Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Interview Questions

Updated 7 Nov 2014
Updated 7 Nov 2014
100 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Contact Center Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 6+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    The easiest way to get hired is by applying through a staffing agency. The process from application to start date is about one and a half month. The staffing agency will contact and inform you of when to go for your interview at the contact center. My interview was done with two people. One asked the questions and the other took note of what I said. They asked a lot of questions but all of the questions were regular interview questions. No oddball or unexpected questions. Be prepared to give an example of a difficult situation at work.

    Interview Questions
    • The most difficult question was giving an example of a challenging experience at my previous employment and how I handled it.   Answer Question
    Negotiation Details
    I did not negotiate because I thought the salary was good.
    Accepted Offer
    Positive Experience
  2.  

    Quality Control Manager Interview

    Anonymous Interview Candidate in Providence, RI (US)
    Anonymous Interview Candidate in Providence, RI (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Citizens Financial Group in October 2014.

    Interview Details

    My current position is being eliminated and during a follow up call pertaining to another job interview, the hiring manager mentioned the Quality Control Manager Position was becoming available. I search on line and found the position. The hiring manager for the QCM position was involved in the initial interview and felt that a phone interview was appropriate. I interviewed with her and one other manager from her group.

    Interview Questions
    • What are the biggest risks you see facing the current CFG contracts.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone then face to face. Some interview with regional others with just the branch manager it's an easy process not very hard at all. The the the the the the the the the theyou

    Accepted Offer
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  5.  

    Personal Universal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Citizens Financial Group in August 2014.

    Interview Details

    Applied online, had one phone conversation with a recruiter in which we discussed salary, hours, and my resume. Had one in-person interview with the manager of the branch at which I would be working, and another interview a week later with the regional manage of CFG. I was called by a recruiter three days following the interview with the regional manager, and followed up with an offer letter via email. Within in a week from that, I did start up paperwork (all online) and got my fingerprints taken. Overall, the process was very easy and done mostly via email, which was convenient.

    Interview Questions
    • What do you think this job is? Give me an example of what you think your daily tasks would be.   View Answer
    Negotiation Details
    I was able to negotiate on the salary, but only to a certain degree due to my lack of experience in the field.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Personal Banker Interview

    Anonymous Interview Candidate in Middletown, CT (US)
    Anonymous Interview Candidate in Middletown, CT (US)
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Citizens Financial Group.

    Interview Details

    Had one interview with the BM and ABM. BM called back and told me next steps to follow with human resources. Process was easy. Overall process took approx 10 days. Salary was told to me and growth was discussed at interview, though it never happened during my career with this company. Looking back I feel that I was fooled during the interview to what the job was really like.

    Interview Questions
    • What experience do you have with being turned down in sales.   Answer Question
    Negotiation Details
    They told me the pay and I couldn't neg because I didn't have previous banking experience
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Personal Universal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Was contacted by a recruiter 4 weeks after I applied for the job. She was very nice and forwarded my resume to the branch manager. He called me a few days later to set up an interview. After we already had a date selected for the interview, I get an email saying I was not selected and the process was over. Was never contacted by anyone. This company is unprofessional, their recruiters are lazy, and I dodged a bullet.

    Interview Questions
    No Offer
    Negative Experience
  8.  

    Assistant Branch Manager - Instore Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    takes a month or so due to fingerprinting, mostly there are 2 interviews sometimes 3, they often have job fairs, stop by any branch and ask when the next one is. You can apply on line.

    Interview Questions
    Accepted Offer
  9.  

    In Store Branch Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    Initial interview was with a branch manager with a very standard interview guide. I answered situational questions. About a week later, I interviewed with the retail director for the market. 2 hours after the interview, the recruiter called me to offer the position.

    Interview Questions
    • "Tell me about a time you had to coach an employee to reach goals..."   Answer Question
    Negotiation Details
    No negotiations were made.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Operational Risk Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Citizens Financial Group in June 2014.

    Interview Details

    I was contacted by the internal recruiter and had a phone interview with the hiring manager. We were both excited by the possibility of my joining the group. It then went into a black hole and only after persistent followup with the internal recruiter did I learn that the position had been put on hold.

    Interview Questions
    • There were other opportunities at Citizens that I was interested in, but I was unsure how to proceed because of the uncertainty surrounding the first position. On the one hand, I didn't want to upset the hiring process for the first position - if it were still in play - but on the other hand, I didn't want to let an opportunity slip by, which would have been bad for both me and the Citizens. Further complicating matters, I didn't know the underlying reason why they were suddenly not interested in filling the first position - and whether that reason could also impact the other positions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  11.  

    Business Analyst Interview

    Anonymous Interview Candidate in Plymouth Meeting, PA (US)
    Anonymous Interview Candidate in Plymouth Meeting, PA (US)
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Citizens Financial Group in June 2014.

    Interview Details

    I applied online directly to their website. I heard back from an HR representative the following week. She was extremely nice and friendly. We chatted for a while and setup my phone interview. I had the phone interview about a week or two later. It went very well and I heard back from HR the following day saying they really liked me and would like me come in for an interview. They said they would be in touch with me with details. After two weeks of not hearing anything I reached out to the HR manager. She informed me that they would reach out to me when ready. I waited a few more weeks before being contact for an interview, which I eventually received. My interview went great and I expected to hear back from them, which I did the following day from HR. They told once again the Manager really enjoyed speaking with me and they were definitely bringing me in for another interview, but still needed to interview others for their first time. After two weeks I reached out again and was told i would hear back when ready. Every 2 weeks I emailed the HR manager asking for an update. After about 2 1/2 months of being in the interview process (from first contact) i heard back from the HR manager for my final interview. I went in and met with 3 different people, including the hiring manager, someone on that team, and the hiring manager's manager. Everything went well and they said I would hear back the following week. After the week went by and I never heard back I reached out to the HR manager. They said it would probably be another week before they knew. So i waited TWO more weeks and followed up again after - this time with the HR manager AND the hiring manager. I eventually heard back to my email a week later from only the hiring manager. She said they already hired someone else a few weeks ago. She said i was high on their list but went with someone with a little more experience.

    Overall this was OVER a the 3 MONTH interview process! Personally I think that's insane. The fact they never communicated with me they hired someone else, especially for having three interviews and getting to the final round was completely unprofessional and uncourteous to say the least. Coming from one of the largest Banks in the United States it is easy to see why we reign supreme over these smaller regional banks. If thats they way they treat potential employees I can't imagine they treat their potential customers any better.

    Interview Questions
    • If you have two sets of data pulled from the same source, how can their be two different stories for the data.   View Answer
    No Offer
    Negative Experience
    Average Interview

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