The Hartford

  www.thehartford.com
  www.thehartford.com

The Hartford Reviews

Updated 12 November 2014
Updated 12 November 2014
651 Reviews
3.1
651 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
38 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 60 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 43 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • If you're in a call center, good luck getting your time off approved (in 20 reviews)

More Highlights

137 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Limited growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Engineer in Hartford, CT (US)
    Former Employee - IT Engineer in Hartford, CT (US)

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Decent salary and benefits packages

    Cons

    -Limited growth opportunities for anyone, even top performers. Theyre happy to keep people in teh same roles so long as they perform at a sufficient level
    -Located well outside of downtown gives limited walking access to... anything in Hartford
    -Classic Insurance culture

    Advice to ManagementAdvice

    Take care of your top performers to retain talent

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Well, the paid time off is nice...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Woodbury, MN (US)
    Current Employee - Consultant in Woodbury, MN (US)

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Vacation and time off is generous
    Training and development opportunities
    Ability to work from home, even for phone reps
    Cafeteria on site
    Free parking

    Cons

    Constantly worried about having your position outsourced
    If you're in a call center, good luck getting your time off approved
    Low base pay, limited raise potential
    Employee rating and ranking discourages collaboration
    Cost cutting measures and off shore production detract from the customer experience

    Advice to ManagementAdvice

    Over 200 years in the business? This is because of life long employees and customer loyalty. How about showing appreciation to the (relatively poorly paid) staff who helped build the company, and not look to save a few bucks by hiring temps? You expect our clients to pay more for a quality product when they could easily save money with our competitors, yet you send our positions overseas. Cheaper is not always better. You can't have it both ways. Stop being hypocritical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Decent Benefits, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative in Aurora, IL (US)
    Current Employee - Claim Representative in Aurora, IL (US)

    I have been working at The Hartford full-time (more than an year)

    Pros

    Good 401k match, 19 PTO days if you start in January, Nice co-workers

    Cons

    Management has absolutely no idea what they are doing. They lay off those who have worked there forever, and overwork newbies. Their hiring scale is WAY off. When half my department quit they only brought on 3 new hires (who still had to go through 2-6 weeks of training) and in extreme cases, put new people in the system before they've even been trained. It's voted the most ethical company but the question that gets us those votes is the most unethical question in the world. They tell us to lie to customers and tell them the survey question is based on our customer service to them, but in reality the question reads "on a scale of 1-10 how likely are you to refer The Hartford to someone you know"? NOTHING about customer service, but the scores go against the claim reps. Also, when half the department quit, they told management the reasons why they left, and multiple people complained about the attrition. To which management still refused to do something about it. Upon hire, they tell you that if you wish to work in another department/field within the company you can, that is a lie. They don't want you to leave claims, no matter how hard you try. And it's EXTREMELY political. The second management decides they don't want you there, they make sure to get rid of you based on anything--despite high customer service and quality scores. If you work in the Catastrophe department, be prepared to work from 7am-7pm monday through saturday (and even longer if you don't want to get on their bad side)--and the CAT PAY is taxed like a bonus, so you're really only getting an additional $10/hr, if that, instead of time and a half if you were hourly, which you won't be. If you work in Central Property it's not much better. If you get hired I suggest you keep your eyes open for other opportunities outside the company ASAP.

    Advice to ManagementAdvice

    Hire the amount of people you need for the busy summer season in January so that the employees are properly staffed in the summer when it's needed the most instead of constantly trying to play catch up with the attrition. Be proactive instead of reactive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Outsource City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA (US)
    Former Employee - Anonymous Employee in Boston, MA (US)

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Unless youre at Home Office in the slums of Hartford...cant imagine

    Cons

    used to be almost 1,000 employees in Boston..now about 75 all outsourced or subsidiaries sold off
    Nobody outside CT even knows what The Hartford is...one ad during March Madness...is considered Marketing Strategy

    Advice to ManagementAdvice

    stop outsourcing to india... stop complaining about being lean and spending foolishly on things. stop moving people every year...how much does that cost?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It used to be a special place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at The Hartford full-time (more than 8 years)

    Pros

    The people were great and the former management team was dynamic.

    Cons

    Bureaucrats started to run the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Run, dear God run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Aurora, IL (US)
    Current Employee - Anonymous Employee in Aurora, IL (US)

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Benefits are above par, ability to work from home occasionally is a plus. There seems to be a sure preference to hire from within, if you can find a job you can stay with long enough.

    Cons

    Pay is lacking, management is completely inept at doing their job. Why they keep putting people in charge of claims who haven't handled claims before is beyond me... Don't believe a word that's said during an interview, you might get promised no more than X claims a month, but expect at least twice that. The staffing model is held to be holy gospel, no matter what the employees say to the contrary on how inaccurate it is. Turnover is constant and nothing is done to address the problems causing it, just more work piled onto those that remain. Training is lousy, software is antiquated and clunky. Everything possible is outsourced to India, don't ever call the IT desk with any problems, you won't understand what they're saying and if your problem isn't on one of their scripts, it won't get fixed anyway. 40 hour workweek is just "suggested", expect to put in at least 50 to stay afloat. Better hit those metrics too, or you'll be quick out the door!

    Advice to ManagementAdvice

    Listen to your employees when they tell you there's a problem. Perhaps consider coming out of your locked office once in a while and actually getting to know those that work for you? Live up to the expectations you set for your employees at the outset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Great talk but doesn't walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    great ideals, beautiful words, great pay and benefits

    Cons

    armies of outsourced workers that don't have a clue. everyone is overworked. time is wasted on broken processes. petty territorial battles over fiefdoms. pointless busy work given priority. employees pressured NOT to take vacation. in a word: meat grinder.

    Advice to ManagementAdvice

    make sure employees are allowed to use PTO benefits. eliminate pointless busy work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Lots of necessary changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Loyal employee base, reasonable total compensation, some areas and managers provide flexibility in terms of work arrangements, pretty good communication, good training for new employees

    Cons

    Little to no advancement in the next few years as company is shrinking and shedding layers. The company today is just over half the size it was five years ago and it has to have fewer managers, but if you're looking to move up, you should find another company. Technology is abominable although company is investing in changes. Penny pinching is prevalent at all but the executive levels of the company where suddenly there's plenty of money to spend and anything goes. Recently-departed CEO was a great leader, too bad he had to leave.

    Advice to ManagementAdvice

    Practice and role model what you preach to the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  11. 3 people found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA (US)
    Former Employee - Customer Service Representative in Santee, CA (US)

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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