Pier 1 Imports

  www.pier1.com
  www.pier1.com

Pier 1 Imports Reviews

Updated 12 November 2014
Updated 12 November 2014
608 Reviews
3.1
608 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
323 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 111 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

137 Employee Reviews Back to all reviews

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  1.  

    Could be so much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Co-workers are very nice, products are fantastic. 25% employee discount, and great customers.

    Cons

    Way too stressful. I don't know what has happened to retail to turn it into such a stressful job. The constant coaching and stress of opening instant credits was overwhelming. You really couldn't give the best customer service because you'd be so stressed about pitching the credit card, even when the customer would decline, you still had to mention more benefits, and a lot of customers were put-off by the constant harassment. Then there is "conversion". You get in trouble for not converting at least 35% of the people who walk into the store into sales. Never mind that people walk in and out to use the restroom, ask for directions, or let their kids run in and out of the store making it impossible to accomplish a 35% conversion on a regular basis. You could have a $1,000 furniture sale, but not want to help the customer out the door with their purchase because it would wreck your conversion. It truly is insane. Also, the weekly shipments that they expect you to unload, build furniture, and display it super quickly all while not "tasking" when customers are in the store. And lastly, the surveys. You can't be a genuine sales person when you have a list of statements you have to make to customers to ensure you don't get marked down for not saying...and it's a long one. So everyone sounds robotic saying the same things over and over. It's a shame, because Pier1 could be a fabulous place to work if they threw out all of the constant stressful tracking, and just let their employees shine and make real connections with their customers simply by being real themselves.

    Advice to ManagementAdvice

    Throw out the constant tracking, time-wasting conference calls and focus more on product knowledge.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports full-time (more than an year)

    Pros

    25% employee discount, Ability to give feedback and ideas to corporate office, Most co-workers friendly, bonuses for managers if sales goals are met.

    Cons

    Unhealthy place to work physically and emotionally. It will destroy your body, especially your joints. I have gastritis brought on by the stress of the job. Extreme lack of appreciation. No matter how hard you work, you just have to hear about whatever wasn't perfect. Not a lot of positive reinforcement. The pay is VERY LOW (not just for associates - for wage-earning managers as well) for the amount of work you are doing. You will be too exhausted and stressed to have a life. Bonuses are relatively small. I think the corporate office has no idea how much work they put on the store staff, or they just don't care. Be prepared to be a work-horse. If HR gets involved in anything, they will believe the person who reported something over the other person. The people with bad behavior pretty much always get away with it, and if you report any mistreatment to your manager, prepared for it to be ignored over and over. No support system.

    Advice to ManagementAdvice

    Pay your employees based on the amount of work you expect in that position. Give better bonuses and benefits. Everyone at corporate should have to work in a store for 3 months during transition time to give them perspective. Don't set workload expectations so high with no reward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not Well Managed, No room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Humble, TX (US)
    Former Employee - Sales Associate in Humble, TX (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    25% discount, The "associates" are nice and considerate. Always great merchandise to buy especially during holiday season. You make personal relationships with customers.

    Cons

    Managers treat you like you are 17 year old children. The heavy lifting and building statements and shelves makes you feel like you are working at Home Depot. The overall pushing of making sure you open 2 Pier 1 Credit Cards per shift is ridiculous because they make it to where you ask over and over again to a customer if they would like to open one to the point the customer is saying NO five times. You don't get acknowledged for the amount of sales you make that day money wise. You could do a $2500 sale and you don't get a thank you. Definitely at the Humble location it's very cluttered and things break everyday. No opportunity for advancement the manager says even after having one of her team leads leave and I ask over and over again I would to take on the role and train. I was getting 20 surveys and 5-10 Pier 1 cards when I first started but once I started seeing I was not getting any recognition barely for it I just kinda slowly let it go. Just too much is going on with this store and company and don't recommend getting involved unless you just shop here.

    Advice to ManagementAdvice

    To be more kind and considerate to employees and respect them just as they would like for us to do to them. We are not children and we are only part time. You guys expect way to much from part time associates especially only paying $8.25/Hr.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Hate it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Pier 1 Imports full-time (more than 5 years)

    Pros

    Not many I can think of.

    Cons

    The amount of lifting and work that is required for the low pay is ridiculous.

    Advice to ManagementAdvice

    Starting pay should be more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    If I Wanted to Work in a Warehouse ...

    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Being surrounded by beautiful items was nice. Seeing new things before anyone else if you're a shopper there, too, was fun. Staff was very friendly.

