Pier 1 Imports

www.pier1.com
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Pier 1 Imports Reviews

Updated 13 February 2015
Updated 13 February 2015
148 Reviews
2.0
148 Reviews
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Recommend to a friend
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
148 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

148 Employee Reviews Back to all Reviews

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  1.  

    Unpleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Somerset, NJ (US)
    Former Employee - Store Manager in Somerset, NJ (US)

    I worked at Pier 1 Imports full-time (more than 3 years)

    Pros

    I did like the merchandise, other than furniture. First manager was flexible with time off and timetable for completing tasks.

    Cons

    Extreme micro-management by upper management. No support during heavy floor set transitions. Constant surprise visits aimed at collecting disparaging information on the staff. Threatened disciplinary action even when performance was best in region. Played favorites, held those in favor to less of a standard. Training during first two weeks was non existent . Was placed in front of a computer for two weeks and told to read policy and procedure. Furniture was cheap and often fell apart while building it for the floor.

    Advice to ManagementAdvice

    Take a hard look at your regional managers, rather than micromanaging your store teams. There is more physicality in this company compared to many other retailers, so there should be more hours and full time Sales Leaders, as well as a full time stock person. When unloading thirty pallets from a full tractor trailer and getting no stock hours while having to have it done in one day was next to impossible. Set policy and adhere to it, not changing constantly depending on the circumstance. Mindshare, instead of being a tool, was a KPI that you were drilled about over and over.

    Doesn't Recommend
    Negative Outlook
  2.  

    Okay as holiday hire. Completely disagree for reason being laid off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Newport Coast, CA (US)
    Former Employee - Seasonal Sales Associate in Newport Coast, CA (US)

    I worked at Pier 1 Imports

    Pros

    Pier 1 has items that most stores do not carry such as flavored candles as well as diffusers with the same flavor. Most of their products are unique and fun and customers are happy with the products. Customers were pleasant to work with and job duties were very fair. Coworkers were very friendly and fun to work with.

    Cons

    Employees are notified of their schedules for the next week, a very short notice system that caused numerous conflicts during the holidays.

    The store chain is trying their best to push their credit cards (at a whopping 27% interest rate) and it was uncomfortable to push credit cards to every customer as the managers instruct us to do so. In fact corporate trains us to push the cards many times per customer. You would think once is enough once he/she says no.

    Lastly, they have let me go ONLY because I haven't sold any credit cards. I have made some very large sales and made the store thousands of dollars during my time there and have done my shifts perfectly as instructed. This was completely uncalled for.

    Advice to ManagementAdvice

    Stop making the store into a bank. Stores are supposed to sell PRODUCTS, not credit cards as their main focus. If stores are doing their best to promote credit cards over their products, then that store has a serious problem or they are desperate.
    The employees deserve better perks than a 25% in-store discount. Either offer commission or a higher discount, but this is just a cheap move by corporate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    is it worth it?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports

    Pros

    The 25% discount. The associates I work with.

    Cons

    Low pay for the requirements of the job. Hours always getting cut often- even for me as a "full time" manager who was promised a minimum of 36 hours a week. I get an average of 28. The expectations of opening at least 1 credit card per shift is unrealistic. A lot of heavy lifting. Definitely more than their 50 pound requirement. Low communication from my manager. We're expected to "figure it out". The work/life balance is horrible. I rarely get time off when requested for the special days when my children have events for school or sports. I'm given days off based around when my manager wants her time off instead.

    Advice to ManagementAdvice

    Train your managers. Pushing the numbers doesn't teach them how to manage others- it teaches them how to get results by cut throat infection everyone else.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun People, Bad Growth, Bad Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Lauderdale, FL (US)
    Current Employee - Sales Associate in Fort Lauderdale, FL (US)

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    Its a fun place, and the employees are very nice people.

    Cons

    Management is tied to corporate rules. The door counts the number of people who come in and out. If your sales don't match the number of in coming people then your manager gets in trouble. Very stupid, because not every customer is in to buy, many browse.

    They require 2 credit card openings every week. There's a checklist the manager carries around and they watch you interact with every customer. If you don't go through A-Z on the checklist in the exact way you;re supposed to you get in trouble. It feels like a telemarketer script. And you can tell the customer is annoyed at how many questions you're asking and how forceful you're being. I sold more and opened more credit cards just being a nice personable person than by following that script.

    The stockroom is a mess and needs a better organization scheme. Don't just throw all lamps together in a corner, or all the art in a shelf. Takes forever to find what the customer wants.

    Advice to ManagementAdvice

    Corporate needs to figure out that scripts and conversion numbers don't drive sales. Product knowledge and teaching sales people how to talk does. Paying them better would help motivate them too.

    Also add Full-time back to the table. We get the economy was bad, but its time to give people hours they can actually live on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The expectations are unreal for the pay and hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pensacola, FL (US)
    Current Employee - Anonymous Employee in Pensacola, FL (US)

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    The discount you receive is great - 25% off everything including clearance and sale prices. The atmosphere is great except when furniture falls on you.

    Cons

    I'm a Leader with Pier 1, and this company blows my mind. Everyday is an opportunity to get severely injured or re-injured. Usually there's only 2 people in the store, and if a customer needs an item out of the back, I have to go get it. More times than none, the item is a chair or chest and I'm having to lift these pieces over my head, by myself, because someone has to remain on the floor. Besides all the ways to get hurt, the company focuses on pushing their store credit card and it gets super annoying to customers. Also, when sales are down associates hours are cut, and the company is OK with this. It's NOT OK to cut our hours because we aren't making sales!

    Advice to ManagementAdvice

    Wonder why there is so much turnover with this company? The amount of pay received does not reflect the amount of work expected. Offer commission to sales associates.. I mean, as much money as this company makes, you can afford to include a bonus structure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Easy job made difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Associate
    Current Employee - Stockroom Associate

    I have been working at Pier 1 Imports (more than a year)

    Pros

    Receive a steady paycheck weekly

    Cons

    Always cutting hours for employees when possible. Manager loves to micromanage everything. Want leadership but, don't give any power.

    Doesn't Recommend
    Negative Outlook
  8.  

    There's better places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports

    Pros

    The work hours are pretty flexible and the place itself generally smells good.
    Some of the Sales leaders are pretty cool to work with and are helpful.
    Customers seem to be friendly.

    Cons

    The management and mainly the store manager is horrid to work for. They will hound you for not mentioning small things like the survey at the bottom of the receipt. They act is if you are personally responsible for their sales being down and they have you harass customers about their credit card applications that nobody wants to to sign up for. You will literally have your hours cut or diminished to other workers depending on the number of Instant Credit apps you can get people to sign up for.

    Advice to ManagementAdvice

    Stop taking your lack of sales on the associates that are already too busy with everything else in the store to accommodate every customer that walks in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great, strategic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Chesapeake, VA (US)
    Former Employee - Retail Sales Associate in Chesapeake, VA (US)

    I worked at Pier 1 Imports

    Pros

    Emloyee discount, atmosphere pleasant, clear expectations

    Cons

    Low pay, high sales expectations

    Advice to ManagementAdvice

    Higher pay for hard working retailers

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Opportunity for advancement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    You have opportunity for advancement

    Cons

    You have hoops to jump thru to advance

  11. 1 person found this helpful  

    Fun for a while

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    Customers are fun to help. Merchandise is varied which appeals to a variety of people.

    Cons

    Training is marginal. Compensation is low for what is expected.

    Advice to ManagementAdvice

    Reward the associates more. Be more encouraging with compliments.

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