Xanterra
2.6 of 5 63 reviews
www.xanterra.com Lakewood, CO 1000 to 5000 Employees

Xanterra Reviews

Updated Mar 27, 2014
Xanterra – Yellowstone National Park – “Yellowstone busses in the snow”

All Employees Current Employees Only

2.6 63 reviews

                             

33% Approve of the CEO

(no image)

Andrew N Todd

(24 ratings)

49% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
Relevance Date Rating
in

 

Assistant Dining Room Manager

Anonymous Employee (Former Employee)

I worked at Xanterra

ProsOppotunity to advance very quick in the companay

ConsLong hours result in making less money than those you manage

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Awful.

Cocktail Server (Current Employee)
Yellowstone National Park, WY (US)

I have been working at Xanterra full-time for less than a year

ProsI met the best people in the world.

ConsXanterra didn't care about its employees, fed us terrible food, and were too strict.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

was good and not the best.

Kitchen Crew (Former Employee)
Yellowstone National Park, WY (US)

I worked at Xanterra as a contractor for less than a year

Prosdoing a good job and meeting new people.

Consnot enough hours when needing them.

Advice to Senior Managementthey don't understand what you do for them but they complains a lot.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Xanterra, the place where high schoolers go to avoid college.

Anonymous Employee (Current Employee)

I have been working at Xanterra part-time for less than a year

ProsLearning about other cultures and meeting people from all over the world.
Living in the national parks.
Opportunity to volunteer with park rangers.
Opportunity for entry-level management.
Free housing and low cost food plan for managers.

ConsBare bones living quarters for new hires.
Usually overstaffed.
Underpaid employees, expect a 200-400 biweekly paycheck.
Servers make the most money out of everyone.
Server assistants are treated like absolute trash (Your pay is up to the server you happen to work with that night) in other words you will work with your enemy and make 7.25 to do all the hard labor while the servers watch you clean everything and while they talk to the guests.

Advice to Senior ManagementPromote hard workers fast.
Don't keep someone in the dish room because they are a really hard worker, people deserve better.
Don't be so anal about napkin placement and dress code.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

3 people found this helpful  

Know what you are getting yourself into.

Anonymous Employee (Current Employee)
Yellowstone National Park, WY (US)

I have been working at Xanterra full-time for less than a year

ProsMeeting many other people from different backgrounds/cultures... But.. how is that different from college?

ConsLiving in a national park is supposed to supplement ridiculously low wages. What's the point you're working ALL the time.

Advice to Senior ManagementStop treating your employees like slaves and staffing levels would be above 25% by the end of the season.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Exhausting but fun

Server (Former Employee)
Yellowstone National Park, WY (US)

I worked at Xanterra as a contractor for less than a year

ProsGood money (tipped positions only). Getting to live in Yellowstone and meet awesome people makes all the cons worth it.

ConsTerrible company. Terrible wages for non-tipped employees. The food sucks and have to pay for three meals a day even if you don't eat them. Almost everyone is inexperienced and pretty bad their jobs (cooks, servers, management). You will work LONG hours, especially at the end of the season. But as soon as it's over you'll starting missing the park and missing your friends want to go back next summer.

Advice to Senior ManagementCare about the people that work for you at least a little bit. Get better food.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

I worked for Xanterra not for the job, but for the opportunity to live and explore Yellowstone National Park.

Bartender (Former Employee)
Yellowstone National Park, WY (US)

I worked at Xanterra full-time for more than 3 years

ProsLocation location location. Xanterra is a parks concessionaire, providing opportunities to live in fabulous places.

ConsThe company has a severe disconnect with its hourly employees and is consistently understaffed.

Advice to Senior ManagementRemember the bottom line is important, but not at the expense of your employees well being.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Very stingy to employees

Management (Former Employee)

I worked at Xanterra full-time

ProsThe National parks are some of the greatest scenic places to visit and spend time at. You have time when off work to explore the park and area. There are a lot of good people who come there to work.

ConsXanterra does not pay overtime until after 48 hours at some of its places. So a minimum wage worker will give up a free day, work long hours to keep the resort running smoothly but get no extra pay for their dedication like in the world right outside the park. It is extremely cheap thinking on management's part. An extra $30 would mean a lot to a minimum wage worker but instead it goes to the owner, BILLIONAIRE Philip Anschutz. How much is enough ? How stingy can a company be ?

Advice to Senior ManagementCorporate management has little understanding or care for what happens in the parks themselves. They should really visit them more often to see and stay in employee housing when they do---not the finest suites the parks have to offer ! They are accountants who care mostly about the bottom line no matter how it hurts the employees who do the work

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Fantastic location, horrible management

Lead Server (Current Employee)
Grand Canyon Village, AZ (US)

I have been working at Xanterra full-time for more than a year

ProsDirt cheap rent, limitless outdoor adventures, easily find like minded outdoor type people, amazing scenery

ConsManagement doesn't actually care about it's employees, guest(s), or the location at all, neither does HR, strictly thinking about themselves & what way they can make their job easier on themselves. The easy route is the only route with this company. If you try to make the place better with an idea or helpful thought, or anything that could be considered as an improvement of any kind then your deemed a threat & pursude at all costs necessary until they can terminate you.

Advice to Senior ManagementManagers evaluating other managers is elementary, doing monthly evaluations if not weekly from all employees gives you a better understanding of your managers & a better tool to solidify you chose the right person for managing your staff

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Not the best

Fast Food Kitchen Crew (Former Employee)
Yellowstone National Park, WY (US)

I worked at Xanterra

ProsThe part of the park I was in was beautiful. Despite all of the snow, it was nice to see all of the glories nature had to offer

ConsXanterra is filled with a bunch of two-faced, overly-environmental, liberals that care a lot more about personal appearances than actual skill. There are so many restrictions on the employees that it's not even right to come in to work without shaving because you were sick the night before and was unable to come in to work and your boss neglected to tell you when you work next.

Advice to Senior ManagementIf I ever decide to work with Xanterra again, it's gonna be in either a different part of the park, or in a different part of the country.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Xanterra? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Xanterra reviews and ratings - including employee satisfaction and approval ratings for Xanterra CEO Andrew N Todd. All 11 reviews are posted anonymously by Xanterra employees.