The Hartford Reviews

Updated 23 March 2015
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The Hartford CEO Christopher Swift
Christopher Swift
76 Ratings

150 Employee Reviews

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  1. 1 person found this helpful

    Entry Level position in the claims call center. The department was understaffed and we were overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The Hartford full-time (more than a year)

    Pros

    Good amount of Paid Time off

    Cons

    If entering a certain department such as claims you were expected to stay there and were not allowed to explore other departments such as underwriting.

    Advice to ManagementAdvice

    If an employee is struggling in an entry level job, allow that employee to discover other entry level opportunities where they could be successful, don't just fire people and waste your time and money on training them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Promote from within!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hartford, CT (US)
    Current Employee - Customer Service Representative in Hartford, CT (US)

    I have been working at The Hartford

    Pros

    Job security, worked with some very nice people. Multiple locations arount the state of CT. This is really all I can say that is a pro about The Hartford.

    Cons

    Lowball salaries, management is incompetent, managers are chosen by favoritism rather than education and business knowledge. After 8-10 interviews for jobs at the company with no offers, I was offered the first job I interviewed for outside the company.

    Advice to ManagementAdvice

    Try harder the promote, recognize and keep top talent. Also try to treat your subordinates as business partners rathen than children. I had a boss actually say at a team meeting "if you can't play nice in the sandbox, get out"

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Overworked, under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Annuity Service Specialist in Woodbury, MN (US)
    Former Employee - Annuity Service Specialist in Woodbury, MN (US)

    I worked at The Hartford

    Pros

    None that I can think of

    Cons

    Hectic work environment, high turnover rate caused stressed to employees while we got the cold shoulder from management.

    Doesn't Recommend
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  5. 1 person found this helpful

    Great Compensation, Lousy Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Bill Examiner in Syracuse, NY (US)
    Former Employee - Medical Bill Examiner in Syracuse, NY (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    The Hartford is very generous in its compensation policies. Starting pay was well about the market in Syracuse, their insurance and retirement packages are strong, and the PTO policy is exceedingly generous -- 19 days/year to start, 5 more after 3 years of service time, and the option to purchase another 5 over the course of the year with your benefits election.

    Cons

    They treat their employees like something they stepped in. Employee surveys are used as a tool to stamp out dissension rather than find ways to improve as an organization. Suggestions from the bottom were generally met with stern disapproval. The company has a strong preference for hiring experienced managers from outside, making it exceedingly difficult to move up within the company. You will need every bit of that generous PTO bank, too, as they will work you to the death for it. If you're salaried, expect to have to work as many make-up hours anyways. The common adage on the floor is that, "No day off goes unpunished."

    They are also severely diluting their premium brand by attempting to trade on that while adopting cost-leader strategies. Their office tech is woefully out of date, as they consistently push for the lowest cost option. For example, when I was there in 2013, they finally updated to Windows 7 and Office 2007, only because Microsoft was no longer offering support for what they had. Their claims software is poorly managed, and they have lately taken to outsourcing as many functions as possible to off-shore business partners with vastly inferior quality standards. The result is deteriorating service levels, ever-increasing burdens on their internal staff to maintain quality while also correcting the voluminous errors from their off-shore partners, and an internal culture where everyone lives in constant fear that their department (and job) will be the next to be lost.

    Advice to ManagementAdvice

    Start respecting your people more and paying attention to the real quality of your product. You can't trade on your name forever. Greater opportunities to advance will prevent you from constantly having to replace your best talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Great coworkers no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - STD Claims Analyst in Windsor, CT (US)
    Former Employee - STD Claims Analyst in Windsor, CT (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    great coworkers, nice time off, hours and flexibility to work at home

    Cons

    lack of advancement, micromanagement, management heavy, no support, bad technology

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. Customer Relationshp Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Friendly Enviroment and Cooperative Peers

    Cons

    Hours not condusive to Work/Life Balance

  8. Ok but not a great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Nice office, good atmosphere, good team.

    Cons

    Working on weekends, too many workaholics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Mismanaged and bad to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    One of the larger employers in the area

    Cons

    Just about everything - compensation, management, treatment of employees

    Doesn't Recommend
  10. 1 person found this helpful

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    they feed you a lot when they over work you

    Cons

    environment is like high school. Everyone is worried about each other. Over worked with not enough staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Worked from 2008-2013 at The Hartford (during recession) due to business acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA (US)
    Former Employee - Marketing Manager in Boston, MA (US)

    I worked at The Hartford full-time (more than 3 years)

    Pros

    The Hartford is a large corporation and provides a wide array of employee benefits, although at the barest limits of acceptability

    Cons

    Corporate did not appear to value Boston-based employees
    "Bonuses" barely covered annual Cost of Living increases

    Advice to ManagementAdvice

    Include all worksite locations within corporate

    Doesn't Recommend
    Neutral Outlook

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