Pier 1 Imports Reviews

Updated 22 April 2015
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2.0
159 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
70 Ratings

159 Employee Reviews

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  1. Not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    25% discount on anything in store, good first time experience, flexible schedules for college students

    Cons

    No schedule stability whatsoever, getting called in early frequently, heavy workload, sales associates are underpaid for how much work they are expected to do, pressure on sales associates to single- handedly maintain store sales and conversion rates with little to no help, having to push the credit card on every customer

    Advice to Management

    Help associates to maintain sales goals that you set for them, and offer a little more schedule stability.

  2. Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC (Canada)
    Former Employee - Sales Associate in Vancouver, BC (Canada)

    I worked at Pier 1 Imports part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers are awesome people to work with and the sales leads are great too. Discount is decent and locations are easily accessible. The store overall is pretty well-organized in terms of how shipped/reserve orders are done. Training is good and coworkers/sales leads are really helpful when you're new.

    Cons

    Managers often didn't work well together and it affected the environment. Store manager did not let employees swap shifts unless talking to her beforehand and getting approval. Very difficult to work with the passive aggressiveness of some of the managers. They would make rude remarks and behave inappropriately even on the store floor. It was hard to approach them. Scheduling can be a mess with some weeks getting mostly on-call shifts and others with over 25 hours just for a PT job. It is near impossible to get enough hours if you want this to be a full-time job.

    Advice to Management

    Give more flexibility for employees to swap shifts with one another. Communicate better with other managers. Behave more professionally towards employees on and off the floor.

  3. Employees are not a priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great product, fun people in the stores

    Cons

    No regard for employees

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  5. Good first job, if you don't mind rude customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (Less than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    It really just depends on who you're working with

    Cons

    Flex schedules, transitions, managers not paying attention to your availability that you set.

  6. Part-time hours are less than part-time; janitorial responsibilities; hazardous stockrooms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Seattle, WA (US)
    Former Employee - Sales Associate in Seattle, WA (US)

    I worked at Pier 1 Imports part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working at an iconic store with some cool stuff
    Discount
    Short shifts

    Cons

    Company is struggling, online business is what's keeping it alive. Part-time hours can be (and often) are as little as 8-12 hours/week. Very hyper about clocking in no more than a couple of minutes before and after shifts. Assigned 'on call' hours, which most of the time you're not needed. MUST push credit card which no one wants (seriously). Same for completing surveys. Stock room is not up to code and sometimes hazardous. Mopping floors with hydrogen peroxide based cleaner that bleaches clothing, and cleaning public bathrooms. Can't spend much time with customers - have to follow a 'touch-base' system. Most furniture has some damage. Training was almost entirely by insipid and patronizing video. Some great merchandise but a lot of junk. Most furniture is damaged. Stand-alone stores lack security.

    Advice to Management

    Lessen the work load of managers who are responsible for EVERY aspect of a business: Unloading merchandise, staging it, maintaining a stock room and making repairs in addition to all other retail managerial responsibilities. Emphasize safe stockrooms. What is with the hiring of many people who work 8-12 hours maximum? Don't blame Obamacare. Get rid of junk that cheapens store. Improve store infrastructure for older buildings. Improve security for stand alone-stores. Accept that customers who open store credit cards will do so Macy's, Nordstrom, etc stores but not small specialty stores. Odd message to customers about wanting feedback to improve Pier 1. Bring in new marketing team at corporate headquarters. Improve on all of the above, or close stores.

  7. Met nice people while I worked there. Staff is highly underpaid for the work load expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Lead in Appleton, WI (US)
    Former Employee - Sales Lead in Appleton, WI (US)

    I worked at Pier 1 Imports full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Fun co-workers.
    -Unique and new merchandise.
    -Flexible scheduling.

    Cons

    -Employees are WAY underpaid and any 'reviews/raises' given are laughable. (made just over $9.00/hr. as management.) - left to a competitor offering significantly more.
    -Management likes to use hard-workers for their own benefit, constantly taking credit for associates ideas and merchandising skills.
    -Workload too heavy and never enough people scheduled. Normal weekday, usually 1-2 sales associates and one member of management to run entire store.
    -VERY physical! Lots of heavy lifting, climbing ladders, stacking/moving furniture etc.
    -Too much focus on selling Pier 1 Credit Card. Other areas of customer service lost to this. If you are willing to open up an account, staff will spend a ton of time on this person and other customers are forgotten/become less important than getting the signup.
    -Monthly/Seasonal transitions are EXTREMELY strenuous. Certain management was rarely there to help with late nights. Lack of direction and obscure expectations made it impossible to complete them in the time frame.
    -Pay scale for associates and sales leads is embarrassingly low. Considering a lot of their competitors like Williams-Sonoma, Bed Bath and Beyond, Pottery Barn, they should be paying their associates so much more, especially when demanding the higher standards of customer service.
    -Benefits are not that great. Even with a 25% employee discount, most merchandise is still not affordable. Rarely are bonuses earned. No real incentives other than 'bragging rights' with credit signups.

    Advice to Management

    Be more appreciative of lower level employees and all that they strive for. They are the ones busting butt, only for upper management to continually come in and undermine their decisions, and take credit for the outstanding ideas and hard work accomplished. Pay scale is ridiculously low for the people who deserve more, and management makes it next to impossible to move up in the company.

  8. Research each location thoroughly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newmarket, ON (Canada)
    Former Employee - Anonymous Employee in Newmarket, ON (Canada)

    I worked at Pier 1 Imports

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great people.....co-workers & 2 of the 5 managers. Great staff discount.

    Cons

    Physically & mentally exhausting......minimum wage & minimal appreciation for my contributions. Typical retail with 3 managers that didn't manage their staff....they bullied & used intimidation. During my 6 month employment, 2 managers were fired...obviously there were issues.

  9. Helpful (1)

    Pier 1 expects much but delivers little.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader in Atlanta, GA (US)
    Former Employee - Sales Leader in Atlanta, GA (US)

    I worked at Pier 1 Imports part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company offered incentives such as percentage bonuses for meeting your monthly targets plus a specific percent. So each month you could make an additional $300-$1000. Also, vacation and week schedules were flexible. It was also not the most stressful retail environment I've worked in

    Cons

    Personal growth does not go far beyond the position you enter the company as and promotions are nonexistent. Also, good luck negotiating a raise mid year.

    Advice to Management

    Rethink your business model because the 21st century is taking you for a ride.

  10. Helpful (1)

    Great associates low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Flexible hours good people, great discount

    Cons

    Low pay, awful mid/upper management, credit card pushing, heavy lifting, continuously changing store layout which frustrates customers

    Advice to Management

    Pay your team better,

  11. Not an amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader in Danvers, MA (US)
    Current Employee - Sales Leader in Danvers, MA (US)

    I have been working at Pier 1 Imports part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Discount, Easy dress code, reasonable customers

    Cons

    unprofessional management, inflexibility in scheduling, incomplete training, often hire/fill positions from outside the company

    Advice to Management

    Improve quality of training and quantity of hours spent training. Retrain some managers in HR sensitive issues and dealing with associates and their needs.

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