Bank of America Personal Banker Interview Questions

Updated 26 Oct 2014
Updated 26 Oct 2014
159 Interview Reviews

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Personal Banker Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at Bank of America.

Interview Details

They will ask theoretical questions and get to know your sales and customer service experience. This is a very customer focused company. They will most likely have you interview with both the manager of the branch and their market manager. There will then be a background check and online training and some in person meetings/training.

Interview Questions
  • Theoretical questions will be slightly difficult if you are not prepared. EX: "Talk about a time when a customer had an issue that you resolved.", or "Tell us about a time when you had to meet a large sales goal as a team. What role did you take and how did you excel?"   Answer Question
Negotiation Details
They have always offered me more than I was going to ask for.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Bank of America

  1. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Filled out an app online. Was contacted by a recruiter and was asked a series of questions. Took a test and was contacted by the same recruiter to go through more detailed questions. After that, Interviewed with the Vice President of the bank.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Personal Banker Interview

    Anonymous Interview Candidate in Ramsey, NJ (US)
    Anonymous Interview Candidate in Ramsey, NJ (US)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Bank of America.

    Interview Details

    The interview process with Bank of America began with passing an online bank assessment, Recruiter phone interview, two onsite one on one, and finally a phone interview with a Sales Performance Manager. All Managers were tentative and friendly. All facilities need some updated interior improvements, to allow for customers to feel more welcoming.

    Interview Questions
    • All behavioral questions amongst each branch were the same. " What motivates you", " Tell me about a memorable experience when you..........., what was the call to action......what was the final outcome..... Role play as well.   View Answer
    No Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Bank of America in September 2014.

    Interview Details

    It was a standard interview format: Phone screening, then Interviewed with district manager in person, then manager in person, then was scheduled for a final phone interview with sales and performance manager

    Interview Questions
    • Describe a strategy you applied to increase sales revenue.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4+ monthsinterviewed at Bank of America.

    Interview Details

    Once you apply online, there was a 3 month turnaround time before hearing from a recruiter who did a review over the phone. Afterwards they told me I wasn't qualified for the position and offered to put me on a wait list for a lower position. Called me back a few weeks later saying I was better qualified than other applicants and an offer was finally made. Altogether, it was about a 4 month process from start to hired.

    Interview Questions
    • How would you handle multiple urgent tasks while providing customer service.   Answer Question
    Negotiation Details
    A bit of salary.
    Accepted Offer
    Neutral Experience
  6. 4 people found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate in Temecula, CA (US)
    Anonymous Interview Candidate in Temecula, CA (US)
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    I filled out an online application on 07/12/14. After the application was completed I received an email containing a link to take the pre-employment virtual bankers test. This is a 1 hour or so long test that includes person to person scenarios and basic banking account cross selling features. Once I completed the assessment I made the assumption I had passed because I received a call from a recruiter the next day. She asked me why I chose Bofa. She then scheduled a group interview for two weeks out. The group interview consisted of an open forum with 12 other prospective employees. The group interview consisted of one question to everyone telling a little bit about our background. After that it was an open forum in which questions were thrown out to everyone and it was our job to be pro active and answer them ourselves. After the three hour interview I went home and received a call from the recruiter stating I had an over the phone interview with the regional sales president for that market. The phone interview lasted about 40 minutes and was the most intense and long phone interview I have ever done. All in all it went excellent as I received a call back 10 minutes after the interview offering me the position. I then had to submit my information for my fingerprints and background check. I was offered the job on 08/4/14 and got the all clear to work on 08/14/14. They even offered me a $1 more than what I requested. All in all the interview process was lengthy and they requested a lot of information but all the recruiters and interviewers were amazing. Very organized and professional. I was informed every step of the way. I cant wait to start working! If you have any questions about the process I am here to help!

    Interview Questions
    • During my last phone interview I was given a scenario in which I had to state how I would sell a customer one our products and services if they stated they already banked somewhere else, they felt like their bank treated them more than just a number and clearly stated they did not want to hear about our products and services.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    At first it was a group interview, then background check, and finally interview with branch manager.
    the process is pretty easy, and it doesn't take too long sssssss sass ssssss ssssss ssssss ssssss sass

    Accepted Offer
    Average Interview
  8. 2 people found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hiring process includeds intervews with several managers and other associates. SOme of the interviews are done in groups then turned into individual interviews with managers and associates. The first interview includes phone interview and an easy sales test

    Interview Questions
    Accepted Offer
  9.  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    need to do the assessment test on the company's website, then passing the test, then wait about 1 week, they will contact you for onsite interview, after that wait another week

    Interview Questions
    Declined Offer
  10. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Bank of America in August 2014.

    Interview Details

    The entire process took about 4 weeks. I passed an online sales assessment that took about an hour and was based mostly around sales. Next, my recruiter called me and we scheduled a phone interview. After that, I had another phone interview with the regional manager which was about 40 minutes long. Be sure to emphasize your sales experience and your focus to provide world-class customer service. Final step was a phone call with the state performance manager. We talked about my background and jumped around a bit but in a pattern that made sense. We did a role play that could be intense if you aren't used to role plays but just be sure to listen and relate what the customer is saying to a complete baking solution. Be sure to make small talk and build rapport - normal sales 101 stuff. Background check, fingerprint testing, and then finally training!

    Interview Questions
    • Final role play - you are a personal banker and a new client walks in to the branch.   View Answer
    Negotiation Details
    I did not negotiate as they made an offer much higher than a competitor who also offered me on the same day.
    Accepted Offer
    Positive Experience
    Difficult Interview

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