Press Ganey
2.7 of 5 74 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated Mar 26, 2014
All Employees Current Employees Only

2.7 74 reviews

                             

42% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(57 ratings)

39% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
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  • Disapproves of CEO

2 people found this helpful  

Do not like the direction of the company

Anonymous Employee (Current Employee)

I have been working at Press Ganey

ProsLaid back work environment and fast paced culture

ConsToo many managers and too few associates

Advice to Senior ManagementListen to associates more

No, I would not recommend this company to a friend

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1 person found this helpful  

Unrealistic expectations

Anonymous Employee (Former Employee)
South Bend, IN (US)

I worked at Press Ganey as a contractor for more than a year

ProsStill some flex scheduling/WFH allowed, good people on teams, still some smart people remaining. Can still see a shadow of what the company used to be.

ConsBleeding staff off like crazy, low or non-existent raises, management constantly changing focus and promising clients projects on unrealistic delivery schedules. Always having to compromise product quality to get things done under the gun. Cannot hire new staff to cover attrition, or hiring process moves interminably slow if allowed (rarely).

Advice to Senior ManagementResign.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Disorganized

Anonymous Employee (Former Employee)

I worked at Press Ganey as a contractor for less than a year

ProsWork from home options, business casual dress, decent pay.

ConsAmbiguous job descriptions; unclear roles and responsibilities. Attended a major conference call that was boring and rather quiet. Then, the CTO jumps on the call and it was as if the seas parted and the sun started shining. Everyone and anyone was trying to get their point or feedback in at any cost. Highly political environment. Several groups withhold information in order to keep system knowledge at a minimum, therefore ensuring job security. Leadership runs and hides when things go bad, leaving front line staff to pick up the pieces or clean up the mess left behind. Lots of good employees left the company in my short time there.

Advice to Senior ManagementClearly define roles and responsibilities. Figure out what type of company you want to be. Open the lines of communication. Slow the amount of strategic/visionary changes and let your folks run with it.

No, I would not recommend this company to a friend

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3 people found this helpful  

Great mission. Lousy vision.

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time

ProsThe people are some of the smartest and funniest people I've ever met. Very committed to the job.

ConsVery top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

Advice to Senior ManagementHire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Great if you are an executive....

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than a year

ProsGood experience, I don't do a lot and I get my personal things done.

ConsBad pay,I basically am a high paid nanny, maid.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Mixed

Anonymous Employee (Former Employee)

I worked at Press Ganey

ProsWas a small company with a tremendous focus on patient/ employee/ physician satisfaction metrics, measurement, reporting, and helping clients scientifically understand their feedback and how to use it to improve.

ConsTurned focus away from measurement; multiple clients and employees have left and continue to search for a company that truly focuses on accurate reporting of experiences. Several new management teams have come in and thrown the company off the rails. So many good people left, and continue to leave.

Advice to Senior ManagementGo back to your roots - return to your core business.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Disapointing

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time

ProsBenefits, hours flexibility.Able to work remotely.

ConsLack of leadership. Cut throat, cold working environment.

Advice to Senior ManagementBe Human.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unappreciated

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time for more than 3 years

ProsCo-workers are wonderful; lower-level employees really know what teamwork means...

ConsSenior leadership seems so removed from those employees at the bottom.

No, I would not recommend this company to a friend

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3 people found this helpful  

Was a great company to work for

Anonymous Employee (Current Employee)

I have been working at Press Ganey

ProsStill has some great people doing some good things.

ConsVery little incentive to work hard here unless you are one of the chosen few. The leadership has tried blaming previous leadership and made drastic changes but they continue to lose quality people and try to replace them with "resources".

Advice to Senior ManagementDon't just listen but actually make changes. It might be too late.

No, I would not recommend this company to a friend

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4 people found this helpful  

Tedious,, Company internal workflow Not technically or innvotative thinking- expected more from new executive team

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than a year

ProsPeople are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance team.. Best Contract team I have ever worked with- they are tireless and meticiulous. Very responsive Account Management team.

ConsThis company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails that every employee is on- is ridiculous- way too much unnecessary information on a continuous basis -with no strategy or thought to make changes. If you encourage change- you are frowned upon for speaking up.

 Upper management is the problem here -from Sr. VP down to VP. A different approach or change is discouraged in this company. This management style and culture would work better in a repetitive environment- such as a factory or assembly line- but a challenge a market where the competition is far more innovative and streamlined than PG.

Marketing and Product Management - no changes in messaging or product ingeunity . Total lack of creativity. In more than 18 mos- 1 new feature- Quick Reports- that was a tiny improvement in the solution- Too much data, too little openness to change or streamlining- and sales leadreship churns through new business sales on a regular basis, (people are not aware they are gone for months.) As a result, ZERO sales growth and competition is eating away at the PG market share- ( PG's pride and joy.).

Many of us had high hopes for Pat Ryan and his new managment team to bring change. Pat Ryan is personable, charasmitic, intersting person. Unfortunately, he is one person who can't change the biggest challenge of all- Press Ganey internal team who have been there far too long and think continue the way we have always worked and everything will be fine. In this changing market- this lack of foresigth and vision will continue to erode PG's business. And no amount of analytics, 300 page reports, or PhD statisticians will be able to fix this slow moving, red -tape company. They are their own worst enemy.

Advice to Senior ManagementAdvice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity won't be able to change the "Stepford" mentality (responding to clients, product, and sales the same way we have always done.) and lackluster performance until an overhaul of internal change is done. If factory, assembly-line mentality work is for you with tons of emails to always read- this is the place !

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Press Ganey reviews and ratings - including employee satisfaction and approval ratings for Press Ganey CEO Patrick T. Ryan. All 15 reviews are posted anonymously by Press Ganey employees.