SYKES Reviews

Updated 12 September 2014
Updated 12 September 2014
337 Reviews
2.2
337 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
180 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative  in  Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager  in  Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits  in  Wise, VA (US)
    Former Employee - Deposits in Wise, VA (US)

    I worked at SYKES full-time for more than 5 years

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great people

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great people, learned a lot of skills working with client.

    Cons

    Can be high intensity, but in the end it's worth it.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Tampa, FL (US)
    Current Employee - Director in Tampa, FL (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Flexible work environment
    Laid back culture

    Cons

    Siloed organization with difficulties working across the organization

    Advice to ManagementAdvice

    Break down the walls between organizations/functional areas

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Real People at all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analytics Specialist  in  Quezon City, National Capital Region (Philippines)
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time for more than 8 years

    Pros

    Stable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    Cons

    Senior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to ManagementAdvice

    Find ways to develop your people. The pipeline is running low.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Exciting experience while enriching the lives and experiences of clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Agent  in  Lakeland, FL (US)
    Current Employee - Inbound Sales Agent in Lakeland, FL (US)

    I have been working at SYKES full-time for more than a year

    Pros

    friendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Cons

    this is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to ManagementAdvice

    thank you for the opportunity and all the assistance that was offered and aide that was extended.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    I worked at SYKES full-time for more than 5 years

    Pros

    great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    Cons

    No security for tenure, low salary

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer  in  Fayetteville, NC (US)
    Current Employee - Technical Trainer in Fayetteville, NC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Opportunities, friendly environment, good location

    Cons

    Miscommunication, contradicted policies, organization and schedules

    Advice to ManagementAdvice

    Communication is one of the important keys for success.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Positive, but not paid enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at SYKES full-time for more than 5 years

    Pros

    Flexible work environment. Exceptional leadership.

    Cons

    The pay isn't commensurate with the job requirements.

    Advice to ManagementAdvice

    Get rid of the salary caps, promote faster, reward success and punish failure.

    Recommends
    Positive Outlook
    Approves of CEO

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