Unum Group

  www.unum.com
  www.unum.com

Unum Group Reviews

Updated 4 December 2014
Updated 4 December 2014
141 Reviews
3.7
141 Reviews
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Unum Group President, CEO, and Director Tom Watjen
Tom Watjen
93 Ratings

Review Highlights

Pros
  • Unum stresses a great work-life balance and backs it up by offering a generous amount of vacation time (in 14 reviews)

  • Strong benefits package and lots of paid time off (in 16 reviews)


Cons
  • Upper management and business leaders do not value technology or staff (in 6 reviews)

  • big company, unrealistic goals, too number focused (in 4 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Becoming a less desirable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Portland, ME (US)
    Former Employee - Client Service Specialist in Portland, ME (US)

    I worked at Unum Group

    Pros

    Can learn a lot about the insurance industry at UNUM, fellow employees are supportive of other employees, even when they have their own heavy work loads.

    Cons

    UNUM drops on its ranking on the best places to work in Maine each year. UNUM for many years remained in the first or second place as best places to work for large companies in Maine, but has experienced a steady slide downwards on the list and now struggles to remain one the list. I spoke to HR at UNUM about this and they acknowledge that UNUM is struggling and is trying to manage its reviews the best it can. UNUM , like many big companies now, asks employees to manage very heavy volumes of work especially for the service areas and disability benefit payers. I have worked at UNUM for many years, and in my opinion, it is not as desirable a place to work as it was. Stress is a serious issue among the employees, but upper management, in my opinion is more interested in getting the highest production numbers it can from each employees, and hopes its employees will remain off stress disability.

    Advice to ManagementAdvice

    Upper management knows it drives its employees very hard for production, this will continue as long as the economic climate supports it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Marketing Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Consultant - Field Office in Atlanta, GA (US)
    Current Employee - Marketing Consultant - Field Office in Atlanta, GA (US)

    I have been working at Unum Group full-time (more than an year)

    Pros

    Great pay for new college grad. Work-Life balance. Great training program.

    Cons

    Job title is a misrepresentation of what the job is really about. The job title is used to attract new college grads, but when hired, you learn the job wasn't what you were hired for. The field offices have different values and goals than home office so there is a disconnect between the two places when they should work together.

    Advice to ManagementAdvice

    Management should be honest and upfront with employees on expectations.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Unum Group

    Pros

    The staff (claims reps, vocational, medical staff) are great to work with.

    Cons

    This company has a revolving door- so many employees leave after a short time there.
    No matter how well you do your job, directors/management tend to focus on the negative too much. I believe they are trained to do this.
    If you are a working mom, forget about being good enough to make it to their annual performance/achievement club, mostly at Disney World. I kept a log, mostly young single employees who are able to devote more time and go to happy hours tend to make it on this list. Women who make it are young and/or single.

    Advice to ManagementAdvice

    Re-evaluate a "manageable case load". given all of the "extra" steps reps. must take on claims, Management is out of touch and seems focused solely on profit.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Coworkers great; unethical upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Worcester, MA (US)
    Current Employee - Anonymous in Worcester, MA (US)

    I have been working at Unum Group full-time (more than 10 years)

    Pros

    People are great to work with; some tools are very useful; great locations.

    Cons

    Upper management cares more about their own pockets than shareholders. Decisions affect management bonuses positively, stock value negatively. Be careful with this group.

    Advice to ManagementAdvice

    Do what you are supposed to do. Shareholders first, your pocket last.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Client Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Client Management
    Former Employee - Director, Client Management

    I worked at Unum Group full-time (more than 3 years)

    Pros

    Very good benefit package, lot of tenure in departments other than sales.

    Cons

    Outdated technology, sales office very segregated (sales vs admin) , inexperienced management, way too much favoritism and bias.

    Advice to ManagementAdvice

    Update technology. Really be honest about the run away power sales managers have. Change sales interview process, too many decision makers.

    Positive Outlook
    Approves of CEO
  7.  

    Career opportunities are limited and senior management is out of touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glendale, CA (US)
    Current Employee - Anonymous Employee in Glendale, CA (US)

    I have been working at Unum Group full-time (more than 5 years)

    Pros

    Flexible work schedule. Work/Life Balance.

    Cons

    No room for growth! Limited career opportunities in Glendale. Senior management is out of touch.

    Advice to ManagementAdvice

    Listen to your people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Unrealistic expectations with respect to work load. Working atmosphere is punitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Consultant in Glendale, CA (US)
    Former Employee - Clinical Consultant in Glendale, CA (US)

    I worked at Unum Group full-time (more than 5 years)

    Pros

    PTO, health insurance and retirement options are decent.

    Cons

    Department managers are highly critical and offer little praise for a job well done. On an almost daily basis it is and was impossible to take breaks or a full lunch hour due to the unrealistic work load. My manager who has since been demoted operated from the CYA point of view and would throw anyone under the bus to save his skin.

    Advice to ManagementAdvice

    Unum has a low morale problem due to management's poor attitude. Work on supporting your team members, teaching where needed, and show appreciation for the hard work which is done on a daily basis.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Too much work and too much stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Benefit Specialist in Portland, ME (US)
    Current Employee - Disability Benefit Specialist in Portland, ME (US)

    I have been working at Unum Group full-time (more than an year)

    Pros

    The pay is good and they do have a fairly in depth training program.

    Cons

    The job isn't really how they represent it and there is a large burnout ratio in new employees. They also tend to change everything around on a monthly basis.

    Advice to ManagementAdvice

    Get some stability and communicate more effectively what the job will be. Try to bridge the gap between the training room and the real job a bit better as everything seems to change on a day to day basis.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Loved the company until the Provident takeover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Boston, MA (US)
    Current Employee - Sales Consultant in Boston, MA (US)

    I have been working at Unum Group full-time (more than 10 years)

    Pros

    Good working conditions and excellent benefits and pay but you really work for them.

    Cons

    Company is restructuring and cutting back on customer service, as well as all other areas of the company. Constant pressure to bring in new business. Atmosphere is that any employee can be replaced if performance or sales slip. Sales employees sell all products (group/voluntary/individual) instead of being an expert in one line. At the end of each year, you expect another round of downsizing.

    Advice to ManagementAdvice

    Stop running the company like a fast-food restaurant. Bring back quality instead of focusing only on quantity. With this restructure, you are losing many loyal, knowledgeable, and experienced employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Cut throat working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Disability Benefits Specialist in Glendale, CA (US)
    Former Employee - Lead Disability Benefits Specialist in Glendale, CA (US)

    I worked at Unum Group full-time (more than an year)

    Pros

    Generous benefit package and decent pay. They serve free good quality coffee to employees and frequently have cake!

    Cons

    Unfriendly atmosphere in the office I worked at. Most employees under constant stress due unrealistically heavy work load. Management is cut throat and targets employees for firing rather than assisting them to succeed. The company was found guilty of closing claims by quota a few years ago. Since then they were under strict guidelines from DOI. They made workers go through unbelievable hoops to get their work product out. The "close the claim" mindset was still present among some of the management.

    Advice to ManagementAdvice

    Grow a heart and get rid of the sharks in middle management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Unum Group Photos

Unum Building, Chattanooga (Photo thanks to Flickr user Larry Miller, available under by-nc-nd v2.0)
Side of Unum building and part of parking lot during the snow storm we had a few weeks back. (Photo thanks to Flickr user Always, Erika with permission, All rights reserved.)
Unum Building, Chattanooga (Photo thanks to Flickr user Larry Miller, available under by-nc-nd v2.0)

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