TripAdvisor
3.8 of 5 163 reviews
www.tripadvisor.com Newton, MA 1000 to 5000 Employees

TripAdvisor Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

3.8 163 reviews

                             

88% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(128 ratings)

73% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Great Product but Turnover is a major problem

Human Resources Mgt (Former Employee)
Newton, MA (US)

I worked at TripAdvisor full-time for more than 3 years

ProsFree lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

ConsTurnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

Advice to Senior ManagementHire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Ruthless Corporate America

Senior Software Engineer (Former Employee)

I worked at TripAdvisor full-time for less than a year

ProsCompensation is good and the stock is on a tear. Good place to work if money is the motivation.

ConsWork is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

Advice to Senior ManagementCouple of token social projects will not really hide the kind of company you really are.

Was this review helpful?
Yes | No
Flag Review

TripAdvisor Dir of HR responded to this review

Mar 24, 2014

Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

Super corporate atmosphere run at the top by power hungry close minded individuals

Sales Manager (Current Employee)
Newton, MA (US)

I have been working at TripAdvisor full-time for more than 5 years

Prosthe common people at the company

Consupper management is pretty awful and only getting worse since they have globalized

Advice to Senior Managementencourage ideas and remember what got you there

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Flag Review

TripAdvisor Dir of HR responded to this review

Mar 19, 2014

Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

3 people found this helpful  

Continued Turnover

Senior Recruiter (Current Employee)
Newton, MA (US)

I have been working at TripAdvisor full-time for more than 3 years

ProsFree snacks, free beer
Great product, solid technology

ConsSenior Mgt "strongly encouraging" current employees to write positive reviews on working at Trip. What? Isnt this how Trip makes money and depends on honest unbiased reviews?

Advice to Senior ManagementOutsource the HR dept that is unprofessional, non-confidential, and adds zero value.
Create a quarterly bonus program, that will help offset the mass exodus when employees collect their annual bonus.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

TripAdvisor Global Manager, Talent Acquisition responded to this review

Dec 04, 2013

Thanks for your review. Useful feedback like this is why we encourage all employees to check out Glassdoor and post reviews--positive and constructive. In fact, we have been actively encouraging ALL ... More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

6 people found this helpful  

"LIONS FOR LAMBS" for APAC Business Listing in Singapore office

Sales Executive (Former Employee)
Singapore (Singapore)

I worked at TripAdvisor full-time for less than a year

ProsGood Company Culture, and colleagues are friendly and mature enough to work closely together.
Company benefits are fantastics.
Strong sales-team members.

ConsPoor Management in APAC Business Listing, no guidance, no vision, no direction, and only one way communication which management did not take any action for every challenges that sales person feedback to them.

Sales Organization is led by Regional Sales manager who did not make any single call and not knowing the product and the market condition.

Sales Structured is very un-clear internally and externally.

Favoritism is too obvious.

Management did not protect every single deal that you bring in. And in fact we always encounter lost some of the deals to 3rd party reseller who can offer more discount to the client.

Management keep hiring new sales person even the market is bad and saturated.

No career growth in the company, you will be doing the same thing for years and many years.

Commission pay-out always delayed and happened many times, and they don't see the urgency and importance to pay commission in time. what a joke, this is sales organization, every sales person are rely on commission on their living!

If you resign from the company - no holding back from the company, basically they will just accept and did not try to retain the employee. - just keep hiring new staff.

Advice to Senior ManagementTripAdvisor HQ needs to review the senior management in APAC Business Listing, and also have a one to one meeting with the individual sales person on the floor to ask feedback what's the challenge and how to overcome it and how to make it better.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

regrettable experience over the last 2 years

Account Manager (Current Employee)
London, England (UK)

I have been working at TripAdvisor full-time for more than a year

Prosbenefits, location in London, commissions

Consmanagement, company policy about reviews control and customer service

Advice to Senior Managementshould be more on the field and understand the real impact of the website on hoteliers

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

not exciting, normal work space

Senior Software Engineer (Current Employee)
Newton, KS (US)

I have been working at TripAdvisor full-time for more than 3 years

Prosmany snacks and funny activities

Consno chance to promotion, low salary and work overtime sometime.
some projects are waste time.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

9 people found this helpful  

Dishonest, degrading and abrasive management

Director (Current Employee)
Newton, MA (US)

I have been working at TripAdvisor full-time for more than a year

Pros- The company was better to work for when part of Expedia but there are few pros now.
- If you like travel, it's a fun industry.
- TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

Cons- Two thumbs down for senior management who runs the business in an unethical and abrasive manner
- In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO
- No focus on career development
- Junior staff is cocky and is starting to mirror senior management's style of yelling and degrading others. These are kids who are 0-2 years out of school
- Location. Newton?

Advice to Senior ManagementStop pretending to be a small start up company who can move in a quick and agile way. Understand who we've become and where we're going. Also, if you want to hire talented engineers, why would you move further west from Newton? Probably because that's where senior management live. Expect a lot of attrition to happen when the office moves.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Awful place to work

Anonymous Employee (Current Employee)

I have been working at TripAdvisor full-time for more than a year

Pros- Small travel benefits
- Fun industry
- Good if you're right out of college and looking to make new post college friends

Cons- Awful management
- No career growth opportunities
- Senior management doesn't listen and only hears what they want to hear
- Poor communication with employees
- Location is far out of the city and they plan to move even further in 2013

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Going downhill after the IPO

Anonymous Employee (Former Employee)

I worked at TripAdvisor full-time

ProsGREAT food
Smart, talented people to work with
Good compensation
Very profitable, popular brand
Looks good on your resume

ConsPolitics
Turf battles between departments
Discourages innovation, runs like a factory
Blame-game culture, caste system
Executives have big egos, total job security, huge bonuses - regardless of ability
Little respect for levels below VP - regular accusations of incompetence. Senior tech people seem to get fired regularly
Few opportunities for growth or promotion
HR is impotent

As a place to work, TripAdvisor has lost its appeal, especially since the split from Expedia.

Advice to Senior ManagementShow some respect for the people who do the work. Be more accepting of different approaches.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for TripAdvisor? Contribute to the Community!

TripAdvisor Videos

Loading...

TripAdvisor – Why Work for Us?

Exceptional career opportunities. Genuinely cool coworkers. Millions of people who love our sites. Find it all here at the world's largest travel site. TripAdvisor® is the world's largest travel site*, enabling… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at TripAdvisor reviews and ratings - including employee satisfaction and approval ratings for TripAdvisor CEO Stephen Kaufer. All 17 reviews are posted anonymously by TripAdvisor employees.