CarMax
3.2 of 5 577 reviews
www.carmax.com Richmond, VA 5000+ Employees

CarMax Interview Questions & Reviews

Updated Apr 17, 2014
All Interviews Received Offers

Getting the Interview 

71%
11%
9%

Interview Experience 

52%
25%
21%

Interview Difficulty 

319 candidate interviews
Relevance Date Difficulty
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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Buyer Assistant Interview

Anonymous Employee

I applied online and the process took 1 week - interviewed at CarMax in April 2014.

Interview Details Found an ad online for hiring. It was a lengthy online application and had many behavioral questions. After finishing the application received a confirmation email saying thank you and due to high volume of applicants we reply to those who best fit our needs and will hold your application for 60 days. I received a call the next day and was very surprised. Did a 15 minute phone interview some behavioral and experience questions also asked what I knew of the company. The man was easy to talk to and took his time to answer my questions as well.. I was invited for a face to face the next week. My best advice is always dress professionally no matter what the company uniform will be. I wore a navy blue skirt suit with fresh make up and my hair pulled back with small closed toe heels. I knew instantly walking in I wanted to work there. Everyone was so friendly and easy to talk to. A great overall positive vibe with happy people . Short computer questionnaire then met with a man for an interview. Mostly behavioral and he followed a company prompt, which I liked. After talking with him for about 20 minutes he sent another person over to do another interview. More behavioral questions and they wrote your answers down. Be yourself, this is key. Relax and be honest. I had a great experience and can't wait to be apart of the team. It's always good to have questions for them and to do some research on the company.

Interview Question – No difficult questions. Things such as describe a time you went above and beyond for a customer, difficult situations and how you handled them. Be familiar with the STAR method.   Answer Question

Negotiation Details – Base pay starting out but happy with it. There seems to be a lot of room for growth in this company.

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Accepted Offer

Neutral Experience

Strategy Analyst Interview

Anonymous Employee

Interviewed at CarMax

Interview Details Phone then in person interview

Interview Question – Some case studies were hard   Answer Question

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Accepted Offer

Neutral Experience

Sales Consultant Interview

Anonymous Employee

Interviewed at CarMax

Interview Details Super long process. Mine included an online, phone, computer in store, 1st face-to-face, 2 person interview, roleplay, final interview

Interview Question – all pretty standard   Answer Question

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No Offer

Neutral Experience

Part Time Sales Associate Interview

Anonymous Interview Candidate

Interviewed at CarMax

Interview Details The telephone interview took about 30 minutes. A second role play interview is scheduled for next week.

Interview Question – I was asked to provide details of exceptional customer service from past employment.   Answer Question

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No Offer

Neutral Experience

Strategy Manager Interview

Anonymous Interview Candidate

Interviewed at CarMax

Interview Details First interview basically a "fit" interview - discuss capabilities, why CarMax, etc.

Interview Question – Why strategy?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Location General Manager Interview

Anonymous Employee
Chicago, IL (US)

I applied in-person and the process took 2 days - interviewed at CarMax in April 2010.

Interview Details Generally done in panels of 2 interviewers and may require multiple panel interviews,including a Regional session.Competency based, behavioral questions designed to have you articulate a specific situation, with details to gauge whether you are a fit for the CarMax culture. Communication is a main focus. Prepare ahead of time by reviewing the interview process on their website. Questions will begin with, "Tell me about a time when..."

Interview Question – What feedback have you been given on your opportunities?   Answer Question

Negotiation Details – It's a one shot deal. They do not like to negotiate....no haggle

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Declined Offer

Neutral Experience

Very Easy Interview

Business Office Assistant Interview

Anonymous Interview Candidate
Colorado Springs, CO (US)

I applied online and the process took 1+ week - interviewed at CarMax in March 2014.

Interview Details Phone interview first with Manager. Was very open about salary. Easy interview. I would apply again for another position.

Interview Question – No "gotcha" questions.   Answer Question

Reason for Declining – Hours were not what I wanted.

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Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Anonymous Employee

I applied online and interviewed at CarMax.

Interview Details Online Interview Quiz then 2 person role play

Interview Question – They will ask you questions about difficult situations you had on a job and to explain how you overcame it. How to deal with dissatisfied customers, that type of thing.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Sales Consultant Interview

Anonymous Employee
Modest, OH (US)

I applied through an employee referral and the process took 2+ weeks - interviewed at CarMax in December 2012.

Interview Details Phone interview by one the managers, then a in-person interview with two managers ask general question about teamwork and customer service experience, difficulties, and most important thing is be very detailed. The last interview is with the Store Manager and if you get there you most likely got the job.

Interview Question – They have a mock interview. If you got pass the phone interview they will let you know about the two different cars you will have to learn about and have to sale the two or one manager interview you in the second interview.   Answer Question

Negotiation Details – The Store Manager pretty much said here is how much it pays and here is how the commission is broken down and do you have any question.

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No Offer

Negative Experience

Easy Interview

Strategy Analyst Interview

Anonymous Interview Candidate
Kennesaw, GA (US)

I applied online - interviewed at CarMax in April 2014.

Interview Details Was very interested in my resume but looked at my GPA and thought otherwise. I thought that was a bit unprofessional. But hey not my lost.

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