Sutherland Global Services

www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 24 February 2015
Updated 24 February 2015
195 Reviews
3.0
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
195 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

195 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    "OK"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable company to work with for BPO

    Cons

    Low Salary for a Technical person

    Advice to ManagementAdvice

    Improve salary

  2.  

    A review of Sutherland Global Services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Rochester, NY (US)
    Current Employee - Anonymous in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Excellent health care benefits.
    Generous vacation policy
    Good facilities and accomodations.
    Fosters Team spirit.
    Adequate Compensation.

    Cons

    Employee retention is not a priority, they have a very high turnover. Employee loyalty program seems trite. Management is helpful, but lacks the power to effect real and immediate change.

    Advice to ManagementAdvice

    While the business model in place is a successful one, perhaps focus on attempting to make employees feel not only part of a team, but a valuable part of a team.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Can learn how to handle pressure

    Cons

    Nothing much to say

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Alright job to make money for a while, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subject Matter Expert in Rochester, NY (US)
    Former Employee - Subject Matter Expert in Rochester, NY (US)

    I worked at Sutherland Global Services

    Pros

    Some of the pros of this company were the people I worked with. Made some great friends working there. The paycheck was also good. Guaranteed 40 hours a week with available overtime and commissions

    Ability to move up if you are interested in staying with the company and you care about your job. Within 10 months I was promoted from a rep on the phones to a Subject matter expert and I would provide support to other reps and managers.

    Cons

    Some of my co workers acted like children. Chairs and computers were often thrown, fights broke out in the hallway and things were stolen from other peoples desks.

    The building I worked in was very dingy. It seemed like an old Walmart that was converted into several large rooms and divided into cubicles. The maintenance staff never did much cleaning. The desks were dirty and broken, the trash was always overflowing and the bathrooms and lunchroom were not in the best condition. Instead the janitor would try to sell pirated DVDs and Video games instead of doing his job. More recently the roof caved in this winter and injured a few older ladies that were just simply sitting at their desk doing their job. The building is not very roller friendly either. A co-worker of mine would have trouble getting in and around the building and the security staff did not help him.

    Some of the management would act like your friend then the next day turn around and hand you a box to put all your stuff in and walk you out the door. The place was like a revolving door. Every day new people would be hired to replace people who just got fired. There would be new rules created often as well. One day its correct then overnight there will be a brand new procedure to follow and the old way is 100 percent wrong now.

    Advice to ManagementAdvice

    Conduct better interviewing. It seems this place will hire anybody and spend thousands of dollars training them just for them to quit or get fired right after training or within a few months of working on the floor. Instead of wasting this money, you should spend it on your tenured reps who care about the job and have been working there for years. Treat the people who care about your company rather than giving someone a chance at a job who does not deserve it.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Good Company to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tech Support in Chennai (India)
    Former Employee - Senior Tech Support in Chennai (India)

    I worked at Sutherland Global Services

    Pros

    Knowledge, Training, Incentives, Cab facilities, Team leads

    Cons

    Odd shift timings, Less Hikes, Poor upper management

  7.  

    Customer service Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Syracuse, NY (US)
    Current Employee - Customer Service Representative in Syracuse, NY (US)

    I have been working at Sutherland Global Services

    Pros

    Not bad,good commission, great job for career starter

    Cons

    Unorganized management , should hire someone with experience

    Advice to ManagementAdvice

    Should hire people with experience in management

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY (US)
    Current Employee - Customer Service Agent in New York, NY (US)

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to ManagementAdvice

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.

    Recommends
    Positive Outlook
  9.  

    Great Job; poor Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH (US)
    Former Employee - Customer Service Representative in Cincinnati, OH (US)

    I worked at Sutherland Global Services

    Pros

    I worked from home! The customers I had were super nice and it was a pleasure to help them. While you are on the phone during your shift there is a live chat room if you need help. Pay was good and lot's of offers of doubletime during holiday season.

    Cons

    Worst management I have ever seen. No one to speak with about schedule or payroll issues.

    Advice to ManagementAdvice

    Managers should make better contact with new hires and respond to their email and concerns. Holiday temps should be contract 1099.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It was a good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    You get two 15 minute breaks and depending on the call volume your lunch break can range anywhere from 30 minutes to 1 hour.

    Cons

    You get pressured to sale a lot. If your not making enough sales than you have to have a employee talk

  11.  

    Decent experience, depending on your managers and program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to ManagementAdvice

    Listen to your employees, don't play favorites, and offer constructive criticism.

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