    Cons

    I was hired as a sales associate and expected hard work as the company sells larger items and there is always stocking and displays to work on. What I didn't count on was being a warehouse worker. I worked a late night, dealing with super highly stacked pallets, taking them apart and lifting heavy boxes from about 8 feet up, was told to find my own merchandise from the pallets (naturally, my boxes were at the bottom of a fully stacked pallet full of ceramic dishes and other very heavy items) even though I had only just started working there and had no clue what I was even looking for, and trying to maneuver around hundreds of boxes, pallets, trash, people in a small back stock room. Oh, and cutting down huge boxes and dragging them to the dumpster out back. Needless to say, I quit after that shift without ever having a normal sales shift given to me. If I wanted to work in a warehouse, I would have applied at one and not at a retail store as a sales associate.

    Advice to ManagementAdvice

    Don't just tell interviewees that it is hard work. Be VERY specific. It would be nice to make an informed decision to work there. And maybe don't give employees freight shifts their very first week there. It scares people off. Or perhaps hire staff specifically for freight shifts only.

    Doesn't Recommend
    No opinion of CEO
  7.  

    horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Redlands, CA (US)
    Current Employee - Sales Associate in Redlands, CA (US)

    I have been working at Pier 1 Imports part-time (more than an year)

    Pros

    25 Percent discount
    you can go up in the company
    customers are great

    Cons

    flexibility hours
    harassed by manager
    obsessed with Ic's

    Advice to ManagementAdvice

    The first few months working here were amazing! My co workers were a blast the customers, managers everyone! up until the company switched managers with us everything went down hill! everyone quit, hours were not flexible at all even if you added your availability 2 weeks ahead of time.The new manager made it feel like you were walking on eggshells every time she came around.Not only that but do i even have to mention the pressure to open credit cards is crazy!! your hours are based on how many you open.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Non sense

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    Salary
    Some people
    A good step for your next job
    Expensive benefits
    Learning experience of what not to do

    Cons

    60 per week
    Managers
    Safety
    No logic
    They loose a Supervisor every 3 months

    Advice to ManagementAdvice

    Take care of your supervisors

  9.  

    Overnight Stock Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overnight Stock Coordinator in New York, NY (US)
    Current Employee - Overnight Stock Coordinator in New York, NY (US)

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    It is interesting if you are creative. If you like to arrange furniture and design displays that will be appealing to the consumer. If you are working in the New York City Area you are compensated weekly instead of Bi-Weekly.

    Cons

    Compensation is no competitive and under satisfactory for the amount of work and commitment required. Leadership is reactive instead of pro-active. You will consistently be understaffed and over worked. There isn't any effective training to elevate the efficiency and productivity of the team as well as your role. The office culture is very catty and competitive. There are constant violations of H.R confidentiality agreement. If you don't mind it being shared then do tell all. Mediocre Benefit package.

    Advice to ManagementAdvice

    Listen to your employees. Appreciate them and raise morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Very little room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    My coworkers were generally very friendly and helpful. Management was really nice and they are very good about working around your schedule.

    Cons

    This job is only good if you're looking to work part time, a couple of days per week. This might be an ideal situation for someone that's semi-retired looking to get out of the house, or a college/high school student, or if you're just looking for a second job.Every sales associate is considered a "limited employee", meaning they are all part time and not one of them can work more than 20 hrs a week. You'll be lucky to work 10 hrs a week, because they hire such a large amount of sales associates and keep them all working just a couple days per week. The only way to get more hours is to be promoted to a management position, and that's very unlikely to happen considering there are a lot of sales associates that have been there for years, trying to move up in the company. And if you DO move up, you'll hardly get a raise and you'll work maybe, 30 hrs a week (not even full time). They push the Pier 1 card way too hard on customers, and train the employees to badger the customers and follow them around the store trying to get them to buy something. They push employees way too hard to make sales. The sales goals are completely unrealistic.

    Advice to ManagementAdvice

    Quality not quantity..hire less sales associates and give them more hours, better pay and benefits. Set REALISTIC sales goals and don't push your associates to annoy customers into buying something or signing up for the pier 1 card. Most shoppers do not like to be pestered into buying or signing up for something

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Over-worked as a part-timer

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in College Station, TX (US)
    Former Employee - Sales Associate in College Station, TX (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Fast paced work
    Opportunities to distinguish oneself from work accomplishments
    Discounts on store merchandise

    Cons

    Sales goals set unrealistically high for the amount of store traffic
    Penalties arising from not meeting those sales goals
    Was forced to work through sickness, resulting in more sickness

    Advice to ManagementAdvice

    Do not expect part-timers who are on a tight schedule (school, other jobs, etc.) to reach the top of the sales chart during their time there. It is very improbable for those that work 15 hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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