Enterprise Rent-A-Car
3.0 of 5 2,482 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

Enterprise Rent-A-Car Senior Customer Assistance Representative Interview Questions & Reviews

Updated Apr 11, 2014
All Interviews Received Offers

Getting the Interview 

66%
33%

Interview Experience 

100%
0%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Anonymous Employee
Orlando, FL (US)

I applied online and the process took 2 weeks - interviewed at Enterprise Rent-A-Car.

Interview Details 1st: Phone interview with HR manager 10-15 mins
2nd: Face-to-face interview with group/region/area manager 15-30 mins
---Official, stern and want to make sure you will be comfortable in a sales environment while it is also being customer is always right mentality.
---Be comfortable with yourself and try to connect with them on a personal level and it is a guaranteed offer.
---Not overly demanding on experience or education level, just need someone that can talk and be comfortable with talking with a lot of different kinds of people every day

Interview Question – Case scenarios where they will ask what you would do if a customer said or did something.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative
Savannah, GA (US)

I applied in-person and the process took 1 week - interviewed at Enterprise Rent-A-Car in June 2012.

Interview Details Very easy. Questions were more personal rather than experience oriented.

Interview Question – How would you wrap up a sale? Sell me this Pen.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Customer Assistance Representative Interview

Senior Customer Assistance Representative
Bardonia, NY (US)

I applied online and the process took 4+ weeks - interviewed at Enterprise Rent-A-Car in April 2012.

Interview Details Phone Interview first then asked to come in for a face to face interview at the branch.

Interview Question – Typical questions. Explain a time when you had to show leadership. What was an experience where you dealt with customer service. Tell us a little about youself   Answer Question

Negotiation Details – Take it or leave it.

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