Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 23 September 2014
Updated 23 September 2014
494 Reviews
3.0
494 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
266 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 16 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 23 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

163 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good job with employment, probably not the best career due to small raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Rochester, NY (US)
    Former Employee - Technical Support in Rochester, NY (US)

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    You work from home, you can communicate with coaches and managers through a messenger. This is a good job for call center or work from home type experience. It's also good experience for technical support.

    Cons

    Unless you are very consistent with attendance or perform extremely well, the raises seem to be quite minimal. I would prefer something with potential growth, and there's not much room for advancement.

    Advice to ManagementAdvice

    I would ask for larger raises etc.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Be Honest and the customer is the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services part-time for more than a year

    Pros

    Its a paycheck, Hmmm let me think

    Cons

    Be honest when hiring employees, fix your systems.

    Advice to ManagementAdvice

    When hiring in employees be honest with them, Do no tell them it is not a selling job . then demand the sales- stand up to your client base, you say you are all about customer satisfactionr- how about employee satisfaction as well? When a customer says no drop it- how would you feel if it was done to you? You are piling too much stress on our tech agents- this why you have such a high turn over

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Houston, TX (US)
    Current Employee - Operations in Houston, TX (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Lots of different clients and opportunities

    Cons

    The accounts dont always last long and pay not so good

    Advice to ManagementAdvice

    APPRECIATE THE EMPLOYEES MORE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin (India)
    Former Employee - Senior Analyst in Cochin (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Steady work, but there was too much moving around within the facility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Associate  in  Syracuse, NY (US)
    Former Employee - Chat Associate in Syracuse, NY (US)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Steady work with some choice in shifts
    Offered a new assignment when old ones ended.
    Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management.
    Client kept changing its policies, sometimes doing a complete about-face on some issues.
    Too many metrics and too much time spent discussing metrics.

    Advice to ManagementAdvice

    Bring back free coffee
    Get rid of the boom boxes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin (India)
    Current Employee - Subject Matter Expert in Cochin (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai (India)
    Former Employee - Technical Support in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for more than 3 years

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    okay employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Rochester, NY (US)
    Current Employee - Technical Support in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    easy to get in, my team manager and teammate were pretty easy to get along with

    Cons

    poor compensation, high turnover rate

    Advice to ManagementAdvice

    pay people more

    Doesn't Recommend
    Positive Outlook

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