Sleep Number by Select Comfort

www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated 30 December 2014
Updated 30 December 2014
179 Reviews
3.0
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
86 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Indianapolis, IN (US)
    Current Employee - Sales Representative in Indianapolis, IN (US)

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    The compensation is very good! Management is supportive and the training is very thorough. It is a rewarding job where you can build a relationship with the clients.

    Cons

    May be hard to find work-life balance because of the night and weekend hours that you work, which is typical for a retail position. They will work with you as much as possible though.

    Advice to ManagementAdvice

    Check on employees on a regular basis to make sure they are getting the upport and opportunities for advancement that they desire!

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Jan 09, 2015Human Capital Operations Specialist

    We are so glad to hear that you are finding your position within Sleep Number to be rewarding and we truly do appreciate the relationships that you are building with our customers. Thank you for the ... More

  2.  

    Great for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sleep Professional in Niles, IL (US)
    Former Employee - Sleep Professional in Niles, IL (US)

    I worked at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    Amazing product that sells itself

    Cons

    Working in a mall / general public

    Advice to ManagementAdvice

    Compensate employees better

    Recommends

    Sleep Number by Select Comfort Response

    Jan 02, 2015Human Capital Operations Specialist

    Thank you so much for your feedback!

  3.  

    Great Product-Great job-Terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional in Richmond, VA (US)
    Former Employee - Sales Professional in Richmond, VA (US)

    I worked at Sleep Number by Select Comfort full-time (more than 8 years)

    Pros

    The product really does sell itself.
    Got to sell what I loved
    Great customers

    Cons

    Management was poor
    You are basically customer service even though you tell them to call customer service themselves if they have a problem from the beginning
    Cold calling
    Customers give you way to much personal info
    Pay

    Recommends
    Neutral Outlook

    Sleep Number by Select Comfort Response

    Dec 19, 2014Human Capital Operations Specialist

    Thank you for taking the time to provide us with your feedback! We value your feedback and have taken this to the appropriate parties.

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  5.  

    good company to work for

    Former Employee - Customer Service Representative in Minneapolis, MN (US)
    Former Employee - Customer Service Representative in Minneapolis, MN (US)

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    They car about their employees, and have different events to show appreciation.

    Cons

    Very strict on hours, being 60 seconds late is equal to missing half a days work, 2 minutes equal to missing an entire day.

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Nov 21, 2014Human Capital

    Thank you for sharing your feedback. It's great to see that you enjoyed the different appreciation events we have in our Customer Relationship Center!

  6.  

    work in progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Professional
    Current Employee - Sales Professional

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    As a sales professional I feel very comfortable recommending the high quality products in a low pressure sales environment. The products literally sell themselves.

    Cons

    Very flat management hierarchy, if you are reporting to a superior that you are not compatible with, your kind of stuck.

    Advice to ManagementAdvice

    Exchange policy for bedding doesn't match the most progressive retailer. Customer service isn't keeping up with sales growth

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Freedom to help the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Plymouth, MN (US)
    Current Employee - Customer Service Representative in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Management gives you the power to do what's best for the customer

    Cons

    Lack of communication between Home Delivery and customer service

    Advice to ManagementAdvice

    Get rid of Xogistics

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Excellent culture for employees who enjoy being challenged and rewarded, this company helps change lives!!! Company recognizes sales success with a living wage, and outstanding new products which keep it interesting.

    Cons

    Retail and extended holiday hours are a drag. Is it useful to open at 7 or 8 on Labor Day and stay until 10 at night? So much for the holiday.

    Advice to ManagementAdvice

    Keep innovating, it is working!! Let go of the over-paid pompous jerks who contribute very little.

  9.  

    This is a very innovate company. They want to be the apple of beds.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HD Scheduler in Plymouth, MN (US)
    Former Employee - HD Scheduler in Plymouth, MN (US)

    I worked at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Very laid back environment. Great work culture. Good staff.

    Cons

    Parking. Lack of training to the stores. Lack of infrastructure in place during peak season.

    Advice to ManagementAdvice

    Develop on online training portal to help stores and techs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Sleep Number is constantly evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Expert in Bonita Springs, FL (US)
    Current Employee - Sales Expert in Bonita Springs, FL (US)

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    Pay structure allows for the ability to make a good amount of money. The company recognizes success with their "President's Circle" each year and sends them on an all expense paid vacation!

    Cons

    The manager I had was less than professional and I have met others that were the same. They raise your goals over 30% when you hit them which makes it much harder to hit your commission tiers.

    Advice to ManagementAdvice

    Spend more time with your managers developing the culture that Sleep Number is all about.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Oct 14, 2014Human Capital

    Thank you for providing your feedback and advice. I will pass it on!

  11.  

    A laid back sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    Great work environment. The stores are nice and decent hours.

    Cons

    Not being able to have outside internet options in store is a drawback. We are adults and should have access to competitor websites for comparison and knowledge.

    Advice to ManagementAdvice

    Keep the sales plans low enough where the sales greyhounds don't stop chasing the rabbit.

    Recommends
    Neutral Outlook
    Approves of CEO

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