TripAdvisor Reviews

Updated 21 October 2014
Updated 21 October 2014
193 Reviews
3.6
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
151 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 30 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1.  

    Not structured for scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Free lunches 3x a week
    Complimentary snacks/beverages
    Travel reimbursement
    Nice people

    Cons

    When I interviewed for my role, every person I talked to emphasized that we're a "speed wins" culture. Now that I'm in the company, I realize it's just words. You can't actually do anything without approval from the CEO. Every request for new headcount requires his approval, and in some cases takes month to finalize. He often pushes back on headcount requests for reasons such as "don't agree with years of experience" or "role should be a level J, not a K". I haven't been able to figure out if he's a micro-manager or if he doesn't trust his leadership team (or both). Additionally, I believe the company is grossly inefficient. Many acquisitions have been made, and it doesn't appear as though there are any plans to integrate the companies. I understand sometimes that is done for strategic reasons, but I don't see how the company will scale with so many engineering teams, so many marketing teams, so many distinct sales organizations, etc. Sadly, everyone I've talked to who has joined TripAdvisor from larger, more established companies seems to feel the same way. The company has such a strong employment brand, but then you join and can't wrap your head around how the company has been able to be successful at all. I suspect TripAdvisor is trying to hold on to the "small company, start-up type" culture, but sometimes a company needs to accept that they're not small anymore (almost 3k people now) and needs to start acting like a larger company.

    Advice to ManagementAdvice

    Please trust your managers to make decisions for their own orgs. If you don't trust them, find people you can trust.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Stressful place, poor leadership in USA, culture of blame, London team treatment sub-standard, US team call the shots.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at TripAdvisor full-time (more than an year)

    Pros

    Depends on who you're working alongside, some smart people. Limited perks of any use. Pay can be good if you're in Product, Engineering or Commercial side. A lot depends on your manager and whether they have any autonomy.

    Cons

    Too US centric, very little opportunities for London staff. US management poor communication (expectation that London team are telepathic and will know what has been widely communicated to US staff), culture of blame, can't manage talent, limited risk taking, over-hyped culture - basically a burn them and hire more staff attitude. Promotion to buddies and mostly US staff. Lack of appreciation of global nature of company - US lense on everything.

    Advice to ManagementAdvice

    Get a leadership team that is made up of real leaders and not just yes men and women to the CEO. It's too much about Steve. Unless Steve says something, nothing can be decided. The CEO has a lot to answer for in terms of creating such a weak team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 10, 2014Director of HR

    We're sorry to hear that you had a poor experience. As founder and CEO, Steve is involved in all key decisions. However, he manages by listening to all points of view and questioning things he ... More

  3. 9 people found this helpful  

    Don't ruin your career by working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Great benefits
    very flexible
    some great people

    Cons

    no room for growth
    too flexible - ruins good work habits
    management is seriously bad in a lot of groups
    company is all about the best and the brightest without building a strong foundation first
    CEO has no business sense and lucked into this, his words
    bad employees were allowed to bully people and nothing is done about it

    Advice to ManagementAdvice

    Clean house at the top
    look within to find great talent, they know your business and have lots of ideas
    speed doesn't win, seriously, it doesn't
    build you business, don't run around like you have ADHD
    create accountability
    get rid of those people who make others miserable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    No a good career move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in Newton, MA (US)
    Former Employee - Business Development Manager in Newton, MA (US)

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable

    Cons

    There is no flow of information, no transparency and if you are not at the top of the food chain of management it's as if you don't exist

    Advice to ManagementAdvice

    Read these reviews and listen to what people are saying. You can only stay arrogant for so long before the way you treat people catches up with you.

    Have a conscience

    Doesn't Recommend
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thank you for your candid review. It’s concerning to hear that you feel like we value arrogance over humility. One of our core values is moving fast. Part of this is being humble enough to know when ... More

  6. 2 people found this helpful  

    Treats their acquisitions like dirt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Company benefits are way above others. Very generous! Good job!

    Cons

    As a newly acquired employee, they have treated us like second class citizens, talking down to us, and come across completely uncoordinated in their approach toward acquisitions.

    A cast of thousands all doing their own thing with no communication and coordination amongst each other.

    Advice to ManagementAdvice

    Figure out your acquisition strategy and figure it out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Welcome! And thank you for your frank feedback. I’m disappointed to hear that you haven’t had a positive experience. However, we’re continuing to learn how to best manage acquisitions. We recognize ... More

  7. 11 people found this helpful  

    Great Product but Turnover is a major problem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Mgt in Newton, MA (US)
    Former Employee - Human Resources Mgt in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to ManagementAdvice

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Ruthless Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Compensation is good and the stock is on a tear. Good place to work if money is the motivation.

    Cons

    Work is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to ManagementAdvice

    Couple of token social projects will not really hide the kind of company you really are.

    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Mar 24, 2014Dir of HR

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More

  9. 3 people found this helpful  

    Super corporate atmosphere run at the top by power hungry close minded individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Newton, MA (US)
    Current Employee - Sales Manager in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than 5 years)

    Pros

    the common people at the company

    Cons

    upper management is pretty awful and only getting worse since they have globalized

    Advice to ManagementAdvice

    encourage ideas and remember what got you there

    Doesn't Recommend
    Neutral Outlook

    TripAdvisor Response

    Mar 19, 2014Dir of HR

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More

  10. 5 people found this helpful  

    Continued Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Recruiter in Newton, MA (US)
    Current Employee - Senior Recruiter in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Free snacks, free beer
    Great product, solid technology

    Cons

    Senior Mgt "strongly encouraging" current employees to write positive reviews on working at Trip. What? Isnt this how Trip makes money and depends on honest unbiased reviews?

    Advice to ManagementAdvice

    Outsource the HR dept that is unprofessional, non-confidential, and adds zero value.
    Create a quarterly bonus program, that will help offset the mass exodus when employees collect their annual bonus.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    TripAdvisor Response

    Dec 04, 2013Global Manager, Talent Acquisition

    Thanks for your review. Useful feedback like this is why we encourage all employees to check out Glassdoor and post reviews--positive and constructive. In fact, we have been actively encouraging ALL ... More

  11. 10 people found this helpful  

    "LIONS FOR LAMBS" for APAC Business Listing in Singapore office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Singapore (Singapore)
    Former Employee - Sales Executive in Singapore (Singapore)

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Good Company Culture, and colleagues are friendly and mature enough to work closely together.
    Company benefits are fantastics.
    Strong sales-team members.

    Cons

    Poor Management in APAC Business Listing, no guidance, no vision, no direction, and only one way communication which management did not take any action for every challenges that sales person feedback to them.

    Sales Organization is led by Regional Sales manager who did not make any single call and not knowing the product and the market condition.

    Sales Structured is very un-clear internally and externally.

    Favoritism is too obvious.

    Management did not protect every single deal that you bring in. And in fact we always encounter lost some of the deals to 3rd party reseller who can offer more discount to the client.

    Management keep hiring new sales person even the market is bad and saturated.

    No career growth in the company, you will be doing the same thing for years and many years.

    Commission pay-out always delayed and happened many times, and they don't see the urgency and importance to pay commission in time. what a joke, this is sales organization, every sales person are rely on commission on their living!

    If you resign from the company - no holding back from the company, basically they will just accept and did not try to retain the employee. - just keep hiring new staff.

    Advice to ManagementAdvice

    TripAdvisor HQ needs to review the senior management in APAC Business Listing, and also have a one to one meeting with the individual sales person on the floor to ask feedback what's the challenge and how to overcome it and how to make it better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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