philosophy could be "more up to date" with the current culture. Sometimes understaffed which causes customers longer waiting times, not enough appreciation shown for how hard the associates work, no incentives given to motivate employees to move up, not that there are many opportunities.

    Advice to Senior ManagementSee Above....

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Competitive even if they claim it's not

    Sales Associate (Current Employee)

    ProsShort shifts and 25% discount

    Cons- You typically only get 2-3 shifts a week, and at least two "on call" shifts. There is no consistency in which days you're working and what time.
    - The pay is not much higher than minimum wage, and any raise is a couple pennies (after a year of working there). This on top of 8-12 a week is not enough to pay the bills.
    - I was told they were super flexible should I need to change my hours. I got a second job (which pays better and gives more hours), and my manager was very disgruntled when I told her I would be changing my availability.
    - I have worked here for quite some time and they have only ever zoned me to register. Had I known this was a cashier position, I would not have accepted it.
    - They claim it's not a competitive environment that every employee is equal and we are a team with one goal, not individual goals. Yet, they are constantly competing with other stores and each other to get Pier 1 cards.
    - Pretty much, your job depends on the Pier 1 card. The way management has told me that I need to get a card has made me feel as though I'd be fired by the end of the day if I didn't sign someone up for one.
    - Bottom line, they care way too much about the Pier 1 card.
    - The on call shifts are extremely aggravating. Some are closing shifts, so you sit around all day until you can call two hours before the scheduled time. It definitely gets in the way of your personal life.
    - The staff are super cliquey. I have never felt welcomed by the team I work with.

    Advice to Senior ManagementGet rid of the on call shifts. Relax on the Pier 1 card. Understand that some people need more than 8 hours a week, so you do need to be open to the idea of your employees having second careers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Not my favorite

    Sales Associate (Current Employee) Wichita, KS (US)

    ProsAwesome discount, pretty great customers, nice co-workers (sales associates), and cute merchandise.

    ConsToo pushy with a stupid credit card for customers, management picks on me sometimes for not knowing certain things.

    Advice to Senior ManagementStop with the pushiness of a credit card no one really wants. Also, stop with the on call shifts. Makes it hard to plan anything out for the week. Also, make sure new schedules are always two weeks in advance so plans can be made. I do have a life outside of work.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Very demanding and heavy lifting. Constant display and store changes.

    Store Manager (Former Employee) Orange, CA (US)

    ProsIf you like people it's a perfect job for you. Customer service is critical, there are anonymous customer surveys done on your store and you have to follow the six selling standards. Interesting furniture and shelf goods that come in all the time. Regional doesn't get involved in helping you in your store, you get a two week training in another manager's store then you are on your own. You get a 25% employee discount.

    ConsPayroll to run the entire store is way too low and it makes it tough to get all your work done and sell and run the staff. Lots of heavy lifting if not with display changes its with transitions and taking furniture out to the customers and lifting it on their trucks, sofas, dressers, nightstands...etc. Usually women come by themselves to pick up furniture orders and it's up to the manager on duty to do the heavy lifting. The company is very demanding with their expectations so you better produce and hit your targets or they find a way to replace you quickly. Most merchandise is from China and kinda cheap but the prices are high and you better sell it and add on. We had to bug customers for their emails all the time and forced to get customers to open the company credit card with high interest. Managers were held accountable if not hitting those goals. There is a lot involved in this job for below average pay and raises are between ten cents and fifty cents annually if you made your annual targets.

    Advice to Senior ManagementBe more realistic and get your hands dirty with the managers sometimes, it would boost morale.

    No, I would not recommend this company to a friend

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