Press Ganey

  www.pressganey.com
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Press Ganey Reviews

Updated Jul 08, 2014
All Employees Current Employees Only

2.8 91 reviews

48% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(73 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing (in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights
22 Employee Reviews Back to all reviews
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    Great business with strong history, bright future

    Anonymous Employee (Current Employee) Wakefield, MA (US)

    ProsPress Ganey has a strong history of improving the patient experience. While improvement has become a buzz word in the industry, Press Ganey has long been committed to this issue and it is the core essence of the business and mission of its team. The company is equally committed to looking for new ways to improve the patient experience in the 21st century by supporting its clients with new products, services and solutions. The vibe internally and externally is that Press Ganey is poised to continue being the industry leader and will continue to make a positive impact on health care for years to come.

    ConsTo use a sports analogy, Press Ganey needs to ignore the "noise" -- those out there who say it can't, shouldn't, doesn't or won't. It can be distracting when people -- competitors or other naysayers -- espouse negative statements about your mission and purpose, but Press Ganey must not let this be a distraction.

    Advice to Senior ManagementContinue staying positive and encouraging all employees to reach greatness!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Physician tool

    Senior Research Analyst (Current Employee)

    ProsJust saw a demo of Press Ganey's new physician survey tool -- looks great and innovative. I like the crispness of the presentation. I think this will position us well in the marketplace.

    ConsNothing really as I think things are going well.

    Advice to Senior ManagementLook to do more efforts similar to this.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Many passionate people with entrepreneurial spirit!

    Anonymous Employee (Current Employee) South Bend, IN (US)

    Prosemployees are passionate about their ability to impact the quality of healthcare, and this resonates throughout the company. There are some of the brightest and innivative minds leading the teams and momentum is positive. This is a fast paced environment where creativity and vision are rewarded. Communication from leaders has never been better!

    ConsTravel to South Bend isn't the easiest for the expanding group of employees in other locations, but the establishment of key offices in Chicago and Boston is helping

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    Best professional experience of my career

    Anonymous Employee (Current Employee)

    ProsThere isn't a better company to work for. The passion, dedication and commitment throughout the company is incredible. Since Pat's arrival last year, Press Ganey has taken tremendous strides in continuing the mission of improving the patient experience.

    ConsPress Ganey is on the right track

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Feeling fulfilled by helping others

    Patient Experience Advisor (Current Employee) South Bend, IN (US)

    ProsFrom my earliest memories, I always wanted to work in healthcare. The thought that I would be able to help others during a critical and often difficult period in their life was thrilling to me. Over the years, my career path has meandered a bit, but never far from that early purpose -- helping others with their care. I am proud to have found a home at Press Ganey where I can continue on my personal life mission. The beauty of Press Ganey is that our clients, our company and all of my colleagues are perfectly aligned around a single purpose - helping improve any aspect of the patient experience that is within our control. It is an incredibly rewarding opportunity for me and I know many of my colleagues feel the same fulfillment.

    ConsThe cons of Press Ganey is less to do with the comapny and more to do with the industry environment. Healthcare may not be broken, but it isn't perfect and there are many organizations that need significant help improving. And the work is never done. There is always room for improvement - which is good, but sometimes can be frustrating. Overall, pros far outweigh the cons.

    Advice to Senior ManagementCreate an all staff volunteer day where every person in the company contributes their time and energy to helping a local healthcare facility. It would remind everyone in the company why we exist - to help our clients improve the patient experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Press Ganey is passionate about helping its client improve the patient experience.

    Anonymous Employee (Current Employee) Boston, MA (US)

    ProsSenior leadership at Press Ganey is clearly passionate about ensuring that patients are heard and that the company is headed in a direction that will help health systems improve the patient experience. Press Ganey is the leader in its field and is dedicated to providing the best possible solutions to its clients.

    ConsAs the company grows, change is inevitable but the focus on the patient voice and maintaining close relationships with clients remains strong.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A leader striving ever higher.

    Anonymous Employee (Current Employee)

    ProsForward thinking company where innovation and integration are highly praised.
    Team environment where individuals are never too busy to teach and often place team goals ahead of individual goals, but even in this setting, individual contributions are well noted and praise given.

    ConsWhile teamwork is strong, in my time, there have been no team-building events to further this strength of the company.

    Advice to Senior ManagementLeadership is great. New vision and direction to maintain our industry leadership status.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Leading the company to improve healthcare

    Manager (Current Employee) South Bend, IN (US)

    ProsIt is impressive to work with a company that wants to be a part of the future of healthcare reform. The history of the company is fantastic, and have great opportunities to expand improvement opportunities. Teamwork continues to improve and the groups are beginning to become one.

    ConsExpanding to new markets is complicated, and requires team effort. It is important to understand the difficulty in developing new services and gaining adoption by clients.

    Advice to Senior ManagementThe company has a strong foundation built upon years of work and pride. Don't discount the value of employees that have a great deal of knowledge of the past.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great benefits, great company

    Phone Representative (Current Employee) South Bend, IN (US)

    ProsGreat benefits - competitive salaries, good employee benefits
    Strong culture that values the company's past, present and future
    Clear mission, vision and values
    Good opportunities for upward mobility

    ConsCulture is very collegial but fast-paced, especially in our department
    My team's technology and equipment could use upgrading more regularly

    Advice to Senior ManagementVisit in person with all departments and all levels within the organization more often

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Change is for the best

    Anonymous Employee (Current Employee) South Bend, IN (US)

    ProsPress Ganey is a great company to work for and has done very well. However, it's clear that there have been many areas that were neglected or under invested in. This is clearly changing with the new management team and people are excited about the ability to continue to build on Press Ganey's success.

    ConsChange isn't for everyone and makes some people nervous. Hopefully some big wins will convince those that are nervous that change is for the better.

    Advice to Senior ManagementImplement performance management. Remove non-performers quickly but make sure you just as quickly reward those top performers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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