Glassdoor is your free inside look at Allstate interview questions and advice. All 264 interview reviews are posted anonymously by Allstate employees and interview candidates.
No Offer – Reviewed Jun 15, 2013 New
Interview Details Paper, in person interview, background check and finger printing along with drug testing required to be hired for this company
No Offer – Interviewed in Charlotte, NC (US) – Reviewed May 28, 2013
Interview Details I applied online. Was contacted by a Talent Acquisition specialist who scheduled a 15 minute phone interview consisting of a few questions of how I've handled previous difficult customers or how I've helped a customer before. Once the 15 minute phone interview is over the company emails you an online assessment consisting of various questions and scenarios to help see if you qualify for the position you are applying. The entire online assessment is multiple choice. I passed the online assessment and was emailed afterwards to schedule an in person interview. In person interview consists of two managers from the department you are applying for taking turns asking you questions about previous jobs, how you may have handled handled difficult customers in the past, your most difficult situation, what you've done in the past to better yourself if you've ever made a mistake, how you have contributed to a team environment, what's the best accomplishment you've ever achieved, and in the end they give you a chance to ask any questions you might have about the company. You will know/have a good feeling if you are offered the position or not at the completion of the in person interview based on the interviewers/closing actions they take and what you may or may not partake in. Basically the interviewers want to see that you are professional, providing and exceeding each and every customer's expectations that you interact with, and that you're looking for a career for the long run not a couple month job.
Interview Question – None difficult as long as you have previous scenarios that answer the questions they are asking. Most questions are based on previous experiences you may have had in life or with customers at a previous or current job. Answer Question
Accepted Offer – Reviewed May 23, 2013
Interview Details One telephonic round followed by 2 technical and one hr round
Interview Question – doubly link list traversal, insertion and deletion Answer Question
Accepted Offer – Interviewed in Farmington, CT (US) Jul 2009 – Reviewed May 22, 2013
Interview Details Initial screening includes computerized test to evaluate reading comprehension through sample policy language and coverage decision making. A subsequent preliminary interview with a corporate human resources recruiter takes place via phone and is then followed up by a more in depth interview with a hiring manager for the National Catastophe Team. The initial preliminary interview with corporate human resources may occur before the computerized testing as the computerized testing is usually administered in person, and is often grouped with the in-depth interview with the hiring manager for the Catastrophe Team.
Interview Question – Name a time when you have encountered a customer who did not agree with a decision you made? View Answer
No Offer – Interviewed in Hauppauge, NY (US) Apr 2013 – Reviewed May 16, 2013
Interview Details
About two weeks after I had applied online I received a call from what I assumed was a third party hiring / HR company. I set up the initial phone interview, and when I passed, I was immediately sent an email link to take a questionnaire. The questionnaire was about an hour long, and it was essentially a "what would you do with X Y or Z" situation quiz. After you pass, you get an email letting you know that you passed. About a few days after that I was called to set up an in person interview.
The actual interview was about 30 minutes long. Two female managers interviewed me. The standard questions were about my major in college, what I'm getting my Masters in, and other various simple questions. The main questions, for which they wrote my answer down, were "Please explain a time when you had to go above and beyond for a customer to please them." as well as "Please explain a time dealing with a problem customer that you just couldn't please." For both of those questions, I had to explain the situation, explain what I did, and then explain the resolution.
After that, they explained the benefits, pay, and things about the department I would be working in. They said they had several other interviews to conduct but I would hear back within two weeks. I thanked them for their time and they thanked me. Ultimately I didn't get the offer, unfortunately, though they were offering much lower pay than what I was expecting anyway.
Interview Question – The questions were all easy - you just need to have a story about customer service experiences such as the above, ready in your mind. I recommend rehearsing the story several times, which is what I did. I rehearsed the entire interview process about seven or eight times the day before so I could get comfortable with the stories about my previous customer service experiences. Answer Question
No Offer – Reviewed May 20, 2013
Interview Details
HR contacted me on a position I had applied to that read like it would be a great fit. They wanted to have an introductory phone call. I replied with several time slots and heard nothing. I followed up again asking if they still wanted to meet. They replied back with a time that was not a time I could make.
I moved around my schedule to make it work. But the time came and went and Allstate never showed up. I left a message for the interviewer and never heard back.
Totally unprofessional for such a large company. I no longer have any interest in working here since they clearly don't respect the time of people who are wanting to work there. If it was the candidate who was flaky and a no show, they'd be removed from consideration without a second thought. It's time to hold the employer to the same standard.
Accepted Offer – Interviewed in Northbrook, IL (US) Mar 2013 – Reviewed May 13, 2013
Interview Details First round was good. Talked about the position and walked through my cv/resume. 2nd round was with 2 associate directors and a principal. Talked about the role, the position, and what my experiences were. Every interviewer had an i-banking background and had incredible insight and knowledge. The people and environment were simply amazing.
Interview Question – Give me an investment idea of a company you recently worked with. Answer Question
No Offer – Reviewed May 12, 2013
Interview Details Company called almost immediately after I posted for position. Interview set-up was equally swift. Hiring manager was personable and didn't ask the usual questions, such as: tell me about yourself, where do you expect to be in 5 yrs etc. Instead he focused on skill sets such as SAP experience, excel, PowerPoint; asked me about my presentation skills and comfort with making presentations to upper mgt. The upshot: the interview went well, the hiring mgr turned me over to a colleague/fellow mgr to get their opinion. This individual asked questions about skills, a time in which I had to overcome a challenge, etc. More traditional interview. Four days after the interview, received an email indicating that the position had been filled and thanking me for my time. Final Update: found out the person selected for the position was less experienced, with no SAP experience. Also did research on hiring mgr, found out this individual was on downward trajectory in their career: decade as a sr mgr, currently in a non-sr mgt role at same company, etc. My not getting job may have been for totally different reasons than what I suspect, but my suspicion is, hiring mgr didn't want anyone too strong in the role.
Interview Question – All questions were expected and did not blindside. Answer Question
Accepted Offer – Reviewed May 10, 2013
Interview Details Very detailed behavorial interview
Interview Question – What is your greatest weekness? Answer Question
Accepted Offer – Interviewed in Nashville, TN (US) May 2011 – Reviewed May 08, 2013
Interview Details Online Application, Test, phone interview, in person manger interview, in person mcm interview.
Interview Question – If you are asked your weakness, be sure to show how your weakness also converts into a strength. Answer Question
Pros: Many employees come and stay; it is not an environment that promotes high turnover; good recognition with departments (at least in mine); potential for career movement; inclusive culture – Full Review `
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Allstate celebrates creative problem solving, full engagement and working together to keep all people in Good Hands®. Rooted in empowerment and accountability, Allstate employees are challenged to maximize their own… — Full Overview
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