World Travel Holdings Reviews

Former Employee – worked at World Travel Holdings

Pros – Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

Cons – Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

Advice to Senior Management – Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

No, I would not recommend this company to a friend

Current Employee – been working at World Travel Holdings

Pros – Best reason to work here is because you want to work from home, your an excellent salesperson and or you want discounts on cruises.

Cons – It's funny I read this site before I took this job and I thought man this job could mean some opportunity for growth, money and benefits. I've always loved travel so it seemed like a great fit. Well let me tell you there where 25+ people in my training class and now there's about 8-10 left with 6 of them telling me personally how upset they are with this job. Take this job if you are already a salesperson and your able to sell anyone on anything,, don't take this job if you think your going to be trained on how to sell. You will be very disappointed with your pay check. Here's what they don't tell you in the interview or in training....your making usually about usually 10% of 10% of the total. Sometimes that's as little as $9, many times your not making anything at all except your hourly wage, which is $8. Let's face it people now a days want to book things online, so they call to get answers to questions than leave and book it themselves. Which not only do you not make money but you don't meet your conversion percentage. Oh, I almost forgot about the forced Overtime, that's makes for very unhappy employees. It's great working from home but you can make more at burger king flipping burgers with less stress. Why am I still here? Because I like working from home :)

Advice to Senior Management – Start telling new hires what its really like to work here! Stop sugar coding the job. Only a very small percentage of people are making the money you post in the job description. Just like only a very tiny number of rooms/sailings actually go for the prices you post online. Another crappy part of the job, explaining to people that what the see online isn't the actual cost...kinda makes it hard to sell something when people don't trust us.

Current Employee – been working at World Travel Holdings

Pros – great fellow employee, work from home

Cons – They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

Advice to Senior Management – Pay attention to your smaller employees, they make the company and will probably be your boss one day.

Yes, I would recommend this company to a friend

Current Employee – been working at World Travel Holdings

Pros – Work your own hours. You can earn an unlimited income however it dies take a while to build up
your sales.

Cons – The management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

Advice to Senior Management – Be much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

Current Employee – been working at World Travel Holdings

Pros – To have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

Cons – Alot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

Advice to Senior Management – They dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

Current Employee – been working at World Travel Holdings

Pros – World Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

Cons – Senior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

Advice to Senior Management – Stop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

Yes, I would recommend this company to a friend

Former Employee – worked at World Travel Holdings

Pros – The new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

Cons – Benefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

Advice to Senior Management – Invest in a better benefits package.

Current Employee – been working at World Travel Holdings

Pros – Smart people that care about one another and care about their business. They are passionate about their work, but they don't expect you to be married to your job. The management team has good travel experience (good and bad sometimes). The senior team respects and values the employees. They are very open to feedback and I feel like they value the contribution and ideas of every employee.

Cons – Management is not looking to innovate much. They are looking to tweak around the edges rather than build something remarkable.

The medical benefits are below average. The working space is far below average. There are no perks to speak of including travel perks.

Advice to Senior Management – dare to be different. shake up leadership that is not trying to change the game. Don't be afraid to get someone new into a key position even if they have to come from outside of travel. Find someone that has built a brand and has deep direct to consumer marketing experience. consider your value proposition more and your tactical performance metrics a little less. invest in your online user experience.

Current Employee – been working at World Travel Holdings

Pros – Travel opportunities and supportive environment. Coworkers are friendly and willing to help. Management seems interested in employee feedback.

Cons – Mediocre pay and inconsistent leadership. They're having a tough time during the economic downturn. Growth opportunities are very limited.

Advice to Senior Management – Senior managment should keep communication with employees open. They should be flexible with schedules, travel opportunities and pay. It would be great if they could find new ways of attracting a larger market share.

Former Employee – worked at World Travel Holdings

Pros – Ability to work at home

Cons – Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

Advice to Senior Management – Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.