Xanterra Reviews

Updated 22 August 2014
Updated 22 August 2014
80 Reviews

2.3
80 Reviews
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Recommend to a friend
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Andrew N Todd
32 Ratings

Review Highlights

Pros
  • You get to live in a national park, that's about it (in 15 reviews)

  • We meet people from all over the world and often get to interact with them (in 8 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 7 reviews)

  • You will work LONG hours, especially at the end of the season (in 4 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Mostly terrible, with some good aspects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Room Attention  in  Yellowstone, WI (US)
    Former Employee - Room Attention in Yellowstone, WI (US)

    I worked at Xanterra as a contractor for less than a year

    Pros

    Living in a national park.
    Meeting people from all over.
    Some good managers.

    Cons

    1. Human resources has no idea how to hire the correct number of people. It's either too many or too little, depending on the time of the season.
    2. At least $200 is taken out of every pay check for room and board.
    3. The food is not very good, and not good for you.
    4. The dorm rooms are smaller than a college dorm, there isn't even room for a desk. There is no air conditioning.
    5. If you don't have a car, you can't explore anywhere.
    6. Management is very unorganized.
    7. At the beginning of the season, I got 5 days a week, about 10 hours a day. In the middle of the season, I worked about 5 hours a day, on a good day.
    8. The employee pub is overpriced. In fact, everything is overpriced.

    Advice to ManagementAdvice

    Don't hire too many people. Learn how to respect your employees. Charge less for the terrible food and dorms.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Wonderful area to work but not so good lifestyle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper  in  Yellowstone National Park, WY (US)
    Former Employee - Housekeeper in Yellowstone National Park, WY (US)

    I worked at Xanterra full-time for less than a year

    Pros

    Xanterra has locations next to beautiful hiking areas. Every employee develops a more personal relationship with their co-workers than in other jobs. returning employees earn more money and have more opportunities to advance. You can roommate with your spouse or friends. United in shared suffering.

    Cons

    You are not payed much and if you plan on doing anything outside of where you are stationed be prepared to spend most of it on gas money. There is a heavy drinking culture especially in the winter. The complementary food can be hit or miss. They are not required to switch you positions that pay less then the one you are currently working as. Because housekeepers are payed the most out of all entree level positions it will be hard to switch jobs if you dislike housekeeping. You need to drag around heavy molly carts all the time and the work is ridiculously tedious. The lifestyle is very hedonistic. You will almost never be acknowledged for work well done (other than the worker appreciation dinner). You need to live with co-workers you may not care for. The end of the season is absolute hell because all of the college students head back home leaving everyone else to pick up the pace.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Got to be something better....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra full-time

    Pros

    It's a relatively easy paycheck

    Cons

    Mgt doesn't care about anything....it's all lip service. they think good people will stay forever and not be motivated enough to go look elsewhere. One of these days there will be a huge exodus and then it will be fascinating.

    Advice to ManagementAdvice

    Company values are a joke.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Needs a drastic overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Grand Canyon, AZ (US)
    Current Employee - Anonymous Employee in Grand Canyon, AZ (US)

    I have been working at Xanterra full-time

    Pros

    Clean air, amazing scenery, meeting people from all over the world, and a close knit community that really does come together in times of crisis.

    Cons

    Xanterra refuses to invest in adequate equipment to get the job done. Computers are old and slow- I Understand they buy nothing but rebuilds, and this causes difficulty in providing excellent guest service. All food is processed GMO Sysco material - psuedo food bad for both the guest and the employee. Internet access is poor, leading to customer complaints and employees often not being able to access it at all. Employee opinions are discouraged with regard to customer service and how to improve the overall work environment. Housing is overcrowded and moldy. Bedbugs are common problem which are not treated by the housing department properly. Housing changes policies -often to the detriment of long term employees- without anyone being notified. International students are grossly taken advantage of by being crammed into housing not designed for more than one or two people. and being placed into positions that their lack of English proficiency does not adequately equip them for. Nepotism and politics are all too common place.

    Advice to ManagementAdvice

    Ownership needs to focus on making extraordinarily drastic improvements to the properties already owned- updating the equipment, working with park service to bring in an internet provider that services the needs of employees and guests, instead of dismissing those needs entirely. Healthy food options need to be made available. Mold, bedbugs, and overcrowding need to be done away with. Housing policies need to be reviewed and long term or status employees need to not be punished because of lack of housing. Housing policies need to be made clear and not changed without notifying the employees - a published housing manual would be useful. Appliances in a state of disrepair need to be replaced. Employee opinions should be valued - often the front of the house employee sees and hears more about guest concerns than management ever will.
    Spend the money being spent acquiring more property to provide pay raises for employees you wish to retain and to update equipment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Assistant Dining Room Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    Oppotunity to advance very quick in the companay

    Cons

    Long hours result in making less money than those you manage

  7. 2 people found this helpful  

    Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cocktail Server  in  Yellowstone National Park, WY (US)
    Current Employee - Cocktail Server in Yellowstone National Park, WY (US)

    I have been working at Xanterra full-time for less than a year

    Pros

    I met the best people in the world.

    Cons

    Xanterra didn't care about its employees, fed us terrible food, and were too strict.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    was good and not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Crew  in  Yellowstone National Park, WY (US)
    Former Employee - Kitchen Crew in Yellowstone National Park, WY (US)

    I worked at Xanterra as a contractor for less than a year

    Pros

    doing a good job and meeting new people.

    Cons

    not enough hours when needing them.

    Advice to ManagementAdvice

    they don't understand what you do for them but they complains a lot.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Know what you are getting yourself into.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Yellowstone National Park, WY (US)
    Current Employee - Anonymous Employee in Yellowstone National Park, WY (US)

    I have been working at Xanterra full-time for less than a year

    Pros

    Meeting many other people from different backgrounds/cultures... But.. how is that different from college?

    Cons

    Living in a national park is supposed to supplement ridiculously low wages. What's the point you're working ALL the time.

    Advice to ManagementAdvice

    Stop treating your employees like slaves and staffing levels would be above 25% by the end of the season.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Xanterra, the place where high schoolers go to avoid college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra part-time for less than a year

    Pros

    Learning about other cultures and meeting people from all over the world.
    Living in the national parks.
    Opportunity to volunteer with park rangers.
    Opportunity for entry-level management.
    Free housing and low cost food plan for managers.

    Cons

    Bare bones living quarters for new hires.
    Usually overstaffed.
    Underpaid employees, expect a 200-400 biweekly paycheck.
    Servers make the most money out of everyone.
    Server assistants are treated like absolute trash (Your pay is up to the server you happen to work with that night) in other words you will work with your enemy and make 7.25 to do all the hard labor while the servers watch you clean everything and while they talk to the guests.

    Advice to ManagementAdvice

    Promote hard workers fast.
    Don't keep someone in the dish room because they are a really hard worker, people deserve better.
    Don't be so anal about napkin placement and dress code.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Exhausting but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Yellowstone National Park, WY (US)
    Former Employee - Server in Yellowstone National Park, WY (US)

    I worked at Xanterra as a contractor for less than a year

    Pros

    Good money (tipped positions only). Getting to live in Yellowstone and meet awesome people makes all the cons worth it.

    Cons

    Terrible company. Terrible wages for non-tipped employees. The food sucks and have to pay for three meals a day even if you don't eat them. Almost everyone is inexperienced and pretty bad their jobs (cooks, servers, management). You will work LONG hours, especially at the end of the season. But as soon as it's over you'll starting missing the park and missing your friends want to go back next summer.

    Advice to ManagementAdvice

    Care about the people that work for you at least a little bit. Get better food.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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