Convergys Interview Questions & Reviews

Updated Aug 26, 2014
Updated Aug 26, 2014
332 interviews

Interview Experience

Interview Experience

63%
26%
10%

Getting an Interview

Getting an Interview

56%
17%
12%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took a day - interviewed at Convergys in July 2014.

    Interview Details

    It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software. I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Email Support Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at Convergys in June 2014.

    Interview Details

    Initial interview into a group of three, each of us was asked to describe about our Education. Second was asked to tell a story about a picture we picked. Then after passing the initial stage we were given IQ test and computer skills test. Then after passing the exams you are set for the final interview.

    Interview Questions
    • I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience which Administration/Executive assistance from my side and relating it to the question being asked which are mostly relating to Sales. It's not easy to connect to such, so it took me awhile to organize my thoughts before answering...but during the course of interview, i was interrupted many times by the interviewer, that i need to answer faster and that i need to be brief in my answers. The fact remains, it's not easy to connect administration experience to sales experience with consideration to it's actions, solution and outcome.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Convergys in June 2014.

    Interview Details

    My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the innitial application was submitted I received an automated email notifying me of walk-in interviews being conducted on a specific day. I went to the interview and spoke with the first admissions rep who asked me about myself and if I worked there before. After that, more online forms for the company were filled out while there, and an exam was given to test my knowledge of computers. After my scores were tallied, I had yet another rep I spoke too who then proceeded to tell me more about the position and the hours and company requirements. The whole process took about 4 hours, so definitely eat before hand and show up early. Interview times may vary but that was mine. At the end I was told which training class I was in and what date it started class.

    Interview Questions
    Negotiation Details
    There is no negotiation on pay or shift time; however, once hired and passed the training phase, you can bid on open shifts to change your hours (based off your call stats) and the potential to earn raises are plenty. Just showing up to work on time every schedualed day for 6 months gives you a raise. So your career is litterally in your hands and have the potential of making 13.00 an hour max plus bonuses.
    Accepted Offer
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Cincinnati, OH (US)
    Anonymous Interview Candidate in Cincinnati, OH (US)
    Application Details

    I interviewed online. The process took 1 week - interviewed at Convergys in August 2012.

    Interview Details

    The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Laredo, TX (US)
    Anonymous Interview Candidate in Laredo, TX (US)
    Application Details

    I interviewed online - interviewed at Convergys in July 2014.

    Interview Details

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions
    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer
    Negotiation Details
    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
    Accepted Offer
    Easy Interview
  7.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at Convergys in August 2013.

    Interview Details

    They will give an interview to anyone and everyone who submits a resume. Unless you're illiterate, you will get hired. Just be polite, lie and say that you have customer service experience, and tell them that you can work nights and weekends.

    Interview Questions
    • The most difficult question they asked was to describe your most memorable customer service job.   Answer Question
    Accepted Offer
    Easy Interview
  8.  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, NC (US)
    Anonymous Interview Candidate in Jacksonville, NC (US)
    Application Details

    I interviewed online. The process took a day - interviewed at Convergys in July 2011.

    Interview Details

    at first I was on usps project ,took test on website was interviewed by phone and hired , once usps project was lost was offered oppurtunity to train on Directv project with paycut

    Interview Questions
    • would you be willing to take pay cut? if you said no then bye bye   View Answer
    Negotiation Details
    take it or leave it
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I interviewed through a staffing agency. The process took 2 days - interviewed at Convergys in May 2013.

    Interview Details

    3 rounds of interviews. They will call you at 11 or 12 but the rounds will start only after 3.
    First will be a written test with networking related objective type questions.
    Then there will be an one on one operations round.
    Finally there will be a VNA test.

    Interview Questions
    Negotiation Details
    Had to join immediately. So could not serve the notice periods in previous firm. Got a hike of 50%.
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Subject Matter Expert Interview

    Anonymous Employee  in  Gurgaon, Haryana (India)
    Anonymous Employee in Gurgaon, Haryana (India)
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at Convergys in June 2012.

    Interview Details

    Too good. It was a nice experience that I ever had. I went there from one of my references but Whatever I saw I learnt was good.I would surely prefer my friends to get the job and life of convergys.

    No Offer
    Positive Experience
    Difficult Interview
  11.  

    Associate Trainer Interview

    Anonymous Interview Candidate  in  Wichita, KS (US)
    Anonymous Interview Candidate in Wichita, KS (US)
    Application Details

    I interviewed through other source. The process took 2 weeks - interviewed at Convergys.

    Interview Details

    I was already an employee and management is usually hired from within. I was required to give a 15 minute presentation about anything I wanted, as long as I was teaching something. Then there was a 15 min question/answer interview portion. There could be a couple of different ways the interview/presentation is done, as a one-on-one or with a panel of people, dependent on availability

    Interview Questions
    • The questions were very standard to any other interview I have been in   Answer Question
    Negotiation Details
    I was able to negotiate my salary based on the base pay I was making at the time of the offer. I do, however, know others that were not able to negotiate based on the same. The others were promoted several years after I was.
    Accepted Offer
    Positive Experience
    Easy Interview

Worked for Convergys? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.