Glassdoor is your free inside look at Bank of America Operations Manager interview questions and advice. All 7 interview reviews posted anonymously by Bank of America employees and interview candidates.
Bank of America Operations Manager Interview Questions & Reviews
Getting the Interview 7 Interviews
Interview Experience 7 Ratings
Operations Manager at Bank of America
No Offer – Interviewed in Oct 2012 – Reviewed Apr 14, 2013
Interview Details I applied on my school's website, and was interviewed by two people. The questions were mainly behavioral questions, and lasted for about 45 minutes. Two questions I remember are tell me about a time you made a wrong decision and what did you do about it? Tell me about a time you dealt with a difficult customer?
Interview Question – If you were a brand, what do you want to be known for? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
Accepted Offer – Interviewed in Los Angeles, CA (US) – Reviewed Feb 14, 2013
Interview Details Very hard to get an interview. Hiring process is long. Initial position and salary was changed to a lower level
Interview Question – None Answer Question
Negotiation Details – Was able to negotiate up a little in salary since the job title was changed through the process. Beware of empty promises for future increases.
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
Accepted Offer – Interviewed on Plano, TX (US) Mar 2010 – Reviewed Dec 24, 2012
Interview Details easy, they ask standard work ethic, problem handling questions. Most of the people conducting the interviews dont understand anything technology related so dont be worried about experience with any software, just lie they more than likely did. The role is mostly editing reports, really the management part doest exist.
Interview Question – How would you deal with a dispute between two team members View Answer
Negotiation Details – interview, offer, acceptance, begin, pretty simple
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
Accepted Offer – Interviewed on Atlanta, GA (US) Jun 2011 – Reviewed Apr 20, 2012
Interview Details Straightforward behavioral interview. Final round consisted of 3 back-to-back 1:1 interviews.
Interview Question – Tell me a time you led a team Answer Question
Negotiation Details – No
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
No Offer – Interviewed in Phoenix, AZ (US) May 2010 – Reviewed Jul 26, 2010
Interview Details
Phone Interview w/ recruitor
Interview with 1:1
Interview with panel of leaders
Interview Questions
- Tell me about a time in which you had to make a quick decsions and the outcome was not to be determined? View Answer
- Who comes first, second, and third? Shareholder, Customer, or Associte? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
Accepted Offer – Interviewed on Tampa, FL (US) May 2010 – Reviewed May 19, 2010
Interview Details Looking to improve feedback between the associates and managment. Better communications on changes within the organization. Trying to create a more effective environment to ensure retention of valuable employees and ensure opportunities for advancement or education are not missed by the associates. Motivate associates for more than the mininium.
Interview Question – Describe the difference between a business decision and a polcy decision Answer Question
Negotiation Details – Negotiations were mininmal. Research the basic expectations of the position before you apply and interview. Ask alot of questions at the interviews to ensure no miscommunications
Helpful Interview?
Yes |
No
Problem with this interview?
Operations Manager at Bank of America
Declined Offer – Interviewed in Sep 2009 – Reviewed Mar 16, 2010
Interview Details The interview process was conducted via phone and consisted of normal situational questions looking for ways my previous experience would allow me to succeed in the position. The recruiter was extremely friendly and the process felt completely professional then entire time. I received quick feedback after the interview and went straight to the salary negotiations.
Interview Question – Give a situation in which there was a conflict with a supervisor, a peer, and a subordinate and how the situation was resolved. Answer Question
Reason for Declining – Salary requirements could not be met for the position offered.
Helpful Interview?
Yes |
No
Problem with this interview?
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