SYKES Reviews

Updated 27 April 2015
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4.0
99 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
50 Ratings

99 Employee Reviews

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  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is driven by providing quality service to our clients and their customers, and strives to be an inspiring place for its employees to learn and grow. I personally love to hear our CEO speak publicly about how important his employees are to him. I also love that our company can give our agent employees looking to work from home that opportunity. This is very innovative in the call center industry.

    Cons

    As a global company we have grown tremendously over the past 5 years. Because of this fast growth we have experienced some growing pains in some areas such as systems integration. On the positive side, the company acknowledges these opportunities for improvement and is actively working in these areas.

    Advice to Management

    Continue with the clear and open communications with employees around the opportunities for improvement and what the company is doing to make improvements.

  2. The experience was great and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES full-time

    Pros

    Fun environment, good benefits, and the opportunity for growth.

    Cons

    The usual carpal tunnel syndrome and sitting for long periods.

    Advice to Management

    Try to find ways to reduce the turnover rate.

  3. Team Supervisor

    Current Employee - Team Manager in Jacksonville, FL (US)
    Current Employee - Team Manager in Jacksonville, FL (US)

    I have been working at SYKES full-time (More than a year)

    Pros

    People First company Sykes Home

    Cons

    Motivates even when times are rough.

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  5. Helpful (2)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the senior leadership is fair and has a team player attitude. Sykes was very good about promoting from within the organization. The

    Cons

    Some senior leaders were allowed to conduct themselves in less than professional ways without repercussions. There was a noticeable amount of favoritism in the senior teams.

    Advice to Management

    Do a better job in recognizing the hard working CSR's and the team leaders especially for the vast amount of responsibilities they perform.

  6. Working in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Management Director in Manila, Manila (Philippines)
    Former Employee - Quality Management Director in Manila, Manila (Philippines)

    I worked at SYKES full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Strong continuous learning culture is actively pushed during superior-subordinate coaching and in online courses. Good coaching documentation is available to reflect history of coaching discussions.

    Cons

    Practices are driven mostly by country so a best practice in one country may not be known to other countries. There are processes that could be standardized globally but global standardization is not at the level that it should be.

    Advice to Management

    Standardize practices globally for efficiency and effectiveness. This will be more appreciated by global brands that are being supported across different countries

  7. Helpful (1)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

  8. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is very close to my heart as it was my training ground. It has a lot of talented and amazing people that will help you build your career.

    Cons

    Work-life balance is needed as well

  9. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  10. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI (US)
    Former Employee - Member Service Representative in West Allis, WI (US)

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  11. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

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