Pier 1 Imports Reviews

Updated 27 August 2014
Updated 27 August 2014
559 Reviews

3.3
559 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
300 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A dreadful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stockroom Manager  in  Brookline, MA (US)
    Former Employee - Stockroom Manager in Brookline, MA (US)

    I worked at Pier 1 Imports full-time for less than a year

    Pros

    It was conveniently close (2 blocks from my house). It seemed at the time there was growth potential and the possibility of good benefits!

    Cons

    Unfortunately, the culture wasn't about operations, they were about sales. You could do your job flawlessly. But, even if you weren't hired as a sales person, they put pressure on you to sell! And not their product. Their credit card. I feel like I was hired under false pretenses!

    Advice to ManagementAdvice

    I feel like retail companies like this have lost sight that, quick returns and profits, mean nothing without a good operation infrastructure. And if your not selling a quality product and not giving excellent customer service, you shouldn't be even thinking about selling credit cards or rewards programs!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Company Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Pier 1 Imports full-time for more than a year

    Pros

    Discounts Love the product. Just got to watch the quality of some items.

    Cons

    May not be true for all locations but watch out for some managers. No respect for others.

    Advice to ManagementAdvice

    For those DM's out there. Please recognize that every store as more then a manager. If you want to know how the store is ran day by day talk to staff they will tell you. The BS fed to you by manager not always good. The location I was at had a manager the was useless but a very good at BS on the day DM around.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    No room for advancement at this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports full-time

    Pros

    Great benefits and that is all

    Cons

    career growth is not available. Training is minimal and people leave for worst companies just to get experience

    Advice to ManagementAdvice

    Consider that your management is the main issue

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Too much expected, too little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    25% discount on all merchandise for all associates, including sale and clearance
    You get to see the results of the surveys customers take about you (can also be a con!)

    Cons

    HUGE amount of pressure to open credit cards and obtain email sign-ups; hours given are based on these results

    You get some of the snootiest, rude, and demanding customers

    Flex shifts (basically you're on call for a designated shift; you need to call 2 hours before the start time and see if they need you or not) You are rarely called in for them, but you must still plan your day around them

    Large amount of stockroom/heavy lifting that is not reflected in your paycheck

    Advice to ManagementAdvice

    Get rid of flex shifts; we are part-time sales associates making minimum wage or a little more, not surgeons. Sales Associates and Sales Leaders have a lot of responsibilities; pay them in proportion to them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    This is not the place to work if you're a hard worker and want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Stockroom Associate  in  Cincinnati, OH (US)
    Former Employee - Sales Associate/Stockroom Associate in Cincinnati, OH (US)

    I worked at Pier 1 Imports part-time for more than 3 years

    Pros

    Working for this type of store was great. I enjoyed the various merchandise selection and how unique things were. The merchandise changed so often. If enjoy working with customers, then this is the place for you - very customer service centered - almost a bit overboard.

    Cons

    This is not the place to work for if you're a hard worker. People were completely taken advantage of during the three years with this company. All of the tasks, merchandising, setting sales, etc was put heavily on certain associates shoulders and was only a Sales Associate. The few of us did more work than the majority of the Sales Leads and Management.
    Knew everything about that store and was never given the opportunity to move up with the company. Was always told it would happen, and how deserving of it but over three years keeping that store together, felt it was time to leave.
    Management hires and puts in those people they "want" or "know" versus who makes the best fit.
    There were also no "full time" associates. Even Sales Leaders were part-time so didn't have to pay health benefits.

    Advice to ManagementAdvice

    Needs to think and consider hiring those who are "good"fits for the company - those who work hard, deserve, and want higher positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Sherwood Park, AB (Canada)
    Current Employee - Sales Associate in Sherwood Park, AB (Canada)

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    You can change your availability as much as you want, check your schedule online at home, they're really good about giving certain time off for appointments etc.

    Cons

    You only get unpaid half hour lunch breaks, the management is totally apathetic when it comes to you as a person (you're just a number in their eyes), everybody is pretentious, you will constantly receive "cues" even when every customer in your section either has been helped or doesn't want help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Promises not kept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Sacramento, CA (US)
    Former Employee - Sales Associate in Sacramento, CA (US)

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    The pay..made more than min. wage
    Other staff seemed nice, but only scheduled with a half hour over-lap so really didn't know them well enough.

    Cons

    I wasn't told prior to being hired hours are based on how many credit card sign ups you get. Really? Don't give me hours based on customer service. so sad.

    The assistant mgr at the store I worked was way too young and immature to run a store. (The mgr left taking another position at a different company)

    Sales leads/mgmt spend too much time chatting in the back leaving one sales person on the floor. Had to call for help each time it got busy.

    Hired for full time work-was scheduled no more than 10 hrs a week. (That's part, part time)

    Advice to ManagementAdvice

    Hire assistant mgrs with experience and maturity.

    Recommends
    No opinion of CEO
  9. 2 people found this helpful  

    Fickle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    The coworkers were fantastic. There seemed to be a whimsical feel about the store. A really nice environment to work in. The new product that always came in was a plus.

    Cons

    The pay was nowhere near "competitive". There is a lot of work that goes in to being a successful store. Incentives? Nope. From managers down to the Sales Associate, expect your pay to hover around where you started. I worked there for several years to get through college and typically received an eight cent raise per year.

    Advice to ManagementAdvice

    My management was great on the store level. I couldn't applaud them more. They are the only reason I stayed for as long as I did. As for the corporation, the goals are unrealistic.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Tacoma, WA (US)
    Current Employee - Assistant Store Manager in Tacoma, WA (US)

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    nice people , great product, flexible with school schedule good job for students

    Cons

    must push for credit cards terrible!

    Advice to ManagementAdvice

    Focus not only on credit card

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    I haven't gotten a raise since ive worked there in the past 4 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Cartersville, GA (US)
    Current Employee - Sales Associate in Cartersville, GA (US)

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Most of the people I work with are nice.

    Cons

    I applied for a managers position. Instead of hiring me they hired someone who was stealing from them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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