Subway Reviews

Updated 22 October 2014
Updated 22 October 2014
1,136 Reviews
3.1
1,136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Subway President Fred DeLuca
Fred DeLuca
396 Ratings

Review Highlights

Pros
  • At the right franchise you will get free food which is a huge bonus if you're making subway wages (in 92 reviews)

  • Flexible hours if you are up front right away about what you need (in 69 reviews)


Cons
  • They want you to work for minimum wage while being given more and more responsibility (in 96 reviews)

  • The pay was less than desirable and there were no benefits or insurance (in 41 reviews)

More Highlights

381 Employee Reviews Back to all reviews

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  1.  

    Excellent Food Standards but poor employee treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Wollongong
    Former Employee - Sandwich Artist in Wollongong

    I worked at Subway full-time (more than an year)

    Pros

    The tagline is true - Subway food is very fresh and methods of preparation and food storage are second to none. All the food you create is clean and it teaches you how to prep food carefully if you're pursuing a job in hospitality.

    Cons

    Petty office culture - managers have people they like and people they dont. If I ever made friends with an employee the roster would be changed so I never worked with them. The harder you work the more inconvenient it becomes - was rewarded with hard work by covering shifts people didn't want to do - Saturday Nights then Sunday Mornings. Had to get out of there.

    Advice to ManagementAdvice

    Treat your staff with respect and allow them to enjoy their jobs whilst delivering good customer service. Don't punish an employee for being loyal and working hard.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    I love working at subway but i feel i need to be getting paid better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Newcastle
    Current Employee - Assistant Manager in Newcastle

    I have been working at Subway part-time (more than an year)

    Pros

    Being able to talk to all staff members and they understand and are willing eventually to do whats been asked

    Cons

    Some of the staff have bad attitudes towards each other and then the customers can see that

    Advice to ManagementAdvice

    I feel subway needs to be getting paid right, i know my staff members are under the usual amount and they are all starting to complain about it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    I have enjoyed it so far

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Sydney
    Current Employee - Manager in Sydney

    I have been working at Subway full-time (more than 8 years)

    Pros

    People and work colleagues are great

    Cons

    I don't really have any except for pay rates

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  5.  

    enjoyable as a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Melbourne
    Former Employee - Sandwich Artist in Melbourne

    I worked at Subway part-time (more than 5 years)

    Pros

    Good staff benefits and cheap meals as a student on minimum wage, enjoyable colleagues of same age and interests

    Cons

    the younger workers tend to be a bit less 'motivated' to work nowadays, which means they often call in sick. Some of the franchisees are just stress heads who are not nice to their employees - no respect.

    Advice to ManagementAdvice

    Please screen franchisees for their ability to work with people, especially highschool kids.

    Recommends
    Neutral Outlook
  6.  

    Ok if you're willing to take just any job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - General Hand in Sydney
    Former Employee - General Hand in Sydney

    I worked at Subway

    Pros

    Free food after your shift. You were allowed to take one 6 inch home at the end of every shift, but most people (including management) took two. This was one of the things that kept me working there.

    Cons

    Wage is absolute minimum and working on holidays does not have extra pay.

    Advice to ManagementAdvice

    Treat the employees with a bit more respect in terms of wages, and they will serve food faster and work more efficiently.

    Approves of CEO
  7.  

    It was first-job material with it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subway Sandwich Artist in Wichita, KS (US)
    Former Employee - Subway Sandwich Artist in Wichita, KS (US)

    I worked at Subway part-time (more than an year)

    Pros

    Small team environment, around 3 or 4 people max for a short time, down to 2 for the late hours.
    Customer Service experience, Subway deals closer to the customer than most other restaurants. Lots of face to face.
    Paid training, also viewing enough of it gives you small pay raises.
    Free food while you work (no not stealing, it is told to you free 6-inch for less than 7 or 6 hours and footlong for more than that)

    Cons

    Difficult customers are inevitable and you have to deal with them face to face all the way to the cash register sometimes and you'll sometimes think it's almost not worth it.
    The small pay raises from training vids kind of caps out a dollar extra after watching many of them. Never got prompted to watch more or get more pay raise (other than..who knows, try to become manager? which requires more training vids!)
    The small team may not be for everyone and may not be great all the time. There is always a chance you get the shift with someone you don't like where you close the shop together (late 3 hours or so with just 2 people)
    Small team also means during some rushes you feel very understaffed (and customers say so, too). They aren't very often (especially if you don't work rush or with few people) but it can happen enough to make you tired of having a line out of the door no matter how insanely fast you think you are (though it makes you feel like a superhero when you feel like you crushed a line single-handedly)

    Lastly, It would seem Subway might be handling Insurance or Obama Care poorly for the employees sake. Hours have been cut since then and I couldn't get over 30 hrs at all and neither did a single other co-worker (30 apparently being the magic threshold for Obama Care or so I've been told) So that's a little low. Low enough to cause me to look elsewhere.

    Advice to ManagementAdvice

    Stop trying to circumnavigate benefits to employees or policies and just give them the hours they need or at least be honest as to why you are cutting hours, economies don't get fixed by selfish people. Also, take a little more mind of the employees feelings about their work, such as only scheduling 2 employees to work at a time that every Subway employee who's ever cut bread knows is a dire rush time. I can understand using it to help bump up the franchise revenue and look all pretty to the rest of the region but it happens far too often and they are given no praise for their hard work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Ok Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in State College, PA (US)
    Former Employee - Sandwich Artist in State College, PA (US)

    I worked at Subway part-time (more than an year)

    Pros

    You learn how to make a great sandwich. If cookies break, you get to eat them. It always smells pretty good

    Cons

    You get incredibly bored of Subway sandwiches. You begin creating your own. They start to get crazy. Your friends will think you are crazy when you tell them about the sandwiches you have been eating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Fast paced, lots of new faces, same old sandwiches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Subway

    Pros

    Fast paced, met lots of nice people, hours were good.

    Cons

    Too fast paced sometimes, lots of unhappy dissatisfied customers, pay was bad for time put in

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Not Bad, Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Chester, SC (US)
    Former Employee - Sandwich Artist in Chester, SC (US)

    I worked at Subway part-time (less than an year)

    Pros

    Discount with Sandwiches, very flexible depending on which one you work at.

    Cons

    In my area, we did not have actual breaks.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Media Relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Relations Representative in Milford, CT (US)
    Former Employee - Media Relations Representative in Milford, CT (US)

    I worked at Subway full-time (more than 10 years)

    Pros

    Mostly younger people work there, unique benefits include free lunch every day and monthly movie screenings.

    Cons

    Despite the size of the company, many departments are under-staffed. Replacing a worker who left may take months or might never happen. Morale can be very low in some departments. Health benefit plans are expensive, especially for those opting for family coverage. No comp time for those who must travel or work over the weekend.

    Advice to ManagementAdvice

    Pay more attention to employees opinions. Don't just ask for suggestions to improve performance or profitability...ask for suggestions on how the company can be a better place to work at.

    Doesn't Recommend
    Positive Outlook

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