AT&T Interview Questions & Reviews
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Sales Consultant Interview (Neutral Experience; Average Interview)
I applied online - interviewed at AT&T in February 2011.
Interview Details Apply online and receive an email that the application was received! set up phone a psychology exam; if you did well a phone interview would be scheduled followed by an in person or group interview. If chosen, you will have to pass a drug test
ATT Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied through a recruiter and the process took a day - interviewed at AT&T.
Interview Details The interview was pretty standard. I only met 1 person, lasted 1.5 hours. The interviewer was pretty personable. I arrived on time, dressed appropriately, and prepared with answers to the top ten interview questions.
Interview Question – Why should I hire you over someone else View Answer
Negotiation Details – Not negotiable
Retail Leadership Development Program Interview (Positive Experience; Average Interview)
I applied online and the process took 3 months - interviewed at AT&T.
Interview Details 4 rounds of interviews, first round is a screening where you answer questions that are pre-recorded then respond via webcam. The second round is a phone interview with HR. Third round is a FaceTime or Skype interview with a director from the RLDP program and the last interview is either an in-person or FaceTime interview depending on your location.
Interview Question – Questions regarding various retail situations, customer and employee issues, integrity, and then they ask you to sell something that is with you. Most of the questions need you to recall previous situations and how you handled them. In the phone interview they had a case that was read and had you answer 3 questions as to how you would handle the situation Answer Question
Negotiation Details – No negotiation on salary (hourly and eligible for overtime), you get free housing for 6 months, and a relocation check. You can negotiate your start date.
Customer Assistant Interview (Neutral Experience)
Interviewed at AT&T
Interview Details I applied online, about 4 days later they told me that I had to take a assesment that determined my ability to work for them , I passed the online cc audition assesment then they emailed me 2 days later saying that they were holding on site assesment testing sessions. They gave me the list of times and dates that which I could attend , so I emailed them my preference & they emailed me back confirming the time and date. Now I'm just waiting to go do the assesment this week.
Retail Sales Consultant Interview (Neutral Experience; Average Interview)
I applied online and the process took 5+ weeks - interviewed at AT&T in June 2014.
Interview Details I applied online on June 9th and immediately got a message to take the qualification tests. After about a week, I got an email saying to call into a number in order to make an appointment for an interview. I called the number and spoke with an HR manager that asked me a number of qualifying questions and then set me up with an interview with another HR manager in my area. This 2nd interview was on June 20th, and went really well, however I had not heard anything from them for about 2 weeks after. I had even sent in a Thank You letter to both managers that I had spoken to. After 2 weeks, I got a call from a store and went in to interview with her and the assistant manager. This was an awesome interview and job preview. After my session was completed, I was told that I had to have yet another interview with the area manager the following week. During this interview, I was a bit intimidated by this guy because I was asked to sell him something. Okay, simple (ya think)? I remembered that when I was meeting with the store manager and assistant, I was told that there were 5 selling points for every transaction. So, I asked him a number of questions and directly related his sale to products that were offered and exactly what he had been looking for during that purchase. I QUALIFIED HIM. I couldn't read him even though I was nailing it. This made it even more intimidating because he seemed so unimpressed, but polite. He said that he had a number of interviews lined up for that day and that I would get a call that week with a decision... needless to say, I am still waiting to hear back from them and it has been a week. I don't know what to expect anymore at this point. You would think that I was interviewing for an IT position within the CIA or National Defense Department (4 INTERVIEWS, JEEZ!)
Interview Question – If I were to walk in as a customer, what would you sell me? View Answer
U-Verse Premises Technician Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at AT&T in May 2014.
