The Hartford

www.thehartford.com

The Hartford Reviews

Updated 28 January 2015
Updated 28 January 2015
697 Reviews
3.2
697 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
58 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

144 Employee Reviews Back to all reviews

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  1.  

    Ok but not a great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Nice office, good atmosphere, good team.

    Cons

    Working on weekends, too many workaholics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Mismanaged and bad to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    One of the larger employers in the area

    Cons

    Just about everything - compensation, management, treatment of employees

    Doesn't Recommend
  3. 1 person found this helpful  

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    they feed you a lot when they over work you

    Cons

    environment is like high school. Everyone is worried about each other. Over worked with not enough staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Good company with very good work/life balance due to flexible schedules. Good pay structures.

    Cons

    Big company. The individual gets lost in process and the crowd.

    Advice to ManagementAdvice

    Focus more on simplicity and instill a more direct alignment of activities to the mission and end goal.

    Recommends
    Positive Outlook
  6.  

    Worked from 2008-2013 at The Hartford (during recession) due to business acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA (US)
    Former Employee - Marketing Manager in Boston, MA (US)

    I worked at The Hartford full-time (more than 3 years)

    Pros

    The Hartford is a large corporation and provides a wide array of employee benefits, although at the barest limits of acceptability

    Cons

    Corporate did not appear to value Boston-based employees
    "Bonuses" barely covered annual Cost of Living increases

    Advice to ManagementAdvice

    Include all worksite locations within corporate

    Doesn't Recommend
    Neutral Outlook
  7. 5 people found this helpful  

    Poorly run department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Claim Representative in Windsor, CT (US)
    Current Employee - Associate Claim Representative in Windsor, CT (US)

    I have been working at The Hartford full-time (less than a year)

    Pros

    Weekends off, training, generous paid time off.
    The Hartford as a company has many solid benefits, but in restructuring the Claims organization they seemed to have let them drift off and lose their way.

    Cons

    Poorly run. Northeast Auto was run into the ground long before I was hired. Basically they run the place like a call center. For a company touting a 200 year legacy, they don't even know how to onboard an employee.
    They were perfectly happy with crummy retention rates, even stating they were proud that not many of their employees were around the year prior.

    High volume, high stress, no rewards. This is a job you work at until you drop dead from a heart attack at 47.

    Advice to ManagementAdvice

    Probably reconsider firing people on December 23rd

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    CRO - Don't Think It's so great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subrogation in Lake Mary, FL (US)
    Current Employee - Subrogation in Lake Mary, FL (US)

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    All the people w/the exception of leadership are great!! I made some wonderful friends during my 8 1/2 years there. Benefits are good, pay is so-so. A new training program was recently implemented. PTO is generous and available day one. I definitely recommend The Hartford as an employer, just not in the CRO.

    Cons

    Performance metrics are changed mid-stream but not spelled out thoroughly. A successful associate can suddenly come up as inconsistent. Little to no coaching as to what you can do to improve or succeed. High performers are suddenly knocked down a notch and get fired - leaving room to hire the fresh new talent. Work/life balanced that The Hartford preaches is non-existent.

    Advice to ManagementAdvice

    You broke something that didn't need fixing! Transparency is seriously lacking and the coaching that the staff got on how to answer the employee survey was improper. Trust & morale are at an all time low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Limited growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Engineer in Hartford, CT (US)
    Former Employee - IT Engineer in Hartford, CT (US)

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Decent salary and benefits packages

    Cons

    -Limited growth opportunities for anyone, even top performers. Theyre happy to keep people in teh same roles so long as they perform at a sufficient level
    -Located well outside of downtown gives limited walking access to... anything in Hartford
    -Classic Insurance culture

    Advice to ManagementAdvice

    Take care of your top performers to retain talent

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Decent Benefits, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative in Aurora, IL (US)
    Current Employee - Claim Representative in Aurora, IL (US)

    I have been working at The Hartford full-time (more than a year)

    Pros

    Good 401k match, 19 PTO days if you start in January, Nice co-workers

    Cons

    Management has absolutely no idea what they are doing. They lay off those who have worked there forever, and overwork newbies. Their hiring scale is WAY off. When half my department quit they only brought on 3 new hires (who still had to go through 2-6 weeks of training) and in extreme cases, put new people in the system before they've even been trained. It's voted the most ethical company but the question that gets us those votes is the most unethical question in the world. They tell us to lie to customers and tell them the survey question is based on our customer service to them, but in reality the question reads "on a scale of 1-10 how likely are you to refer The Hartford to someone you know"? NOTHING about customer service, but the scores go against the claim reps. Also, when half the department quit, they told management the reasons why they left, and multiple people complained about the attrition. To which management still refused to do something about it. Upon hire, they tell you that if you wish to work in another department/field within the company you can, that is a lie. They don't want you to leave claims, no matter how hard you try. And it's EXTREMELY political. The second management decides they don't want you there, they make sure to get rid of you based on anything--despite high customer service and quality scores. If you work in the Catastrophe department, be prepared to work from 7am-7pm monday through saturday (and even longer if you don't want to get on their bad side)--and the CAT PAY is taxed like a bonus, so you're really only getting an additional $10/hr, if that, instead of time and a half if you were hourly, which you won't be. If you work in Central Property it's not much better. If you get hired I suggest you keep your eyes open for other opportunities outside the company ASAP.

    Advice to ManagementAdvice

    Hire the amount of people you need for the busy summer season in January so that the employees are properly staffed in the summer when it's needed the most instead of constantly trying to play catch up with the attrition. Be proactive instead of reactive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Well, the paid time off is nice...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Woodbury, MN (US)
    Current Employee - Consultant in Woodbury, MN (US)

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Vacation and time off is generous
    Training and development opportunities
    Ability to work from home, even for phone reps
    Cafeteria on site
    Free parking

    Cons

    Constantly worried about having your position outsourced
    If you're in a call center, good luck getting your time off approved
    Low base pay, limited raise potential
    Employee rating and ranking discourages collaboration
    Cost cutting measures and off shore production detract from the customer experience

    Advice to ManagementAdvice

    Over 200 years in the business? This is because of life long employees and customer loyalty. How about showing appreciation to the (relatively poorly paid) staff who helped build the company, and not look to save a few bucks by hiring temps? You expect our clients to pay more for a quality product when they could easily save money with our competitors, yet you send our positions overseas. Cheaper is not always better. You can't have it both ways. Stop being hypocritical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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