Interview Details I applied for the position online on 05-19-14. Then two days later I got an email saying they'd like to schedule an interview which I did that day and the earliest one available was exactly a week later. So I got to the interview and ended up 30 mins late. (Keep in mind it was in Dallas where HQ is so there are a lot of AT&T buildings to be confused by). When I went in me and another guy took the TMTF II TEST. Which is basically a test of physical and mechanical natured questions. To me it was really easy and I had no prior experiences with this job title. You are given 50 mins to answer 50 questions but it shouldn't take you that long as long as you don't spend too much time on one question. If you don't know the answer move on and come back to it if you have time later. Afterwards, the proctor came in and graded our test with a scantron machine. Apparently the other guy didn't pass and I did cuz I was walked into a room with 20 other applicants who'd gotten there on time. This was where we had our RJP (Realistic Job Preview). Most people on here will tell you if you make it to this point you've pretty much got the job but that's not true for everyone. At this point we were given the rundown of the job, good and bad. There were four guys. One kind of lax and joking a bit, one joking a lot, one uptight and another extremely uptight. The latter seemed to lead the discussion. He mostly talked about how hard the job will be and always calling us out on "not being able to handle it". Seemed to be like he had the 3 yr old "mine" complex and didn't want anyone else to have the job he has but him lol. Anyways all of these guys were garage supervisors of their own. Afterwards, we had one on one interviews with one of the four men. Luckily I got the super cool joking one so my interview was easy. Only asked about 5-6 questions. Pretty general behavioral interview questions, asked about me personally and talked about the job. He told me I would receive word in 2-3 weeks. I was like damn that's a long time but hey I found other work in the mean time. The next day I got an email saying I was apart of the qualified candidates and to be on the lookout
for communication on the next steps. Exactly 3 weeks later I got an email from a recruiter for the company saying they are ready to proceed with next steps. The next day we had a conference call with her and other candidates giving us the conditional job offer which was contingent on successful BG check, drug screen and physical. You were also sent an email asking a few questions and which gave a list of 12 locations to pick your garage site. You pick your top 3. After the call I set up my BG check with HireRight and the next day I went to take my drug test and physical. It was at a Concentra Urgent Care so it took like 4 hours. The physical only requires you to lift 80 lbs once from the floor to your waist. The BG check took 10 days to complete. Then the recruiter emailed me requesting I send her information about one of my previous jobs so she could determine my wage credit eligibility. Basically what you're getting paid. Make sure you are specific about any customer service or technical skills you displayed at this position so you can maximize the amount you get paid. A couple days later, July 1, I got a call from the recruiter extending a firm offer which I accepted. Due to the skills I had I was given the maximum starting wage. Had me feeling like LeBron. In Dallas Texas that's $713 a week. Then I was told my garage and where orientation would be on July 18th. Make sure you get your work boots as that might also be your start date. The union should be contacting me soon so I've been told. Overall the process took me from May 19th- July 18th. It's been a long time coming I'm just ready to start and
Interview Question – Tell me about a time you had to deal with a difficult customer. View Answer
Negotiation Details – Wage based off customer service and technical experience. No real negotiations without that.
Retail Sales Consultant Interview (Positive Experience; Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at AT&T in March 2011.
Interview Details You will first be required to take a test to make sure that you have the ability to work there. Then your results will be sent to a hiring manager where you will be called for a phone interview. If the hiring manager approves you will be asked for a in person interview that asks the general interview questions (what are your goals, when was a time that you were faced with a difficult decision and how did you overcome that obstacle, what motivates you, if you saw an employee stealing what would you do even if that person was your good friend, etc.) after that you will be asked to shadow in a local store most likely on the same day. After that you will go through one final interview with the store manager that you shadowed in the manager and hiring manager will discuss how you performed and make a division within a few days.
Interview Question – You are applying to work for a communications company; on a scale of 1-10 how much do you know about how a call/text/data makes it to your phone? View Answer
Negotiation Details – Terms were non-negotiable
Sales Support Representative Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at AT&T in January 2012.
Interview Details Getting on with AT&T is hard! First you'll be contacted by a hiring recruiter, who will ask you a few questions and basically see if you qualify for the job and are you still interested. Next, you'll be contacted by a Staffing Manager who will be responsible for your entire journey through hiring. He or she will set up your interview to meeting with a Centralized Hiring Manager, who will interview you face to face. If everything went well, you'll be sent to the appropriate store location for a small interview with the store manager and assistant manager. If chosen, you'll be contacted again by the Staffing Manager in order to run background, drug test, criminal background, past employer verification, etc. Upon successful completion, you will be scheduled for training which varies according to the position. After training, you're placed in your store and from there it's good luck!
Interview Question – Explain a moment when you had to deal with an irate customer, what was the issue and how did you solve and what was the resolution? View Answer
Negotiation Details – I didn't have to negotiate anything. I was very pleased with what was offered.
Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and interviewed at AT&T.
Interview Details Typically, there is classroom training for 2 months, then 2 more of incubation. In incubation you are actually performing the job but under close supervision. I received an email telling me I had been turned down for a job, and then a week later received instructions wanting me to take a pee test. Weird.
Interview Question – At the time the questions came from HR, not the interviewer. The decision is then made by HR, not the interviewer. It's based on the answers they wrote down that you gave them. The interviewer in this situation really just acts as a secretary. Answer Question
Sales Associate Interview (Neutral Experience; Average Interview)
I applied in-person and the process took 3 weeks - interviewed at AT&T in July 2010.
Interview Details The hiring process was similar to all others . Human resources were not the brightest of the bunch and because they get money from the government for hiring certain types of people they will hire knowing the majority dont make it out of training class
Negotiation Details – You are not able to negotiate as it is union
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